Messaging & ChatMessaging
Give customers fast, personal support across chat and messaging, with humans and AI agents working together behind every conversation.
Trusted by 1,400+ companies globally
Features
Bring chat and messaging conversations into the same Helply inbox as the rest of your customer support. Your team gets one place to understand the customer, see their history, and respond without jumping between tools.
Give customers answers the moment they ask. When Helply has the knowledge and confidence to resolve a question, an AI agent can respond immediately. When it doesn't, the conversation moves to your team with the context already collected.
Customers shouldn't have to start over when AI can't resolve something. Helply hands conversations to your team with the full history, customer context, and work already completed so a human can pick up exactly where the AI agent left off.
Give every conversation context. See who the customer is, previous conversations, account information, and other relevant data alongside the conversation so your team and AI agents can provide better answers.
AI agents don't have office hours. Handle common customer questions around the clock while automatically escalating the conversations that require human judgment.
Customize the customer experience to fit your business and give customers an easy way to get help wherever they are.
Workflow
Helply doesn't treat messaging as another place to answer questions. AI agents can understand what customers need, find relevant knowledge, gather context, take supported actions, and resolve requests directly inside the conversation. When humans are needed, they're already caught up.
CONVERSATION.LOG
FAQ
Helply brings supported customer messaging channels into one workspace alongside the rest of your customer conversations.
Yes. When Helply has enough knowledge, context, and confidence, AI agents can respond directly to customers and work toward a resolution.
Helply escalates the conversation to your team with the conversation history and relevant context so the customer doesn't have to repeat themselves.
Yes. Your team can take over conversations whenever human help is needed.
Yes. AI agents can continue helping customers when your team is unavailable and escalate conversations that need human follow-up.