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Memory

Give your AI agents the full customer story.

Helply gives agents the context of what happened before, so every customer interaction doesn't start from zero.

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Agent settings › Memory
EJS
MemoryConfigured for Support agent
Remember previous conversationsGive agents access to relevant customer history so they can understand what’s…
Understand the customer relationshipUse customer and account context to help agents understand who they’re helping and…
Carry context forwardImportant information from previous interactions can help inform future…
Give every agent shared contextAgents can work from a common understanding of the customer instead of operating as…
Make support more personalContext helps agents provide responses that reflect the customer’s actual history…

Better memory. Better support.

Remember previous conversations

Give agents access to relevant customer history so they can understand what’s already happened.

Understand the customer relationship

Use customer and account context to help agents understand who they’re helping and how that customer interacts with your business.

Carry context forward

Important information from previous interactions can help inform future conversations.

Give every agent shared context

Agents can work from a common understanding of the customer instead of operating as disconnected bots.

Make support more personal

Context helps agents provide responses that reflect the customer’s actual history rather than treating every question like a first interaction.

Better memory. Better support.

Customers shouldn’t have to explain themselves every time they contact you. Neither should your support team.

All tickets › Brightpath #35
EJS
Brightpath #35Can’t log in again
P2
LLena Fischer via chat · 10:02 AM
This is happening again.
Has this happened before?
Found Ticket #19 · Aug 20Same Okta loop
Customers › Brightpath
EJS
BrightpathCustomer for 3 years
PlanScale · 42 seats
SentimentPositive, one rough month in August
PrefersShort answers, email over chat
All tickets › Brightpath #35
EJS
Brightpath #35Can’t log in again
P2
LLena Fischer via email · 9:41 AM
Same thing again, sorry!
Internal note · only your team sees thisMemory: Lena uses Okta. Last fix was re-syncing SSO on Aug 20.
Agents › Memory
EJS
Shared memoryEvery agent sees it
S
Support agentUsed Brightpath history today
Shared
A
Assist agentSummarized 3 past tickets
Shared
C
Churn agentRead the August escalation
Shared
All tickets › Brightpath #35
EJS
Brightpath #35Can’t log in again
P2
LLena Fischer via email · 9:41 AM
Same thing again, sorry!
Helply AI working
Recalled Ticket #19Re-synced SSO
Resolved with memory 14 secs
Customers › Brightpath
EJS
With memoryLast 30 days
Repeat issues−38%fewer
Time to resolve2 mindown from 11
CSAT96%+3 pts
Before11
After2

Every conversation starts where the last one ended.

Customer support shouldn't have amnesia. Helply gives humans and AI agents the context they need to understand the relationship before deciding what to do next.

Frequently asked questions

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What does Helply Memory remember?

Memory helps agents use relevant information from previous customer interactions and available customer context.

Is Memory the same as the Knowledge Base?

No. Knowledge contains information about your company, product, and processes. Memory provides context about the customer and previous interactions.

Can multiple agents use the same customer context?

Yes. Shared context helps different agents work from the same understanding of the customer.

Does Memory help human support agents too?

Yes. Customer context can help both humans and AI understand what’s happened before.

Why does Memory matter for AI support?

Without context, an AI agent can answer a question. With context, it can better understand the customer it’s helping.

Give every agent a memory of the customer.

Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.

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