Helply vs Tidio Lyro AI:
Comparing AI support agents, pricing mechanics, and platform dependency
Helply and Tidio Lyro AI both use AI to automate customer support conversations. The difference is how AI usage is priced, how many layers of tooling are required to operate at scale, and how predictable costs remain as automation volume increases.
About Tidio Lyro AI
Tidio Lyro AI is an AI agent sold as an add-on to the Tidio support platform. Teams must first subscribe to a Tidio base plan, then purchase Lyro AI conversation bundles and additional automation features separately as usage grows.
wins:
Your live chat and ticketing are fully built on Tidio
Most customer conversations happen in live chat
Youāre comfortable assembling features via add-ons
AI, actions, analytics, and guidance included by plan
No charges tied directly to resolved conversations
Plans scale by message credits, not bundles
VIP onboarding, optimization, and strategy included
Works alongside your existing support stack
Feature Comparison Table
Pricing Comparision Table
See Helply in action
Book a demo and see why teams choose Helply over Tidio Lyro AI
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, orĀ you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.