Helply vs Freshworks Freddy AI:
Comparing AI support agents, pricing mechanics, and how usage is measured
Helply and Freshworks Freddy AI both use AI to automate customer support conversations. The difference is how AI usage is measured, how pricing scales as automation increases, and how quickly teams can reach reliable outcomes without added operational complexity.
About Freshworks Freddy AI
Freddy AI is an AI support solution built into the Freshworks ecosystem. Pricing is tied to agent seats and AI usage is measured by sessions, defined as a chatbot engagement within a 24-hour window.
wins:
Your help desk and workflows are built around Freshdesk
You are comfortable paying per AI session
You expect costs to scale primarily with support headcount
Designed around resolving conversations, not counting sessions
Plan-based pricing with message credits instead of per-agent multiplication
Gap detection and auto-updating knowledge included by default
VIP onboarding, optimization, and strategy included
Works alongside your existing support stack
Feature Comparison Table
Pricing Comparision Table
See Helply in action
Book a demo and see why teams choose Helply over Freshworks Freddy AI
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, orĀ you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.