Helply vs Chatbase

Chatbase is a DIY AI chatbot builder designed to answer questions from uploaded documents and websites. Helply is an AI support agent built specifically for customer support teams that need real actions, safe escalation, predictable costs, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.

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Feature Comparison Table

Feature

Helply

Chatbase

Built for support teams

Yes, purpose-built AI support agent

More general chatbot builder

Resolution guarantee

65% AI resolution in 90 days, or you pay nothing

Not positioned around an outcome guarantee

Escalations

Built-in escalation with a simple toggle. Defaults to email, or creates a help desk ticket when connected

Built using custom actions and wiring to tools like Zapier

Training limits

Unlimited training materials, no tracked caps

Training data size limits vary by plan

Multiple AI agents

Yes, multiple agents with separate knowledge, persona, guidance, and actions

Not a primary positioning point in docs we referenced

Help desk context

Designed to hand off with transcript, citations, and context

Depends on how you build your workflow

Setup time to "support-ready"

Built to reach a usable support setup fast (escalation is first-class)

Can be fast for basic bots, but support-ready workflows take more configuration

Pricing Comparision Table

Feature

Helply

Chatbase

Free plan

Yes (100 credits/mo)

Entry paid (2K messages)

$32/mo (Starter)

$40/mo (Hobby)

Mid-tier (12K messages)

$299/mo (Growth)

$150/mo (Standard)

High-volume (40K messages)

$799/mo (Scale)

$500/mo (Pro)

See Helply in action

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What customers are saying...

The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.

Razia Aliani

VP of Operations, Covidence

CUSTOMERS