Helply vs. Pylon: The same Slack-first depth, AI billed on delivery

The quick verdict

Pylon fits teams that run support inside customer Slack channels and are comfortable with per-seat pricing agreed through sales. Helply suits support teams that want the same depth plus autonomous AI agents, with AI billed only on what it delivers.

• Helply: unlimited users on plans from $49 a month, with AI work billed in credits. Pylon does not publish pricing.
• Pylon: support inside shared Slack and Teams channels, priced per seat through sales.
• Same modern foundation. The difference is the economics.
• Best for support teams that want every function in the tool with AI billed only on what it delivers.

Helply vs. Pylon at a glance

The modern support foundation, with very different economics. Only the last few rows diverge.

The support foundation you need

Built for how support teams work

Manage customer conversations across email, Slack, Teams, chat, and the channels your customers already use, with account context attached to every conversation.

Your whole company can help

Bring Support, Success, Product, Engineering, and leadership into customer conversations, on a plan with AI billed only on what it delivers.

AI does the work, humans stay in control

Helply’s AI agents investigate, resolve, act, maintain knowledge, and surface customer signals, escalating to humans when judgment is needed.

The economics

When capabilities are comparable, price is what changes your bill. Pylon prices per seat, so collaboration gets more expensive as more of the company gets involved.

Helply never charges per seat. Plans start at $49 a month with unlimited users, and AI work is billed in credits weighted by complexity, so your bill grows with the work the AI does rather than with your headcount.

Switching from Pylon

Bring your conversations, accounts, and knowledge into Helply, reconnect your channels and integrations, and run in parallel before you fully transition.

1. Start a 14-day free trial and run Helply alongside Pylon on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and shared-channel history
• Accounts and customer records
• Knowledge and saved workflows

Which should you choose?

Choose Pylon if:

• Slack Connect channels are your main support surface and per-seat pricing on request works for you.
• You’re already standardized on Pylon’s shared-channel workflows.

Choose Helply if:

• You want the same depth with AI billed only on what it delivers.
• You want unlimited users and AI billed for the work it does, not per seat.

Frequently asked questions

• How is Helply different from Pylon?

  Both are modern support platforms with omnichannel conversations, Slack and Teams, AI, and customer context. Helply’s difference is a team of AI agents that investigate, resolve, and act, with $0 seats and the AI billed only on what it delivers. Pylon does not publish its prices.

• Does Helply support Slack and Microsoft Teams?

  Yes. Helply meets customers where they already work, email, Slack, Microsoft Teams, and chat, with account context attached to every conversation.

• Can Helply replace Pylon?

  Yes. Helply provides the modern support foundation teams expect, omnichannel inbox, customer context, collaboration, knowledge, and workflows, with AI agents built in.

• How does Helply’s pricing work?

  Plans from $49 a month with unlimited users. AI work is billed in credits from a monthly block, weighted by complexity, with a 14-day free trial that includes 1,000 credits.

• How does Helply charge for AI?

  In credits, by complexity: 1 for a simple action like a draft, 4 for a lookup across a couple of systems, 12 for a full investigation. Retries, failed actions, rejected drafts, and spam never cost credits, and unused credits roll into the next month.