Helply vs. Intercom: AI agents for the whole account

The quick verdict

Intercom fits teams whose support is mostly consumer chat and who also want outbound messaging in the same tool. Helply is built for support teams that want a team of AI agents running cross-functional support across the entire account.

• Helply: unlimited users on plans from $49 a month, with AI work billed in credits. Intercom Advanced is $85 per seat, plus $0.99 per Fin outcome.
• Intercom: $85 per seat on Advanced, plus $0.99 for every Fin outcome.
• Helply works across account, product, and connected systems, not just the inbox.
• Best for support teams that want AI to run cross-functional support workflows.

Helply vs. Intercom at a glance

Both bring AI into customer support. Helply is built around whole accounts, specialized agents, and cross-functional collaboration.

More than AI in the inbox

Investigate before a human has to

Helply’s AI agents pull context from conversations, account history, product usage, CRM, knowledge, logs, and code before deciding what to do next, so issues arrive diagnosed rather than just routed.

Turn support playbooks into agents

Deploy specialized AI agents for support resolution, technical investigation, knowledge, quality, and customer intelligence, each with its own skills, context, and permissions.

Support doesn’t stop with Support

Route customer issues and signals directly across Support, Success, Product, and Engineering, with full account context attached the whole way.

The economics

Intercom’s model combines per-seat plans with per-resolution AI usage. As you bring more of the company into customer conversations, both the seat count and the AI bill climb.

Helply never charges per seat. Plans start at $49 a month with unlimited users, and AI work is billed in credits weighted by complexity, so your bill grows with the work the AI does rather than with your headcount.

Switching from Intercom

You can bring your conversations, knowledge, customer context, and workflows into Helply and run it alongside Intercom until you’re ready to transition fully. There is no forced cutover.

1. Start a 14-day free trial and run Helply alongside Intercom on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and message history
• Knowledge base and saved replies
• Customer and company records

Which should you choose?

Choose Intercom if:

• You need outbound messaging and support in one tool and can budget $0.99 per Fin outcome.
• Live chat inside your own product is your main support channel.

Choose Helply if:

• You want a team of AI agents working across the whole account.
• You want unlimited users and AI billed for the work it does, not per seat.

Frequently asked questions

• Can Helply replace Intercom?

  Yes. Helply provides an AI-native support operation, omnichannel conversations, customer and account context, knowledge, quality, and cross-functional workflows, with a team of specialized AI agents.

• How is Helply different from Intercom?

  Intercom puts one AI agent, Fin, in the conversation. Helply runs a team of specialized agents across the whole account, with context from your CRM, product, and knowledge attached.

• How does Helply pricing compare with Intercom?

  The models differ. Helply has unlimited users on plans from $49 a month, and AI work is billed in credits, so the bill tracks what the AI does rather than how many people log in.

• Can we migrate our Intercom conversations and knowledge?

  Yes. You can bring your conversations, knowledge, customer context, and workflows to Helply, and run it alongside your current setup until you’re ready to transition fully.

• How do Helply’s AI agents differ from Fin?

  Helply runs a team of specialized agents for resolution, technical investigation, knowledge, quality, and customer intelligence, each with its own skills and permissions.