Security & Compliance
We maintain compliance with major security standards and regularly undergo security audits.
Compliant with SOC 2 Type II security standards.
Full compliance with GDPR data protection requirements.
Data Protection
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. You can also bring your own encryption keys (BYOK) for full ownership.
Helply processes ticket data in real time. By default, nothing is saved unless you configure it. Custom retention policies let you control what stays and what gets deleted.
Role-based permissions and data masking ensure agents only see what they need. Full access logs give you visibility into every interaction.
Responsible Disclosure
We maintain an open Responsible Disclosure Program to encourage security researchers to report vulnerabilities. If you believe you've found a potential issue, we want to hear from you.
What sets Helply privacy and protection apart
Fast, secure setup. Helply plugs into your existing support stack - no dev time, no long onboarding.
Works with your stack. Helply integrates directly with platforms like Groove, Zendesk, and Freshdesk.
Custom control over data. You decide what Helply stores, what gets deleted, and who can see what.
Built-in audit visibility. Track who accessed what, when, and from where.
GDPR-compliant by design. Helply meets GDPR standards out of the box.
Security-first architecture. From sandboxed model responses to strict runtime protections, Helply is built from the ground up.
Helply Security & Data Protection FAQ.
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