Helply vs Freshdesk Freddy AI
Freshdesk Freddy AI adds automation and AI assistance inside the Freshdesk help desk. Helply is an AI support agent built for teams that want fewer tickets, real support actions handled automatically, safe escalation when the AI is unsure, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.
Feature Comparison Table
Feature
Helply
Freshdesk
What it is
AI support agent built for support outcomes
Helpdesk platform with Freddy AI add-ons
AI Agent usage
Designed around the guarantee
Session-based (24-hour window definition)
AI Agent cost visibility
Not priced per session
Session packs and pricing published (example: $49 per 100 sessions)
Agent assist
Included in Helply approach
Freddy Copilot priced per agent, flex purchase
Long-term accuracy
Knowledge Gaps + auto-syncing
Depends on your Freddy setup and knowledge maintenance
Pricing Comparision Table
Feature
Helply
Freshdesk
Starting price
$32/mo (Starter)
Free (2 agents, no AI)
5 agents with AI
$32/mo
$395/mo+ (Pro + Freddy)
AI Copilot (5 agents)
Included
+$145/mo
Enterprise (10 agents + AI)
$799/mo (Scale)
$1,080/mo+ (Enterprise + AI)
See Helply in action
Book a demo and see why teams choose Helply over Freshdesk
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, CovidenceCUSTOMERSTrusted by Support Teams
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.