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Insights Agent

See what your customers are trying to tell you.

Insights Agent continuously analyzes customer conversations to uncover trends, recurring problems, emerging themes, and changes your team should know about.

Trusted by 1,400+ companies globally

  • Kickbase
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Background agents › Insights Agent
EJS
This week’s insights3 new
Summarizing 3,912 conversations
Volume up 12% · billingDriven by the new invoice format. 61% resolved by AI.
CSAT dip · onboardingThree accounts stuck on SSO setup. Article update suggested.
AI resolution rate · 64%Up from 58% last week after two new Skills went live.

Why teams use Insights Agent

See patterns humans can’t

Analyze conversations across your entire support operation instead of relying on individual tickets and anecdotes.

Catch emerging issues early

Surface unusual increases in questions, complaints, topics, or problems before they become obvious.

Understand what’s changing

See how customer questions, pain points, and feedback evolve over time.

Turn support into intelligence

Give support, product, success, and leadership insights grounded in what customers are actually saying.

Insights › This week
EJS
Patterns foundThis week
Summarizing 3,912 conversations
Billing questions up 12%Driven by the new invoice format.
Mobile login issues cluster23 tickets, all on Android 14.
Insights › Emerging
EJS
Emerging issueLast 6 hours
CSV export failing9 tickets since 3 PM, all on the new export page.
Engineering notifiedPosted in #incidents with the ticket list.
Insights › Trends
EJS
What’s changingWeek over week
Volume3,912+8%
AI resolved64%+6 pts
CSAT94%+1 pt
Billing912
Login640
Export410
Other1950
Insights › Weekly report
EJS
Weekly reportSent to leadership
Top themeInvoice format confusion
Biggest riskExport bug affecting 9 accounts
Opportunity11 accounts asking for bulk export
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How Insights Agent works

  1. 01

    Watches conversations

    Continuously analyzes customer interactions across your support operation.

  2. 02

    Connects related signals

    Groups similar questions, problems, feedback, and themes across customers.

  3. 03

    Finds what matters

    Identifies meaningful trends, changes, anomalies, and emerging patterns.

  4. 04

    Surfaces the insight

    Delivers important findings to the right people or triggers configured workflows.

See what your customers are telling you.

Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.

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