Helply vs. Pylon: The same Slack-first depth, AI billed on delivery

The quick verdict

Pylon fits B2B teams that run support inside shared Slack channels, buy on an annual contract, and budget a paid seat for every agent. Helply fits teams that want the whole company in the tool without seat fees, with published AI prices they can start on without a sales call.

• Helply: unlimited users on plans from $49 a month, with AI work billed in credits.
• Pylon: $89 per seat on Professional and $139 on Advanced; AI credits are extra, with a 5,000-credit minimum priced by sales.
• Five people on Pylon Professional cost $445 in seat fees before any AI. On Helply they are included.
• Helply is the best Pylon alternative for teams that want every function in the tool without paying per seat.

Helply vs. Pylon at a glance

The modern support foundation, with very different economics. Only the last few rows diverge.

The support foundation you need

Built for how support teams work

Manage customer conversations across email, Slack, Teams, chat, and the channels your customers already use, with account context attached to every conversation.

Your whole company can help

Bring Support, Success, Product, Engineering, and leadership into customer conversations with no seat fees: every plan has unlimited users.

AI does the work, humans stay in control

Helply’s AI agents investigate, resolve, act, maintain knowledge, and surface customer signals, escalating to humans when judgment is needed.

The economics

An illustration: a 25-person support team on Pylon Professional pays for 25 seats, $2,225 at $89 each, before buying any AI credits, which start at a 5,000-credit commitment priced by sales. On Helply all 25 people are included, and a 7,000-credit block, enough for about 1,000 B2B conversations a month, is $339 a month billed annually.

Pylon prices every agent seat and sells AI credits on top through sales. Helply never charges per user and publishes every credit price, so your bill grows with the work the AI does rather than with your headcount.

Switching from Pylon

Bring your conversations, accounts, and knowledge into Helply, reconnect your channels and integrations, and run in parallel before you fully transition.

1. Start a 14-day free trial with 1,000 credits and no card, and run Helply alongside Pylon on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and shared-channel history
• Accounts and customer records
• Knowledge and saved workflows

Which should you choose?

Choose Pylon if:

• Slack Connect channels are your main support surface and you buy on an annual contract with a paid seat per agent.
• You want account health scoring in the same tool, sold as a $10-per-account add-on.

Choose Helply if:

• You want product, success and engineering in customer conversations without buying seats.
• You want published AI prices and a trial you can start without a sales call.

Frequently asked questions

• How is Helply different from Pylon?

  Both are modern support platforms with omnichannel conversations, Slack and Teams, AI agents, and customer context. Pylon charges $89 per seat on Professional and prices AI credits through sales. Helply has unlimited users and publishes its credit prices.

• How much does Pylon cost?

  Pylon lists $89 per seat on Professional and $139 on Advanced, with Enterprise quoted by sales. Its AI agents run on credits with a 5,000-credit minimum commitment, and standard contracts are annual.

• Is Helply cheaper than Pylon?

  On seats, yes. Helply includes unlimited users, while five Pylon Professional seats cost $445. Pylon does not publish its credit prices, so the AI side can only be compared against a Pylon quote.

• Does Helply support Slack and Microsoft Teams?

  Yes. Helply meets customers where they already work, email, Slack, Microsoft Teams, and chat, with account context attached to every conversation.

• Can Helply replace Pylon?

  Yes. Helply provides the modern support foundation teams expect, omnichannel inbox, customer context, collaboration, knowledge, and workflows, with AI agents built in.

• How does Helply’s pricing work?

  Plans from $49 a month with unlimited users. AI work is billed in credits from a monthly block, weighted by complexity, with a 14-day free trial that includes 1,000 credits.

• How does Helply charge for AI?

  In credits, by complexity: 1 for a simple action like a draft, 4 for a lookup across a couple of systems, 12 for a full investigation. Retries, failed actions, rejected drafts, and spam never cost credits, and unused credits roll into the next month.