Helply vs Tidio Lyro AI
Tidio Lyro is an AI chatbot add-on designed to answer customer questions inside the Tidio chat platform. Helply is an AI support agent built for teams that want fewer tickets, real support actions handled automatically, safe escalation when the AI is unsure, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.
~$0.05
Helply cost per AI Answer
~$0.65
Tidio Lyro Core cost per conversation
40x
More AI capacity at entry level
Feature Comparison Table
Feature
Helply
Tidio
Core promise
Outcome-backed AI support
Customer service platform + AI agent add-on
Guarantee
65% AI resolution in 90 days or pay nothing
Tidio references a free trial/allowance and conversation-based pricing
Built-in free AI allowance
Yes (free trial)
50 free Lyro conversations are non-renewable on free access
Escalation/handoff
Hallucination-proof escalations with context
Ticket creation described when outside Lyro knowledge (Lyro Connect)
Best fit
Support teams who want fewer tickets and accountability
Teams who want an all-in-one service workspace with chat, ticketing, and AI
Pricing Comparision Table
Feature
Helply
Tidio
Entry AI plan
$32/mo (2,000 AI Answers)
$32.50/mo (50 conversations)
Cost per AI interaction
~$0.05
~$0.65
Teams plan
$299/mo (12,000)
$749/mo (Plus - custom)
AI Actions
5-15 per agent
3-10 per plan
E-commerce focus
SaaS-focused
Strong Shopify integration
See Helply in action
Book a demo and see why teams choose Helply over Tidio
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, CovidenceCUSTOMERSTrusted by Support Teams
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.