Front pricing, explained.
What each Front plan costs per seat, what Copilot and Autopilot add, and what a team actually spends. Compared with Helply, plan by plan.
Prices checked November 2026 · front.com/pricing
Front plans at a glance
Front’s list prices, as published in November 2026.
- One channel type
- Shared inbox and ticketing
- Up to 10 rules
- Basic analytics
- Public knowledge base
- Omnichannel
- Macros and up to 20 rules
- Advanced analytics
- Up to 5 workspaces
- SSO and SCIM
- AI routing and tagging
- Unlimited rules
- Multi-language knowledge base
- Custom roles
- Copilot
Prices are billed yearly. Front lists a 24% saving against monthly billing. Source: front.com/pricing and help.front.com, checked November 2026.
What costs extra
The plan price is the starting point. AI and other usage are billed on top.
| Add-on | Price | What you get |
|---|---|---|
| Autopilot | $0.39 per handoff, $0.89 per resolution | Charged once per conversation, at the highest level Autopilot reaches. |
| Copilot | $20 per seat a month | Add-on for Starter and Professional. Included in Enterprise. |
| Native WhatsApp | Meta costs + 20% | Available on Professional and Enterprise. |
| API rate limit increase | $200 per 100 requests a minute | Available on all plans. |
| Onboarding | Required over $25k | Front requires an onboarding package for contracts over $25,000. |
What a team actually pays
Five agents and 1,000 conversations a month on Front, line by line, next to Helply.
- Professional seats5 seats × $65$325
- Copilot add-on5 seats × $20$100
- Autopilot resolutionsAbout 500 × $0.89$445
Yearly list prices, 5 agents and 1,000 conversations a month, with AI resolving about half.
- Plus planUp to 5 agents, 5,000 AI credits$199
- Assist Agent and Support AgentIncluded in the plan$0
- 1,000 extra AI credits$40 per 1,000$40
Billed yearly, AI included. Slack Connect, WhatsApp, SMS and SLAs start on Team at $499 a month.
As your team grows
Front Professional with Copilot and Autopilot, against the Helply plan that fits the same team, at about 200 conversations per agent a month.
| Team size | Front a month | How it adds up | Helply a month | What’s included |
|---|---|---|---|---|
| 5 agents | $870 | $325 seats + $100 Copilot + $445 Autopilot | Plus + 1,000 credits, $239 | Up to 5 agents, 6,000 credits |
| 10 agents | $1,740 | $650 seats + $200 Copilot + $890 Autopilot | Team, $499 | 10 agents, 15,000 credits |
| 25 agents | $4,350 | $1,625 seats + $500 Copilot + $2,225 Autopilot | Pro, $999 | 25 agents, 50,000 credits |
Yearly list prices. Autopilot assumes AI resolves about half of 200 conversations per agent a month. Helply plans include the Assist Agent and Support Agent, with AI credits shared across the team.
Price your own team
Move the sliders to compare Front with Helply for your agents and volume.
Helply vs. Front for your team
A credit is one unit of work the AI does for your team. Summarizing a thread uses 1, and drafting a reply uses 2. Investigating across your tools uses 6, and resolving a conversation end to end uses 10.
One conversation never uses more than 15 credits, however many steps it takes. Spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground don’t use any. Credits are pooled across your whole team.
AI credits move with your conversations: from 1 per conversation (a summary or triage only) up to 15, the most one conversation can use. Resolving about half end to end is roughly 6.
Helply Plus$239
$199 plan, up to 5 human agents + 1,000 top-up credits ($40), billed annually (15% off)Top-ups at $40 per 1,000 credits, up to 15,000 a month. Assist and Support Agents includedFront$870
$425 for 5 seats ($65 seat + $20 Copilot)$445 for about 500 AI resolutions ($0.89 per Autopilot resolution)$631 a month less on Helply (73% less), $7,572 a year
Monthly estimates at list price. Helply prices are from our pricing page: 15% less with annual billing, with credit top-ups at $40 per 1,000; competitor prices are the ones cited on this page, billed yearly where they offer it. Taxes, add-ons and discounts aren’t included.
How to lower your Front bill
- 01
Pick the right tier for your channels
Starter supports one channel type. Teams on email plus chat or SMS need Professional.
- 02
Price Copilot against Enterprise
Copilot is $20 per seat below Enterprise, which includes it along with QA and CSAT.
- 03
Track Autopilot outcomes
Handoffs cost $0.39 and resolutions $0.89, charged once per conversation.
- 04
Price the alternative
Helply plans include AI agents and AI assistance for your team, with a fixed number of credits each month.
Comparing Front?
Helply pricing, side by side
Helply plans start at $99 a month for up to 2 agents, billed yearly. Every plan includes the Assist Agent, which drafts replies beside your team, and the Support Agent, which resolves conversations with customers. There is no per-agent AI add-on.
AI work draws on a monthly pool of credits shared across your team: 2,500 on Starter up to 100,000 on Growth. Most teams use about 6 credits a conversation when AI resolves around half of them.
See Helply pricingHow much does Front cost per seat?
Front lists Starter at $25, Professional at $65 and Enterprise at $105 per seat a month, billed yearly.
How is Front Autopilot priced?
Autopilot is charged once per conversation at the highest level it reaches: $0.39 for a handoff and $0.89 for a resolution.
Is Copilot included?
Copilot is included in Enterprise. On Starter and Professional it is an add-on at $20 per seat a month.
Does Front have a free trial?
Yes. Front’s 14-day trial includes Professional features, with no credit card needed.
How does Helply pricing compare?
Five Front Professional seats with Copilot and Autopilot for about 1,000 conversations come to around $870 a month at yearly list prices. Helply Plus is $199, or $239 with 1,000 extra credits, billed yearly.
Less than Front for a 5‑agent team, with AI included.
Start a 14-day free trial, bring your Front history with you, and see what your team pays on Helply.
Every plan includes the Assist Agent and Support Agent. 14-day free trial, no credit card. Book a demo →