Helply vs Chatbase:
Comparing AI support agents, pricing models, and features
Helply and Chatbase both use AI to automate support conversations. The difference is how each product is designed to operate in real support workflows, what capabilities are included by default, and how costs change as you add retraining, ticket sources, and higher volume.
About Chatbase
Chatbase is a platform-agnostic AI chatbot builder priced by message credits and plan tiers. It starts inexpensive, but core support capabilities like auto-retraining, ticket-based sources, and gap detection are locked behind higher plans.
wins:
You want a lightweight bot for FAQs or internal tools
Accuracy and escalation are not critical
Youāre comfortable managing training, updates, and tuning yourself
Youāre willing to upgrade plans as needs grow
Designed to fully resolve customer conversations, not just answer questions
65% resolved by AI in 90 days, or you pay nothing
Auto-updating knowledge, ticket-based training, and gap detection are built in
VIP onboarding and optimization included on every plan
Feature Comparison Table
Pricing Comparision Table
See Helply in action
Book a demo and see why teams choose Helply over Chatbase
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, orĀ you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.