Helply vs Zendesk AI
Zendesk AI brings automation and AI features into the Zendesk platform. Helply is an AI support agent that works alongside your existing help desk, takes real support actions, stays accurate as your knowledge changes, escalates safely when unsure, and guarantees a minimum 65% AI resolution rate within 90 days or you pay nothing.
80%+
Typical ticket deflection rate with Helply's AI
<5 minutes
Time to deploy Helply (vs 3-6 months for Zendesk)
Unlimited
Team members on all Helply plans
Feature Comparison Table
Feature
Helply
Zendesk
Core promise
Guaranteed AI resolution outcome
AI features and automation inside Zendesk
Guarantee
65% AI resolution in 90 days or pay nothing
No publicly stated resolution guarantee on pricing/docs
Actions
Action-based AI built for support workflows
Advanced AI agent actions exist, requires AI agents Advanced add-on
Knowledge improvement
Knowledge Gaps to identify and close missing Q&A
Strong suite knowledge features, gap drafting not a headline wedge
Escalation behavior
Escalates safely when unsure
Escalation supported, can be customized via APIs/webhooks
Billing model
Outcome-backed guarantee, simple decision
Automated resolutions billed when resolved without escalation and verified by an LLM
Add-ons
VIP Concierge included
Advanced AI agents is a paid add-on, Copilot is $50 per agent/month billed annually
Pricing Comparision Table
Feature
Helply
Zendesk
Entry plan
$32/mo (Starter)
$19/agent/mo (Support Team)
Mid-tier plan
$299/mo (Growth)
$55-$89/agent/mo (Suite)
Enterprise plan
$799/mo (Scale)
$115-$169/agent/mo (Enterprise)
Advanced AI
Included in all plans
+$50/agent/mo add-on
5 agents + AI (annual)
$99/mo
$525-$1,095/mo
See Helply in action
Book a demo and see why teams choose Helply over Zendesk
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, CovidenceCUSTOMERSTrusted by Support Teams
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.