No per-user fees.
Pay only for AI work.

Multiply your monthly conversations by about 7 for B2B support, or about 4 for B2C. A B2B team handling 1,000 conversations a month lands near 7,000 credits. The estimator above does this properly, including how much of your queue you want AI touching.

Yes, on every plan including the $49 one. Add your whole team, your engineers, your success managers, whoever needs to see a conversation. Nothing about your bill changes when you hire.

Because the plan is the helpdesk. Every plan includes a block of credits, and the price also covers the inbox, the knowledge base, the integrations, and the mailboxes, routing, security and admin features at that tier. Starter is the whole product for a small team. Pro and Scale exist for operations that need SSO, more mailboxes or audit logs, and those cost something to run whether or not the AI is busy.

Per-resolution pricing only charges when AI closes a ticket, which sounds fair until you notice it charges nothing for the AI that helps your team all day, and then sells that back as a separate per-agent add-on. Helply prices every kind of AI work in one currency. Drafting is cheap, deep investigation costs more, and it all draws from the same block you already bought.

The next block buys automatically at the same rate you are already paying, never a penalty rate, up to a spending cap you set yourself. You get a notice at 80%, at 95%, and at the cap. Turn auto top-up off and the AI simply pauses at the cap while your team keeps working. Nothing about the helpdesk stops.

Yes. Every account sets a monthly ceiling, and it defaults to your plan price, so nothing can surprise you unless you raise it yourself.

Unused credits carry into the next month and expire at the end of it. A quiet month funds a busy one. Annual plans pool credits across the whole year instead, which suits seasonal businesses.

Retries, actions that fail, drafts your team rejects before they reach a customer, spam and no-touch tickets, knowledge base indexing, and anything you do to set the AI up: writing skills, connecting tools, changing guidance. You pay for output, not for configuration.

A thread with a customer, however many messages it runs to and whichever channel it arrives on. Credits are counted per AI action rather than per conversation, so a long thread that AI touches once costs one action.

Move up at any time and pay the difference pro rata. Move down at your next renewal. Changing your credit block does not change your plan, and changing your plan does not change your credits.

Yes, and it works in favour of consumer teams. B2C conversations are mostly simple, so they run about 4 credits each against roughly 7 for B2B. Higher volume, lower cost per conversation.

Yes. Set a monthly allowance per team or per mailbox so one queue cannot spend the whole block.

The table is versioned and dated. If weights ever change, existing customers keep their current table until renewal and we tell you before it happens. We will not reprice work you have already built a workflow around.

Above 32,000 credits a month, which is roughly 4,500 B2B conversations or 9,000 B2C. Enterprise adds volume pricing, annual credit pooling, SCIM, custom data residency and a dedicated team.

14 days with 1,000 credits and no card. That is enough to put the AI on a real queue rather than a demo one.

Yes, at 15% off, with credits pooled across the year instead of monthly.