Know which customers need attention.
Churn Agent monitors conversations for frustration, churn risk, recurring issues, sentiment changes, and other health signals so your team can act early.
Trusted by 1,400+ companies globally
Why teams use Churn Agent
Spot churn risk earlier
Identify frustration, repeated problems, negative sentiment, and other warning signs before they become lost customers.
Understand health over time
Look beyond individual tickets to understand patterns across the customer’s entire support history.
Know who needs attention
Surface customers whose experience is changing so your team knows exactly where to focus.
Turn risk into action
Alert the right teammate, update customer records, or trigger workflows when important health signals appear.
How Churn Agent works
- 01
Watches conversations
Continuously analyzes customer interactions for signals that indicate a change in health.
- 02
Understands the history
Uses Memory and connected Tools to understand what’s been happening over time.
- 03
Detects changes
Identifies frustration, recurring problems, sentiment changes, unresolved issues, and other signals you define.
- 04
Takes action
Surfaces important changes and triggers the workflows and Actions you’ve configured.
What is the Churn Agent?
Churn Agent is a Helply background agent that monitors customer conversations for frustration, churn risk, recurring issues, and sentiment changes so your team can act before a customer is lost.
How does the Churn Agent detect risk?
It analyzes conversations over time and uses Memory and connected Tools to spot patterns like repeated problems, negative sentiment, and unresolved issues across a customer's history.
What does it do when it finds a health signal?
It surfaces the change and can alert the right teammate, update customer records, or trigger the workflows and Actions you've configured.
Can I control which signals it watches for?
Yes. You define the signals that matter for your business and what should happen when the Churn Agent detects them.
Catch churn before it cancels.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.
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