Helply vs. Plain: The same modern base, different AI economics

The quick verdict

Plain fits small developer-led teams that want an API-first support tool and can work within its seat caps. Helply suits support teams that want the same modern base plus autonomous AI, without per-seat pricing.

• Helply: unlimited users on plans from $49 a month, with AI work billed in credits. Plain Horizon is $299 for three seats and $99 per seat after.
• Plain: per-seat plans with seat caps, AI agent included on credits.
• Helply adds specialized AI agents and account-level customer signals.
• Best for support teams that want the same modern base plus autonomous AI.

Helply vs. Plain at a glance

Both Helply and Plain are built for modern support teams. Helply extends that foundation with specialized AI agents, autonomous investigation, and seats that cost nothing.

Three ways Helply goes further

Give every issue an AI teammate

Helply agents can investigate, reason, resolve, act, or prepare the issue for the right human with full context.

Support conversations shouldn’t disappear when they close

Turn conversations into structured signals for churn, expansion, bugs, feature requests, and missing knowledge.

The modern help desk should cost less

Bring Support, Success, Product, Engineering, and leadership into Helply, without paying per seat.

The economics

Legacy support software stacks per-seat plans and separate AI charges.

Helply never charges per seat. Plans start at $49 a month with unlimited users, and AI work is billed in credits weighted by complexity, so your bill grows with the work the AI does rather than with your headcount.

Switching from Plain

Bring your conversations, accounts, and knowledge into Helply, reconnect your integrations, and run alongside your current setup until you are ready to transition.

1. Start a 14-day free trial and run Helply alongside Plain on a slice of your queue.
2. Bring your history, macros, knowledge, and customer context across.
3. Cut over once AI resolution rates and workflows are where you want them.

Here is what comes with you:

• Conversations and history
• Accounts and customer records
• Knowledge and integrations

Which should you choose?

Choose Plain if:

• You want an API-first support tool and your team fits within 10 seats.
• Your current workflows are well served by Plain today.

Choose Helply if:

• You want the same modern base plus a team of autonomous AI agents.
• You want unlimited users and AI billed for the work it does, not per seat.

Frequently asked questions

• Can Helply replace Plain?

  Yes. Helply delivers modern support with account context, knowledge, and workflows, plus a team of AI agents, so it can run your support operation.

• How is Helply different from Plain?

  Both are built for modern support. Helply pushes further into a team of specialized AI agents, autonomous investigation across connected systems, and customer intelligence, with $0 seats and AI billed only on what it delivers.

• How does Helply pricing compare with Plain?

  Helply has unlimited users on plans from $49 a month, and AI work is billed in credits, so the bill tracks what the AI does rather than how many people log in.

• Can we migrate from Plain?

  Yes. Bring your conversations, accounts, and knowledge into Helply, reconnect your integrations, and run alongside your current setup until you are ready to transition.

• How does Helply’s AI differ from Plain’s AI?

  Helply runs a team of specialized agents for resolution, technical investigation, knowledge, quality, and customer intelligence, each with its own skills and permissions.