Security & Compliance
We maintain compliance with major security standards and regularly undergo security audits.
SOC 2 Type II
CompliantCompliant with SOC 2 Type II security standards.
GDPR
CompliantFull compliance with GDPR data protection requirements.
Data Protection
Enterprise-Grade Data Protection Encrypted. Controlled. Auditable. Built for SaaS teams that take security seriously.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. You can also bring your own encryption keys (BYOK) for full ownership.
Helply processes ticket data in real time. By default, nothing is saved unless you configure it. Custom retention policies let you control what stays and what gets deleted.
Role-based permissions and data masking ensure agents only see what they need. Full access logs give you visibility into every interaction.
Responsible Disclosure
We maintain an open Responsible Disclosure Program to encourage security researchers to report vulnerabilities. If you believe you've found a potential issue, we want to hear from you.
Report a VulnerabilityHelply Security & Data Protection FAQ.
For detailed information about our security framework, visit our Trust Center.
What sets Helply privacy and protection apart
Helply plugs into your existing support stack—no dev time, no long onboarding. You get full encryption, access controls, and data policies live in minutes.
Helply integrates directly with platforms like Groove, Zendesk, and Freshdesk. Your data stays protected while the AI agent syncs only approved sources like knowledge bases, macros, and selected tickets.
You decide what Helply stores, what gets deleted, and who can see what. Role-based access, data masking, and custom retention rules give you full control across the board.
Helply meets GDPR standards out of the box. You maintain full control over personal data, consent, retention, and deletion—no extra configuration required.
Track who accessed what, when, and from where. Helply logs every interaction so you can monitor behavior and maintain compliance with ease.
Security isn't an add-on. From sandboxed model responses to strict runtime protections, Helply is built from the ground up for secure, compliant AI support.