Memory
Give your AI agents the full customer story.
Helply gives agents the context of what happened before, so every customer interaction doesn't start from zero.
Trusted by 1,300 companies globally
Better memory. Better support.
Customers shouldn't have to explain themselves every time they contact you. Neither should your support team.
Remember previous conversations
Give agents access to relevant customer history so they can understand what’s already happened.
Understand the customer relationship
Use customer and account context to help agents understand who they’re helping and how that customer interacts with your business.
Carry context forward
Important information from previous interactions can help inform future conversations.
Give every agent shared context
Agents can work from a common understanding of the customer instead of operating as disconnected bots.
Make support more personal
Context helps agents provide responses that reflect the customer’s actual history rather than treating every question like a first interaction.
Better memory. Better support.
Customers shouldn’t have to explain themselves every time they contact you. Neither should your support team.
Every conversation starts where the last one ended.
Customer support shouldn't have amnesia. Helply gives humans and AI agents the context they need to understand the relationship before deciding what to do next.
Frequently asked questions
Memory helps agents use relevant information from previous customer interactions and available customer context.
No. Knowledge contains information about your company, product, and processes. Memory provides context about the customer and previous interactions.
Yes. Shared context helps different agents work from the same understanding of the customer.
Yes. Customer context can help both humans and AI understand what’s happened before.
Without context, an AI agent can answer a question. With context, it can better understand the customer it’s helping.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.