The roadmap hiding in your inbox.
Every feature request your customers mention in a support ticket is captured, structured, and added to a queryable backlog. Product gets a priority-ordered list. You stop guessing what to build next.
How feature request intelligence works.
Helply spots feature requests in real-time
“It would be great if…” “I wish you supported…” “Why can’t I…” The AI catches these phrasings, classifies them, and tags the account.
Requests cluster, weighted by ARR
Five mentions of “bulk export” from accounts worth $284K combined become one ranked entry. Product sees the request, the count, and the dollars behind it.
Engineering ships and customers get notified
When a request ships, every account that asked for it gets an email. Your AE knows who to call. Your CSM has a renewal-saving conversation in their pocket.
Roadmap conversations with real numbers
Walk into a roadmap meeting with a backlog ranked by ARR. The “what should we build next” debate stops being political. It becomes arithmetic.
Ship the right thing, funded by the right accounts.
See the request inboxA roadmap built from real demand.
No more PMs reading tickets on Friday afternoon. Helply tags requests in real time, in the inbox where they happen.
A $200K customer’s ask outweighs ten free-tier complaints. Your backlog reflects business impact, not noise.
“Slack export,” “Slack download,” “send to Slack” all collapse into one entry with full provenance. No 14 tickets about the same thing.
Original requesters get notified. AE picks up the upsell call. Customer feels heard. Renewal moves up.
Sync requests to your existing roadmap tool. Status updates flow back. No duplicate work.
Show requesters what’s coming. Let them upvote and comment. Gates auto-set per plan tier.
What customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."