Pylon sells AI credits on top of its seat prices, from a 5,000-credit minimum. Helply’s Starter, Team, Pro, and Growth prices include seats and monthly AI credits, from 500 a seat on Starter to 100,000 on Growth.
Pylon lists $89 per seat on Professional and $139 on Advanced, both on an annual contract, and quotes Enterprise. Its agentic features (Assist Agent, Support Agent, Slack Agent, and Automations) run on purchased credits, with a 5,000-credit minimum commitment. Pylon’s pricing page shows no per-credit price, and a sales rep estimates how many credits you need.
Helply vs. Pylon: the quick verdict
Pylon fits B2B teams that support complex, multi-stakeholder accounts in shared Slack channels and want health scores on each account. Helply is a Pylon alternative for B2B software companies plus ecommerce, marketplace, and other B2C teams that need to grow without adding headcount. Both are full support platforms whose AI agents can act in connected tools.
- Pylon: $89 per seat on Professional and $139 on Advanced, on an annual contract; Microsoft Teams and the customer portal need Advanced.
- Pylon AI: Automations and the Assist, Support, and Slack Agents run on credits, with a 5,000-credit minimum at a quoted price.
- Helply: Starter is $79 per seat, billed monthly, for up to three seats. Team adds Slack Connect, WhatsApp, SMS, Discord, and unlimited view-only seats.
- Every Helply plan includes the Support Agent and Assist Agent. The Support Agent can resolve tickets, and Assist writes drafts and takes supported Actions your team directs. Team adds two Background Agents, and Pro includes all of them.
- Helply Team is $499, billed monthly, and bundles five seats with 15,000 AI credits. About 1,000 AI-handled conversations a month fit inside Team. Five Pylon Professional seats list at $445 on an annual contract, before credits.
Helply vs. Pylon compared: pricing, AI credits, and account signals
Helply and Pylon both run support across Slack Connect, email, and chat, with account context and AI agents that act. Helply puts AI credits inside each plan’s price, while Pylon quotes credits on top of seats.
| Capability | Helply | Pylon |
|---|---|---|
| Built around | AI agents at the center of ticketing, inbox, and knowledge base; your team can take over any conversation that needs a person | An agentic support platform purpose-built for B2B accounts, with Slack Connect on every plan and agents on purchased credits |
| Pricing | Starter $79 per seat, up to three; Team $499, Pro $999, Growth $1,999 per company; all billed monthly, AI credits included; Enterprise custom | $89 per seat (Professional) or $139 (Advanced) on an annual contract; Enterprise by custom quote |
| Free trial | 14 days free, no credit card required; you start it yourself | Free trials for prospects, set up by your sales rep; no free tier |
| AI agents | Support Agent and Assist Agent on every plan; two Background Agents on Team, all from Pro; every agent runs on the plan’s credits | Support Agent, Assist Agent, Slack Agent, and Automations need purchased credits; 5,000-credit minimum |
| AI pricing | Plan credits weighted by effort: a drafted reply 2, a cross-tool investigation 6, a full resolution 10, capped at 15 per conversation | No per-credit price on the pricing page; Pylon’s sales team estimates your credit needs |
| Agent assist | Helply’s Assist Agent on every plan: it drafts and researches, and takes supported Actions you direct; Jira, Linear, GitHub, and HubSpot from Team | Assist Agent on credits; it can update records, route work, and create or modify tickets, and it “asks before it acts” |
| Customer context | Account details, CRM records, billing, and product data pulled from connected tools, beside the customer’s full conversation history | ARR, health score, open issues, and Slack history in the conversation; CRM and product data sync |
| Billing systems | Stripe context plus the supported billing Actions you enable; supported Chargebee subscription context | A native Stripe import of customers, subscriptions, and invoices on every plan; other billing tools through warehouse import or the API |
| Channels | Email and chat on every plan; Slack Connect, WhatsApp, Discord, and SMS from Team; Microsoft Teams and Google Chat from Pro; plus Telegram | Slack Connect, email, chat widget, WhatsApp, Discord, and Telegram on every plan; Microsoft Teams and Google Chat from Advanced; SMS support too |
| Phone | Supported call information, transcripts, and follow-up from phone and SMS connections, in each customer’s history | Phone add-on to talk and text with customers from Pylon, $35 per seat a month, on every plan |
| Account signals | From Pro, Background Agents track churn risk, upgrade intent, product requests, and doc gaps; Team includes two; Growth adds health scores | Account Intelligence add-on at $10 per customer account a month, with health scores and churn risk |
| Team access | Starter: a seat per person, up to three; Team and Pro: five seats, Growth ten; extras from $99; unlimited view-only seats from Team | A paid seat for anyone who works tickets, plus viewer seats agreed with sales; a minimum seat count for new customers |
| Best for | Teams that serve businesses or consumers and want AI credits inside the plan price and view-only seats for engineering, success, and product | B2B support and customer success teams that serve complex, multi-stakeholder accounts in shared Slack channels |
Helply and Pylon part ways on view-only seats, AI credits, and account signals
Unlimited view-only seats from Team up
From Team up, Helply gives product, engineering, success, and leadership unlimited view-only seats to read conversations and leave internal notes. Team’s five bundled seats go to the people who answer tickets, and each extra one costs $99 a month. Pylon offers its Slack Agent “for your whole team,” but you settle the number of viewer seats with a Pylon sales rep.
AI credits listed beside each plan’s price
Helply’s plans list their monthly AI credits: 500 a seat on Starter, 15,000 on Team, 50,000 on Pro, and 100,000 on Growth. No single conversation can use more than 15 credits, and spam, auto-replies, and handoffs after an AI attempt use none. Pylon sells credits on top of its seats and sets a 5,000-credit minimum.
Background Agents from Team up, health scores from Growth
Team includes two of Helply’s Background Agents and Pro includes all, at 1 credit per followed account and 10 per report or alert. From Pro, the Churn Agent tracks churn risk and the Revenue Agent notices upgrade intent; Growth adds health scores. Pylon’s Account Intelligence add-on, at $10 per customer account a month, scores health across support, product usage, engagement, commercial, and relationship factors.
Pylon pricing vs. Helply pricing
Pylon pricing starts at $89 per seat on Professional, then $139 per seat on Advanced, with Enterprise by custom quote. Pylon sells those seats on an annual contract, and its agents draw on credits from a 5,000-credit minimum. Helply’s Starter is $79 per seat, billed monthly, for up to three seats; Slack Connect starts on Team at $499 for five seats.
- Professional: $89 per seat on an annual contract, with Slack Connect, email, chat widget, WhatsApp, Discord, Telegram, a knowledge base, and SLAs
- Advanced: $139 per seat on an annual contract; adds Microsoft Teams, Google Chat, and the customer portal
- Enterprise: custom quote from Pylon’s sales team
- Starter or free plan: none listed; your sales rep sets up free trials for prospects
- AI credits: you buy credits to use Automations and the Assist, Support, and Slack Agents, with a 5,000-credit minimum commitment
- AI without credits: AI KB Answers, AI Article Generation, and KB auto-translation
- Credit price: not shown on the pricing page; Pylon’s sales team estimates your credit needs, and Pylon discounts upfront commitments
- Credit options: commit to a year of credits or buy as you go, with top-ups in the product
- Credit estimator: at its defaults (2,000 tickets, 30% automated, 20% deep investigation), Pylon’s page shows 6,800 to 14,000 credits a month
- Viewer seats: on every plan, in a number agreed with your sales rep
- Account Intelligence add-on: $10 per customer account a month
- Phone add-on: $35 per seat a month
- SAML SSO add-on on Advanced: $125 a month (included on Enterprise)
- Contracts: standard contracts are annual, with multi-year agreements available; Pylon says it offers annual and monthly billing
- Minimum seats: new customers have a minimum seat count
| Cost line | Helply | Pylon |
|---|---|---|
| Plan compared | Team, with five seats and 15,000 monthly AI credits | Professional, on an annual contract |
| Price per teammate | Five seats in the $499 plan; extra seats $99 a month each | $89 per seat |
| Five teammates who work tickets | $499, billed monthly | $445 in seat fees on an annual contract |
| Microsoft Teams channel | Starts on Pro: $999 billed monthly, with five seats and 50,000 AI credits | Starts on Advanced, where five seats list at $695 on an annual contract |
| AI agents | Support Agent, Assist Agent, and two Background Agents, on the plan’s credits | Automations and the Assist, Support, and Slack Agents, paid in credits |
| AI price | 15,000 AI credits included in the $499 | No per-credit price on the pricing page; 5,000-credit minimum |
| More AI credits | Team: usage alerts, then AI pauses at the limit; top up in the app or move up a plan | Buy more in the product; committed credits last the whole contract term |
| Viewers and occasional users | Unlimited view-only seats from Team up | Viewer seats, in a number agreed with sales |
| Contract | Monthly or annual billing, at the same price | Standard contracts are annual, with multi-year agreements available; Pylon says it also offers monthly billing |
| Listed total | $499 billed monthly, bundling five seats with 15,000 AI credits, enough for about 1,000 conversations a month | $445 in seat fees on an annual contract, plus at least 5,000 credits at a quoted price |
Five teammates handling about 1,000 conversations a month fit inside Helply Team at $499, billed monthly. Team’s 15,000 monthly credits cover 1,000 conversations that each hit the 15-credit cap. On Pylon’s annual contract, five seats list at $445 on Professional or $695 on Advanced (which adds Microsoft Teams), before the 5,000-credit minimum.
Each Pylon teammate who works tickets needs a seat, at $89 on Professional under an annual contract. On Helply, seats cover the people who answer tickets; from Team up, view-only seats for success and store managers are unlimited. Helply’s Support Agent resolves what it can and escalates the rest with the work done, so volume can grow faster than headcount.
Teams that switched
“We stopped choosing between fast and accurate. The platform takes the routine volume, knows exactly when to hand off, and remembers how we solve the hard problems. Our experts finally spend their time on the work that actually needs experts.”
- Full platform adopted, help desk plus agents on one learning layer
- 64% autonomous resolution at steady-state, 72% at peak, with no drop in accuracy
- 22 review-workflow Skills built from verified expert resolutions
Switching from Pylon
Run Helply beside Pylon on part of your queue and reconnect your channels and tools before you cut over. Helply Team comes with free migration and an onboarding call; Pro and Growth add white-glove migration.
- Start the 14-day trial and connect the Slack Connect channels or email inbox behind one slice of your Pylon queue.
- Connect Stripe or Chargebee, your CRM (HubSpot from Team, Salesforce from Growth), and Notion or Confluence, so conversations arrive with account context. You can test in the Playground without using credits.
- Run both side by side until Helply handles that slice the way you want. Then move the remaining channels before your Pylon renewal.
- Before your Pylon contract ends, export the knowledge base (HTML and CSV) and issue views (CSV), or pull records through Pylon’s REST API.
- Slack Connect channels and WhatsApp (Team and up), email inboxes, and your chat widget, plus Microsoft Teams on Helply Pro
- Salesforce (Growth), HubSpot or Attio (Team and up), or Pipedrive accounts
- Stripe or Chargebee billing context
- Linear, Jira, or GitHub issue links (Team and up)
- Knowledge from Notion, Confluence, Google Drive, or GitBook
Helply or Pylon: which should you choose?
- You want Account Intelligence health scores that weigh support, product usage, and commercial data, at $10 per customer account a month.
- You buy on annual or multi-year agreements and want a discount for committing credits upfront.
- You want people across your company to use Pylon’s AI in Slack through its Slack Agent.
- Your conversation volume outpaces your hiring, and you’d rather add credits than Pylon seats.
- You want engineers, success managers, or warehouse and returns staff on view-only seats, unlimited from Team up, to read tickets and add notes.
- You want AI credits included in each plan’s price and a trial you can start without a sales call.
- You’d like Helply Pro’s Background Agents to spot churn risk, upgrade intent, and missing docs.
- Your queue includes consumers, shoppers, or marketplace buyers as well as business accounts.
Frequently asked questions
How is Helply different from Pylon?
Helply’s plan prices include AI credits; Pylon sells credits on top of its seats. Both run Slack Connect support, on Helply from Team up.
Is there a Pylon alternative with AI credits included?
Yes. Helply Team includes 15,000 AI credits in its $499 monthly price, and each $79 Starter seat comes with 500 AI credits.
What is Pylon used for?
B2B teams with complex, multi-stakeholder accounts use Pylon for support across Slack Connect, email, and chat. Its AI agents draw on purchased credits.
How much does Pylon cost?
Pylon lists $89 per seat on Professional and $139 on Advanced, on annual contracts, and quotes Enterprise. Its AI agents need at least 5,000 credits.
How does Pylon charge for AI?
Pylon runs its AI agents and Automations on purchased credits, with a 5,000-credit minimum. Its pricing page shows no per-credit price; sales estimates your needs.
What is Pylon Account Intelligence?
Account Intelligence is Pylon’s health-score add-on, at $10 per customer account a month. Helply Growth includes health scores, and Pro includes the Churn Agent.
Is there a free version of Pylon?
Pylon has no free tier; a Pylon sales rep sets up free trials for prospects. Helply’s 14-day trial needs no card or sales call.
Which tools connect Pylon to billing systems?
Pylon documents one native billing integration, Stripe, and takes other billing data through warehouse import or its API. Helply connects Stripe and, where supported, Chargebee.
Is Helply cheaper than Pylon?
Helply Team is $499 billed monthly, with five seats and 15,000 credits. Five Pylon Professional seats list at $445 on an annual contract, before credits.
Can Helply replace Pylon?
Yes. Helply Pro runs Slack Connect, Microsoft Teams, email, and chat in one inbox, with SLAs, a knowledge base, and all its AI agents.
How does Helply’s pricing work?
Every plan includes AI credits. Starter costs $79 per seat; Team, Pro, and Growth cost $499, $999, and $1,999 per company, all monthly.
Can I run Helply alongside Pylon before switching?
Yes. Start the 14-day trial on one slice of your Pylon queue and keep Pylon running on the rest until you move it over.
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