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Feature Request Agent

Never lose another feature request.

Feature Request Agent finds, categorizes, and connects product requests across customer conversations so your team knows what customers actually want.

Trusted by 1,400+ companies globally

  • Kickbase
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Background agents › Feature Request Agent
EJS
Feature requests3 new
Grouping requests from 1,284 conversations
Bulk export · 11 accountsFiled to Linear with every customer quote attached.
Slack threads · 7 accountsLinked to the existing issue ENG-2214.
Custom roles · 5 accountsNew request. Product owner notified in Slack.

Why teams use Feature Request Agent

Capture every request

Automatically identify product requests buried inside tickets, chats, and customer conversations.

Connect duplicate requests

Recognize when different customers are asking for the same thing, even when they describe it differently.

Know who’s asking

Connect every request to the customers and accounts behind it so your team understands its impact.

Give product better signals

Turn thousands of conversations into structured feedback your product team can actually use.

Background agents › Requests
EJS
New requestsToday
Reading 1,284 conversations
Bulk export · Fieldwork“We need to export every ticket with custom fields.”
Custom roles · Ledgerly“Can we give contractors read-only access?”
Requests › Bulk export
EJS
Bulk export11 accounts asking
D
48-seat account“Export with custom fields”
Linked
Orbit“CSV of all tickets”
Linked
Nimbus“Download everything for an audit”
Linked
Requests › Bulk export
EJS
Who’s askingBulk export
Accounts11+4 this month
Revenue$182kcombined ARR
Top planScale7 of 11
Scale7
Growth3
Starter1
Linear › ENG-2240
EJS
Filed to LinearENG-2240
TitleBulk export with custom fields
Evidence11 accounts, 14 customer quotes attached
PriorityHigh · $182k ARR asking
Open in Linear

How Feature Request Agent works

  1. 01

    Watches conversations

    Looks for feature requests, missing capabilities, workarounds, and product feedback.

  2. 02

    Understands the request

    Determines what the customer actually wants instead of relying on keywords or manual tags.

  3. 03

    Groups related feedback

    Connects similar requests and the customers behind them.

  4. 04

    Sends it where it belongs

    Updates connected product systems, alerts the right team, or triggers your configured workflow.

Hear every request. Count every account.

Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.

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