Messaging & Chat
Meet customers wherever they need help.
Give customers fast, personal support across chat and messaging, with humans and AI agents working together behind every conversation.
Trusted by 1,300 companies globally
Chat and messaging, built for humans and AI together.
Every conversation flows through one inbox with the context, speed, and coverage customers expect.
One conversation across every channel
Bring chat and messaging conversations into the same Helply inbox as the rest of your customer support. Your team gets one place to understand the customer, see their history, and respond without jumping between tools.
AI answers instantly
Give customers answers the moment they ask. When Helply has the knowledge and confidence to resolve a question, an AI agent can respond immediately. When it doesn’t, the conversation moves to your team with the context already collected.
Humans step in seamlessly
Customers shouldn’t have to start over when AI can’t resolve something. Helply hands conversations to your team with the full history, customer context, and work already completed so a human can pick up exactly where the AI agent left off.
Know who you’re talking to
Give every conversation context. See who the customer is, previous conversations, account information, and other relevant data alongside the conversation so your team and AI agents can provide better answers.
Available when your team isn’t
AI agents don’t have office hours. Handle common customer questions around the clock while automatically escalating the conversations that require human judgment.
Make chat feel like your brand
Customize the customer experience to fit your business and give customers an easy way to get help wherever they are.
From first message to resolution.
Helply doesn't treat messaging as another place to answer questions. AI agents can understand what customers need, find relevant knowledge, gather context, take supported actions, and resolve requests directly inside the conversation.
When humans are needed, they're already caught up.
Frequently asked questions
Helply brings supported customer messaging channels into one workspace alongside the rest of your customer conversations.
Yes. When Helply has enough knowledge, context, and confidence, AI agents can respond directly to customers and work toward a resolution.
Helply escalates the conversation to your team with the conversation history and relevant context so the customer doesn’t have to repeat themselves.
Yes. Your team can take over conversations whenever human help is needed.
Yes. AI agents can continue helping customers when your team is unavailable and escalate conversations that need human follow-up.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.