The boring kind
of secure.
SOC 2 Type II. GDPR. 80+ controls monitored continuously. The least exciting page on our site, by design.
Visit our Trust CenterFour commitments that shape every decision.
The default settings on Helply are the secure ones. Here’s what that means in practice.
Encryption everywhere
Customer data is encrypted at rest and in transit. Access to encryption keys is restricted to authorized personnel on an as-needed basis.
Least-privilege access
Access to production systems is role-based, regularly reviewed, and promptly revoked when no longer needed.
Continuous monitoring
Vanta monitors our security controls continuously. External-facing systems are vulnerability-scanned, with findings tracked to remediation.
Your data, your control
Request deletion anytime. We maintain formal retention and disposal procedures to ensure your data is securely purged when you leave.
Your data isn't training someone else's model.
B2B support data has business value beyond the conversation: pricing tactics, account intel, product roadmaps. We treat it that way.
Tenant isolation
Your tickets, knowledge base, and CRM data are scoped to your tenant. No cross-customer training, ever.
Model provider data handling
API calls to our AI model providers are not used for training purposes… ever.
Opt-in improvement
Want to help us improve resolution quality? Opt in per workspace. Default is off.
Auditable AI actions
Every AI action, resolution, escalation, signal, is logged with the source data it used and the decision it made.
Everything we monitor lives at trust.helply.com.
All 80+ controls, real-time status, audit reports, subprocessors, and the policies that back them. Updated continuously. No login required.
80+ controls across infrastructure, organizational, product, and data privacy, continuously monitored via Vanta.
SOC 2 Type II report and pen-test summaries available on request. Most teams clear procurement in under a day.
Full subprocessor list, data flow diagrams, and the policies that back every control. All public.
Security reviews,
fast and human.
No procurement gauntlet. Send us your security questionnaire or request our DPA and we'll get back to you without delay.