Create a Background Agent
Build an AI agent for any job.
Create a Background Agent that watches for the signals your business cares about, understands the context, and takes action automatically.
Trusted by 1,300 companies globally
Why build your own Background Agent
Watch for anything
Define the conversations, customer signals, events, or conditions your agent should monitor.
Teach it your business
Give your agent the Skills, Guidelines, Memory, and context it needs to understand what matters.
Connect your Tools
Give agents access to the systems and data they need to investigate and make decisions.
Decide what happens next
Configure the Actions your agent can take when it finds something important.
How it works
Define the job
Tell Helply what you want your agent to watch for and accomplish.
Give it context
Add Skills, Guidelines, Memory, and the Tools it needs.
Choose the Triggers
Define exactly when your Background Agent should start working.
Give it Actions
Decide what it can do when it finds something that matters.
Examples
A few of the Background Agents teams build in Helply.
QA Agent
Review conversations for quality, accuracy, and adherence to your Guidelines.
Bug Detection Agent
Find clusters of similar customer issues that could indicate a product bug.
Voice of Customer Agent
Continuously organize feedback, complaints, requests, and emerging themes.
SLA Agent
Watch important conversations and intervene before response or resolution targets are missed.
Follow-Up Agent
Find customer promises and next steps that still need to happen.
The complete system for human and AI customer service.
Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act.