Helply vs Intercom FIN
Intercom FIN is an AI resolution add-on built specifically for teams using Intercom. Helply is an AI support agent designed for teams that want predictable costs, real support actions, safe escalation, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.
~$0.05
Helply's cost per AI Answer (Starter plan)
$0.99
Intercom Fin's cost per resolution
20x
Price difference per AI interaction
Feature Comparison Table
Feature
Helply
Intercom
Core promise
Outcome-based AI support with a guarantee
Pay-per-resolution AI agent
Guarantee
65% AI resolution in 90 days or pay nothing
Marketed guarantees exist, but pricing is primarily per resolution
Existing helpdesk support
Yes
Yes
Handoff
Safe escalation designed for support ops
Configurable human handoff with safety defaults
Controls
Guardrails + optimization support
Usage limits, audience targeting, notifications
Pricing Comparision Table
Feature
Helply
Intercom
Platform starting price
$32/mo
$29/seat/mo (Essential)
1,000 AI resolutions/mo
$32/mo (included)
$990/mo + seat costs
5,000 AI resolutions/mo
$120/mo (Growth)
$4,950/mo + seat costs
AI Copilot (5 agents)
Included
+$175/mo
See Helply in action
Book a demo and see why teams choose Helply over Intercom
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, CovidenceCUSTOMERSTrusted by Support Teams
Trusted by Support Teams
That Demand Results
Frequently asked questions.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.