Agents that do the work,
not just the talking.
Refunds, plan changes, seat provisioning, password resets, rate-limit increases, status investigations across systems. Helply’s AI agents take the action, not just the conversation.
An AI agent is software that can understand a goal, make decisions, take actions, and complete work autonomously — with limited human involvement. Unlike traditional automation or chatbots, AI agents don’t just follow fixed rules or generate text.
- Reason through requests
- Use context and memory
- Retrieve knowledge
- Interact with systems and APIs
- Take actions
- Adapt based on outcomes
- Escalate when needed
- Answer customer questions
- Verify account information
- Issue refunds
- Update subscriptions
- Create tickets
- Trigger workflows
- Escalate complex cases to humans
- Chatbots
- Copilots
- Automations
- Autonomous AI agents
- Outcome-based pricing
- Action-oriented workflows
The defining characteristic of an AI agent is autonomy plus action-taking — not just conversation.
How AI Agents work.
Tickets that need actions, not just replies
Most tickets aren’t questions, they’re requests. “Refund this.” “Add a seat.” “Reset our 2FA.” “Why is the webhook failing?” Helply’s agents take the action across Stripe, your CRM, your auth provider, and your product, then reply with what they did.
Multi-step workflows across the stack
A seat upgrade isn’t one action, it’s six: validate the plan, charge prorated billing in Stripe, provision the seat in Okta, send the invite, update the CRM, log the change. Helply’s agents chain the steps, handle the failure modes, and reply with a complete summary.
Escalates to humans only when the stakes warrant it
Refund under $500? Agent handles it. Refund over $1,000? Routes to a human. Plan downgrade with a renewal in 30 days? Routes to the CSM with full context. You set the thresholds, Helply respects them, and the agent log shows every decision it made and why.
Tickets close themselves. Your team works the hard ones.
See AI Outcome about a Helply demoWhy agents change the unit economics.
A reply that explains how to do something still leaves the customer to do it. An agent that does it cuts the ticket-to-done time from hours to seconds and removes a follow-up round-trip.
Helply ships with agents for the workflows B2B teams already run: refunds, plan changes, seat provisioning, rate limits, status checks. Connect Stripe, Okta, and your CRM. The agents are live.
You pay when an agent completes a workflow. Not for the LLM tokens it burned thinking about it. Failed runs and human-escalated runs don’t count. The bill moves with the value, like AI Outcome on tickets.
What our customers are saying.
See customer stories
"Support used to be a cost line. Helply turned it into our most reliable signal, every onboarding question routes back to product the same week."
"We support thousands of users a month and quality is everything. Helply now handles around 30% of our total volume automatically."
"We’re a lean team, so doing more with less is non-negotiable for us. Helply consistently resolves 30–35% of conversations for us."
"Keeping our docs accurate used to be a constant struggle, with no way to measure impact. Helply changed all of that overnight."
"Airgigs is a two-sided marketplace, so support has to be fast and accurate. Helply has taken a significant amount of repetitive questions off our team’s plate..."
"Helply has fundamentally changed how we communicate with our authors. We’ve handled over 1,400 conversations with a 91%+ resolution rate, and the answers..."
"LingQ has a powerful product, but for new users it can be overwhelming. Helply has been a game changer for onboarding."
"We’d invested heavily in building a strong knowledge base, but we were still seeing a steady stream of repetitive questions coming through support."
"Getting started with Helply was effortless thanks to the hands-on, one-to-one onboarding. The setup helped us uncover knowledge gaps in our existing support content..."
"For us, Helply isn’t about replacing human support. It’s about being available when our team isn’t. We handle around a thousand tickets a month, and Helply gives our..."