See patterns humans can't
Analyze conversations across your entire support operation instead of relying on individual tickets and anecdotes.
Background agentInsights Agent
See what your customers are trying to tell you.
Insights Agent continuously analyzes customer conversations to uncover trends, recurring problems, emerging themes, and changes your team should know about.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Trusted by 1,400+ companies globally
Why Insights Agent
Why teams use Insights Agent
Catch emerging issues early
Surface unusual increases in questions, complaints, topics, or problems before they become obvious.
Understand what's changing
See how customer questions, pain points, and feedback evolve over time.
Turn support into intelligence
Give support, product, success, and leadership insights grounded in what customers are actually saying.
How it works
How Insights Agent works
- 01
Watches conversations
Continuously analyzes customer interactions across your support operation.
- 02
Connects related signals
Groups similar questions, problems, feedback, and themes across customers.
- 03
Finds what matters
Identifies meaningful trends, changes, anomalies, and emerging patterns.
- 04
Surfaces the insight
Delivers important findings to the right people or triggers configured workflows.