Give customers fast, personal support across chat and messaging, with humans and AI agents working together behind every conversation.
Trusted by 1,400+ companies globally
Workspace›Messaging & Chat
EJS
Messaging & ChatSettings
One conversation across every channelBring chat and messaging conversations into the same Helply inbox as the rest of…
AI answers instantlyGive customers answers the moment they ask. When Helply has the knowledge and…
Humans step in seamlesslyCustomers shouldn’t have to start over when AI can’t resolve something. Helply…
Know who you’re talking toGive every conversation context. See who the customer is, previous conversations,…
Available when your team isn’tAI agents don’t have office hours. Handle common customer questions around the…
Chat and messaging, built for humans and AI together.
One conversation across every channel
Bring chat and messaging conversations into the same Helply inbox as the rest of your customer support. Your team gets one place to understand the customer, see their history, and respond without jumping between tools.
AI answers instantly
Give customers answers the moment they ask. When Helply has the knowledge and confidence to resolve a question, an AI agent can respond immediately. When it doesn’t, the conversation moves to your team with the context already collected.
Humans step in seamlessly
Customers shouldn’t have to start over when AI can’t resolve something. Helply hands conversations to your team with the full history, customer context, and work already completed so a human can pick up exactly where the AI agent left off.
Know who you’re talking to
Give every conversation context. See who the customer is, previous conversations, account information, and other relevant data alongside the conversation so your team and AI agents can provide better answers.
Available when your team isn’t
AI agents don’t have office hours. Handle common customer questions around the clock while automatically escalating the conversations that require human judgment.
Make chat feel like your brand
Customize the customer experience to fit your business and give customers an easy way to get help wherever they are.
Internal note · only your team sees thisEmily joined the chat. Helply AI handed over with the order status and the courier claim.
Chat›Rosa Lima
EJS
Rosa LimaVerified customer
Orders6 · last one $86.40
PlanMember since 2024
Open issuesOrder #48213 not delivered
Chat›Overnight
EJS
Overnight10 PM to 7 AM
Conversations184while your team slept
Resolved by AI71%131 of 184
Waiting53ready for the morning
Resolved131
Waiting53
Settings›Chat widget
EJS
Chat widgetAppearance
ColorYour brand color
Greeting“Hi, how can we help?”
AvatarYour logo
One conversation across every channel
Bring chat and messaging conversations into the same Helply inbox as the rest of your customer support. Your team gets one place to understand the customer, see their history, and respond without jumping between tools.
Inbox›Rosa Lima
EJS
Rosa LimaOne conversation, three channels
Juniper chatWhere is my order?
Chat
Juniper WhatsAppStill not here
WhatsApp
Juniper emailOrder #48213
Email
AI answers instantly
Give customers answers the moment they ask. When Helply has the knowledge and confidence to resolve a question, an AI agent can respond immediately. When it doesn’t, the conversation moves to your team with the context already collected.
Customers shouldn’t have to start over when AI can’t resolve something. Helply hands conversations to your team with the full history, customer context, and work already completed so a human can pick up exactly where the AI agent left off.
Chat›Rosa Lima
EJS
Juniper #38Order not delivered
P2
RRosa Lima via email · 9:41 AM
It still isn’t here and I need it today.
Internal note · only your team sees thisEmily joined the chat. Helply AI handed over with the order status and the courier claim.
Know who you’re talking to
Give every conversation context. See who the customer is, previous conversations, account information, and other relevant data alongside the conversation so your team and AI agents can provide better answers.
Chat›Rosa Lima
EJS
Rosa LimaVerified customer
Orders6 · last one $86.40
PlanMember since 2024
Open issuesOrder #48213 not delivered
Available when your team isn’t
AI agents don’t have office hours. Handle common customer questions around the clock while automatically escalating the conversations that require human judgment.
Chat›Overnight
EJS
Overnight10 PM to 7 AM
Conversations184while your team slept
Resolved by AI71%131 of 184
Waiting53ready for the morning
Resolved131
Waiting53
Make chat feel like your brand
Customize the customer experience to fit your business and give customers an easy way to get help wherever they are.
Settings›Chat widget
EJS
Chat widgetAppearance
ColorYour brand color
Greeting“Hi, how can we help?”
AvatarYour logo
From first message to resolution.
Helply doesn't treat messaging as another place to answer questions. AI agents can understand what customers need, find relevant knowledge, gather context, take supported actions, and resolve requests directly inside the conversation.
When humans are needed, they're already caught up.
Helply brings supported customer messaging channels into one workspace alongside the rest of your customer conversations.
Can AI agents respond directly in chat?
Yes. When Helply has enough knowledge, context, and confidence, AI agents can respond directly to customers and work toward a resolution.
What happens when AI can’t resolve a conversation?
Helply escalates the conversation to your team with the conversation history and relevant context so the customer doesn’t have to repeat themselves.
Can customers talk to a human?
Yes. Your team can take over conversations whenever human help is needed.
Can Helply provide support outside business hours?
Yes. AI agents can continue helping customers when your team is unavailable and escalate conversations that need human follow-up.
Every channel in one conversation.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.
AI credits pooled across your workspace. Book a demo →
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