Insights Agent
See what your customers are trying to tell you.
Insights Agent continuously analyzes customer conversations to uncover trends, recurring problems, emerging themes, and changes your team should know about.
Trusted by 1,300 companies globally
Why teams use Insights Agent
See patterns humans can’t
Analyze conversations across your entire support operation instead of relying on individual tickets and anecdotes.
Catch emerging issues early
Surface unusual increases in questions, complaints, topics, or problems before they become obvious.
Understand what’s changing
See how customer questions, pain points, and feedback evolve over time.
Turn support into intelligence
Give support, product, success, and leadership insights grounded in what customers are actually saying.
How Insights Agent works
Watches conversations
Continuously analyzes customer interactions across your support operation.
Connects related signals
Groups similar questions, problems, feedback, and themes across customers.
Finds what matters
Identifies meaningful trends, changes, anomalies, and emerging patterns.
Surfaces the insight
Delivers important findings to the right people or triggers configured workflows.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.