Pricing
No per-user fees.
Pay only for AI work.
Bring your whole team in. Every plan has unlimited users. You buy credits for the work your AI agents do, and nothing else.
Estimate
What will the AI cost us?
Two questions: how many conversations you handle, and how hard you want the AI working. Company size never comes into it.
Most queues, with a few (security reviews, escalations) still handled by hand.
5,456
Credits you'd use a month
AI works 800 of 1,000 conversations. The rest are handled without it.
A 7,000-credit block costs
Credits
What a credit buys
Credits are priced on complexity: how much context the AI has to gather and how many systems it touches, not on what the answer turns out to be.
Context is already in the thread. No tools, no search, no skill.
- Summarize this ticket
- Draft a reply
- Make it shorter and less formal
- What haven't we answered yet?
- Rewrite this in Spanish
One skill, one or two systems, a bounded search.
- Is this contact usually this frustrated?
- Have we seen this before?
- Why were they charged $412 this month?
- Is this our bug or their config?
- File this as a Linear issue
Several skills chained, multiple systems, cross-account scans, and a judgment call at the end.
- Account health before I reply
- How many other accounts have this?
- Do they qualify for a refund, and prepare it
- Should I worry about this account before renewal?
FAQ
Questions, answered
How credits work, what they cost, and what happens at the edges.
One credit is one simple AI action, like drafting a reply or summarizing a ticket. Work that takes more effort costs more: a lookup across one or two of your systems is 4 credits, and a full investigation that reads across everything and reaches a judgment is 12. The full table is on this page, and it does not change without notice.
Multiply your monthly conversations by about 7 for B2B support, or about 4 for B2C. A B2B team handling 1,000 conversations a month lands near 7,000 credits. The estimator above does this properly, including how much of your queue you want AI touching.
Yes, including at $49 a month. Add your whole team, your engineers, your success managers, whoever needs to see a conversation. Nothing about your bill changes when you hire.
Per-resolution pricing only charges when AI closes a ticket, which sounds fair until you notice it charges nothing for the AI that helps your team all day, and then sells that back as a separate per-agent add-on. Helply prices every kind of AI work in one currency. Drafting is cheap, deep investigation costs more, and it all draws from the same block you already bought.
The next block buys automatically at the same rate you are already paying, never a penalty rate, up to a spending cap you set yourself. You get a notice at 80%, at 95%, and at the cap. Turn auto top-up off and the AI simply pauses at the cap while your team keeps working. Nothing about the helpdesk stops.
Yes. Every account sets a monthly ceiling, and it defaults to your block price, so nothing can surprise you unless you raise it yourself.
Unused credits carry into the next month and expire at the end of it. A quiet month funds a busy one. Annual plans pool credits across the whole year instead, which suits seasonal businesses.
Retries, actions that fail, drafts your team rejects before they reach a customer, spam and no-touch tickets, knowledge base indexing, and anything you do to set the AI up: writing skills, connecting tools, changing guidance. You pay for output, not for configuration.
A thread with a customer, however many messages it runs to and whichever channel it arrives on. Credits are counted per AI action rather than per conversation, so a long thread that AI touches once costs one action.
Move up at any time and pay the difference pro rata. Move down at your next renewal.
Yes, and it works in favour of consumer teams. B2C conversations are mostly simple, so they run about 4 credits each against roughly 7 for B2B. Higher volume, lower cost per conversation.
Yes. Set a monthly allowance per team or per mailbox so one queue cannot spend the whole block.
The table is versioned and dated. If weights ever change, existing customers keep their current table until renewal and we tell you before it happens. We will not reprice work you have already built a workflow around.
That is roughly 4,500 B2B conversations or 9,000 B2C a month. Above it, talk to sales about volume pricing.
14 days with 1,000 credits and no card. That is enough to put the AI on a real queue rather than a demo one.
Yes, at 15% off, with credits pooled across the year instead of monthly.