Pricing

Start on your own or talk to us. Every plan includes the Assist Agent and Support Agent, with AI credits pooled across your team.

Starter

For small teams getting started

$79/mo

Per seat, billed monthly

Includes

Shared inbox, email, live chat, chatbots
Facebook and Instagram
Knowledge base on your own domain, with AI article writing
Assist Agent and Support Agent
CSAT and standard reports
Slack, Stripe, Shopify, Zapier, API

Seats and AI credits

Up to 3 seats
500 AI credits per seat each month

Implementation and support

Self-serve onboarding
Email support

Start free trial

Team

Pro

For support teams running on AI

$999/mo

Per company, billed monthly

Everything in Team, plus

All Background agents
AI reports and anomaly detection
Up to 3 brands, customer portal
Custom dashboards
Custom roles and audit log

Seats and AI credits

5 seats, then $150 a seat
Unlimited view-only seats
50,000 AI credits each month

Implementation and support

Dedicated customer success manager
Slack support
White-glove migration

Book a demo

Growth

For multi-team support orgs

$1,999/mo

Per company, billed monthly

Everything in Pro, plus

Unlimited brands
Build your own Background agents
Account intelligence (health scores, timelines)
Skills-based routing, capacity planning
SSO / SAML, Salesforce, warehouse export

Seats and AI credits

10 seats, then $150 a seat
Unlimited view-only seats
100,000 AI credits each month

Implementation and support

Dedicated AI engineer who builds your skills and workflows
Priority support

Book a demo

Enterprise

For security and compliance needs

Custom

Billed annually

Talk to sales

Everything in Growth, plus

Custom seats and AI credits
SCIM and data retention controls
Sandbox, security review and trust center
Forward-deployed engineer
Phased migration

2 months free with annual billingSOC 2 Type II and GDPROn Groove? Your price is locked, with unlimited users

Compare all features

Compare plans

Feature	Starter$79/seat	Team$499/mo	Pro$999/mo	Growth$1,999/mo	EnterpriseCustom
Price and usage
Billing	Monthly or annual	Monthly or annual	Monthly or annual	Monthly or annual	Annual
Seats included	Up to 3	5	5	10	Custom
Extra seats	Not included	$99 each	$150 each	$150 each	Custom
View-only seats	Not included	Unlimited	Unlimited	Unlimited	Unlimited
AI credits / month	500 per seat	15,000	50,000	100,000	Custom
More AI credits	Top up in the app	Top up in the app	Pre-agreed rate or hard cap	Pre-agreed rate or hard cap	Custom
Credits pooled across the team, with alerts and limits	Included	Included	Included	Included	Included
Channels
Email, live chat, chatbot flows, ticket forms	Included	Included	Included	Included	Included
Facebook and Instagram	Included	Included	Included	Included	Included
Slack notifications	Included	Included	Included	Included	Included
Slack Connect, WhatsApp, SMS, Discord	Not included	Included	Included	Included	Included
Proactive messages and broadcasts	Not included	Included	Included	Included	Included
Microsoft Teams and Google Chat	Not included	Not included	Included	Included	Included
Customer portal	Not included	Not included	Included	Included	Included
Help desk
Shared inbox, views, tags, macros, notes, snooze, collision detection	Included	Included	Included	Included	Included
Custom fields and statuses, data export	Included	Included	Included	Included	Included
Inboxes	3	Unlimited	Unlimited	Unlimited	Unlimited
Rules	10	Unlimited	Unlimited	Unlimited	Unlimited
Teams, round robin and load balancing	Not included	Included	Included	Included	Included
SLAs and escalations	Not included	Included	Included	Included	Included
Skills-based routing, team SLAs, capacity planning	Not included	Not included	Not included	Included	Included
Brands	1	1	Up to 3	Unlimited	Unlimited
Knowledge base
Knowledge base on your own domain, AI article writing, AI answers	Included	Included	Included	Included	Included
Knowledge bases	1	3	Unlimited	Unlimited	Unlimited
Private help center, remove Helply branding	Not included	Included	Included	Included	Included
AI agents (usage paid in credits)
Assist Agent and Support Agent	Included	Included	Included	Included	Included
Skills, memory, MCP connectors, custom API actions	Not included	Included	Included	Included	Included
AI QA and backtesting	Not included	Included	Included	Included	Included
Background agents	Not included	2	All	All, plus build your own	All, plus build your own
AI reports and anomaly detection	Not included	Not included	Included	Included	Included
Account intelligence (health scores, account timelines)	Not included	Not included	Not included	Included	Included
Reporting
Standard reports and CSAT	Included	Included	Included	Included	Included
Custom reports, NPS, SLA reports	Not included	Included	Included	Included	Included
Custom dashboards	Not included	Not included	Included	Included	Included
Warehouse export	Not included	Not included	Not included	Included	Included
Integrations
Slack, Stripe, Shopify, Zapier, API and webhooks	Included	Included	Included	Included	Included
HubSpot, Attio, Jira, Linear, GitHub	Not included	Included	Included	Included	Included
Salesforce, warehouse import, custom apps	Not included	Not included	Not included	Included	Included
Security and admin
SOC 2 Type II, GDPR, two-factor authentication	Included	Included	Included	Included	Included
Custom roles and audit log	Not included	Not included	Included	Included	Included
SSO / SAML	Not included	Not included	Not included	Included	Included
SCIM, data retention, sandbox	Not included	Not included	Not included	Not included	Included
Onboarding and support
Support	Email	Chat	Slack	Priority	Dedicated team with SLA
Onboarding call and free migration	Not included	Included	Included	Included	Included
Customer success manager and white-glove migration	Not included	Not included	Included	Included	Included
Dedicated AI engineer	Not included	Not included	Not included	Included	Included
Forward-deployed engineer, phased migration	Not included	Not included	Not included	Not included	Included

Frequently asked questions

Still deciding? Talk to a person on our team.

Book a demo

What is a credit?

One credit is one simple AI action, like triaging, summarizing or translating a conversation. More involved work, like investigating across tools or resolving a conversation end to end, uses more. Credits are pooled across your whole team. See how AI credits work →

How many credits will we need?

Plans include enough credits for most teams. A team handling about 1,000 conversations a month, with AI on all of them, fits comfortably inside Team. On a demo we size it from your own volume, and usage alerts let you know well before you reach your limit.

What happens if we use more credits than our plan includes?

On Starter and Team, AI pauses at your limit and you can top up in the app or move up a plan. On Pro and Growth, you choose: set a hard cap, or go over at a rate agreed when you sign up. Usage alerts let you know well before you get there.

What is a view-only seat?

View-only seats let teammates read conversations, follow customers and leave internal notes without answering tickets. Team, Pro, Growth and Enterprise include unlimited view-only seats. On Starter, everyone who logs in needs a seat.

Can we add seats?

Yes. Starter covers up to 3 seats. Team includes 5 and extra seats are $99 a month each. Pro includes 5 and Growth 10, with extra seats at $150 a month each.

Do we need an annual contract?

No. Starter, Team, Pro and Growth bill monthly, and you can switch to annual billing for 2 months free. Enterprise is billed annually.

Can we use Helply without AI?

Yes. Every plan is a complete help desk on its own, and AI only uses credits when it does something. Turn it on when you are ready.

How do Background agents use credits?

Background agents watch your customer accounts rather than individual conversations, so they use credits for each active customer account they follow and for each report or alert they send.

What never costs credits?

Your help desk with AI turned off, spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground.

We use Groove today. What happens to our price?

Your price is locked. We have new pricing, but we will never move your price. When you move to Helply, you get everything with unlimited users and no price increase.

Can Helply help us migrate?

Team includes free migration and an onboarding call. Pro and Growth add a customer success manager and white-glove migration. Enterprise adds a forward-deployed engineer and phased migration.

Is Helply secure?

Every plan includes SOC 2 Type II and GDPR. Growth adds SSO / SAML. Enterprise adds SCIM, data retention controls, a sandbox and a security review.

Start with a 14-day free trial.

Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.

AI credits pooled across your workspace. Book a demo →