Helply and Pylon solve the same problem: B2B support where every ticket carries account context, flows through Slack Connect and email, and feeds back into the business. Pylon charges $89/seat/month on its Professional plan, adds $50/seat/month for AI Assistants, bills $0.50 per AI resolution on top of a $100/month base, and layers Account Intelligence at $10 per customer account per month with a 50-account minimum.
Helply was built AI-first for B2B companies that sell software, so its AI runs on account context (CRM, billing, product usage) and works each ticket for the churn, upsell, and competitor signals a B2B thread carries, not just deflection. The helpdesk itself is free with unlimited seats, and you pay only when the AI delivers an outcome.
| Capability | HelplyBest fit | Pylon |
|---|---|---|
| Helpdesk base price | $0/mo, forever | $59–$139/seat/mo |
| Seat minimum | None (unlimited seats) | 3 seats (Starter/Pro), 7 seats (Enterprise) |
| Pricing model | Free helpdesk + per-outcome AI | Per-seat + AI add-ons + per-account intelligence |
| Channels | Slack Connect, Teams, Discord, email, in-app chat, SMS, WhatsApp, portal, API | Slack, Teams, Discord, email, chat, forms |
| Account context | CRM, Stripe, Gong, Linear, Mixpanel loaded by default | CRM sync (Salesforce, HubSpot, Attio, Pipedrive) |
| AI-assisted drafts | $0.25/draft (included) | $50/seat/mo add-on |
| Autonomous resolution | $0.50/resolution | $100/mo base + $0.50/resolution |
| Churn detection | $2.99/signal | Requires Account Intelligence ($10/account/mo, 50-account min) |
| Upsell opportunities | $2.99/signal | Requires Account Intelligence ($10/account/mo, 50-account min) |
| Competitor monitoring | $2.99/mention | Not available |
| Feature flags | $2.99/flag | Not priced as a discrete outcome |
| KB article creation | $2.99/article | Included in base plan (manual) |
| Support Intelligence | Included with AI-First Support | Included as Ask AI (Account Intelligence add-on) |
| ROI / Profit Center dashboard | Yes, ties every outcome to revenue | Not available |
| Contract | No contract, no credit card to start | Annual commitment, no free trial |
Both platforms treat Slack Connect, Microsoft Teams, Discord, and email as first-class ticket sources. Both load CRM and billing data into the agent view so your team sees ARR, renewal dates, and product usage before they type a word. Both offer a knowledge base, SLA management, and automation rules.
Helply also ships SMS, WhatsApp, and an embeddable in-app chat widget as native channels, giving your customers more ways to reach you without a third-party integration.
Pylon bundles capabilities into seats and add-ons. Your team pays $89/seat/month to access the inbox, another $50/seat/month to unlock AI Assistants, $100/month plus $0.50/resolution for AI Agents, and $10/account/month (50-account minimum) for Account Intelligence. That layering means you commit to a recurring bill sized by headcount and customer count, regardless of how much value the platform delivers in any given month.
Helply removes the layers. The helpdesk is free, every seat is free, and every channel is included. AI pricing is per outcome delivered: $0.50 when it resolves a ticket, $0.25 when it drafts a reply, $2.99 when it catches a churn signal or upsell opportunity. If a quiet month means fewer outcomes, your bill is smaller. If a high-volume month means more resolutions and more revenue signals, each one pays for itself.
Pylon gives you analytics and reporting on ticket volume, response time, and resolution rate.
Helply gives you that, plus a Profit Center dashboard that ties every AI outcome to a dollar amount: churn prevented, expansion surfaced, competitor flags routed to your AE. Every month, you see the revenue your support team produced, not just the tickets they closed.
Take a 10-agent B2B team managing 250 accounts and handling 2,000 tickets per month. Roughly 30% of tickets resolve autonomously; the rest get AI-drafted replies for human review.
| Line item | Pylon (Professional) | Helply |
|---|---|---|
| Helpdesk seats | $890/mo (10 × $89) | $0 (unlimited) |
| AI Assistants/Drafts | $500/mo (10 × $50 add-on) | $250 (1,000 drafts × $0.25) |
| AI resolutions | $400/mo ($100 base + 600 × $0.50) | $300 (600 × $0.50) |
| Account Intelligence / Revenue signals | $2,500/mo (250 accounts × $10) | $105 (~35 signals × $2.99) |
| Product intelligence | Not available | $60 (20 flags × $2.99) |
| KB articles | $0 (manual only) | $15 (5 articles × $2.99) |
| Monthly total | ~$4,290 | ~$730 |
| Annual total | ~$51,480 | ~$8,760 |
Pylon's bill is built from recurring access fees: seats, per-seat AI add-ons, and per-account intelligence that charges whether anything fires or not. Helply's bill is built from delivered outcomes: if your AI resolves fewer tickets one month, or surfaces fewer churn signals, your bill drops with it. The per-resolution price is the same ($0.50), but everything around it is structured differently.
The gap widens as you add seats and accounts. Each new agent on Pylon adds $139/month in seat and AI fees before they touch a ticket. Each new agent on Helply adds $0.
Helply's AI drafts every reply with sources and full account context, making your human agents dramatically faster on complex B2B tickets. For high-confidence tickets, it resolves autonomously across any channel. Drafts cost $0.25 each; autonomous resolutions cost $0.50.
Every ticket is scanned for churn risk ($2.99/signal), upsell intent ($2.99/signal), and competitor mentions ($2.99/mention). Signals route automatically: churn alerts to the CSM, upsell flags to the AE, competitor mentions flagged the day they happen.
Feature requests are detected, structured, and weighted by ARR ($2.99/flag). Knowledge-base gaps are identified automatically ($0.50 each). These discrete product signals feed your roadmap directly.
Articles are created from recurring ticket patterns ($2.99/article) and from the AI Recorder ($2.99 each). Helply's knowledge base writes itself, then the AI trains on the new articles, closing the loop.
Helply serves one ICP: technical B2B companies that sell software, from upper-end SMB through mid-market. B2B SaaS (horizontal and vertical), AI-native and AI-infrastructure platforms, dev tools and developer infrastructure, data platforms, API-first and embedded platforms, HR and workforce tech, and DevOps and security tooling.
The sweet spot is $1M–$50M ARR, up to 100 agents, up to 15,000 tickets per month. Every default, every AI model, and every outcome category assumes you sell software to other businesses. That focus is the reason the account context layer, the revenue signals, and the outcome pricing work as well as they do.
“If you’re running support on Zendesk, Intercom, or Front, and you’re a B2B company in the $1M to $50M ARR range, go run the ROI calculator. The math gets you to a decision in about four minutes.”
Migration from Pylon imports your ticket history, customer accounts, knowledge-base articles, and team configuration in a single pass. Account relationships, SLA rules, and CRM connections carry over so nothing resets. Most teams are live on Helply in under a week.
If you have time left on a Pylon contract, run both platforms in parallel until it expires: Helply's free helpdesk means there is no double billing on the Helply side. Your team keeps working while the cutover happens in the background.
Or try the numbers yourself on the cost calculator.
Is Helply's AI resolution price the same as Pylon's?
Yes, both charge $0.50 per autonomous resolution.
What is the minimum monthly bill on Helply?
$0. The helpdesk is free, and AI bills only when outcomes are delivered.
Does Helply support Slack Connect for B2B customer support?
Yes. Slack Connect, Teams, Discord, email, in-app chat, SMS, and WhatsApp are all first-class channels.
How much does a 10-agent team pay on Helply vs. Pylon?
Roughly $730/month on Helply vs. $4,290/month on Pylon Professional with AI and Account Intelligence add-ons.
Does Helply have Account Intelligence like Pylon?
Helply surfaces churn, upsell, and competitor signals per ticket at $2.99 each, instead of charging $10/account/month.
Why are revenue-intelligence outcomes priced at $2.99?
Each signal represents a churn save, expansion opportunity, or competitor flag. One caught churn pays for hundreds of signals.
Can I keep my Pylon contract while migrating?
Yes. Helply's helpdesk is free, so run both in parallel until your Pylon contract expires.
Does Helply connect to the same CRMs as Pylon?
Yes. Salesforce, HubSpot, and more, plus Stripe, Gong, Linear, and Mixpanel for deeper account context.
Does Pylon offer a Profit Center dashboard?
No. Helply ties every AI outcome to revenue impact; Pylon reports on ticket metrics only.
