Helply vs Intercom FIN logo

Helply vs Intercom FIN:
Comparing AI support agents, pricing models, and how costs scale

Helply and Intercom FIN both automate customer support with AI. The difference is how usage is billed, how costs scale as automation succeeds, and how much complexity you take on to get reliable outcomes.

About Intercom FIN

Intercom FIN is an AI support agent built to work inside Intercom. It includes a base monthly fee plus per-resolution pricing, with costs increasing directly as more conversations are resolved by AI.

About Intercom FIN
Where Intercom FIN makes sense
Already on Intercom
Already on Intercom

Your support runs entirely inside Intercom today

Deep Intercom commitment
Deep Intercom commitment

Your support, messaging, and workflows already live inside Intercom

Resolution-based pricing
Resolution-based pricing

You’re comfortable paying more as AI resolves more conversations

Where Helply wins:
Guaranteed AI resolution rate
Guaranteed AI resolution rate

65% resolved by AI in 90 days, or you pay nothing

Engineer-guided implementation
Engineer-guided implementation

VIP onboarding and optimization included

Help desk agnostic
Help desk agnostic

Works alongside your existing support stack

Feature Comparison Table

Feature
Helply
Intercom FIN
AI support agent
Core product
Add-on
Platform dependency
Works with existing help desks
Intercom only
Billing unit
Message credits
AI resolutions
Per-resolution fees
No
$0.99 per resolution
Included AI usage
Yes (by plan)
First 50 resolutions
AI resolution guarantee
65% in 90 days
None
Engineer-led onboarding
Included
Self-serve
Escalation to humans
Built-in with full context
Built-in
Actions and workflows
Included
Included

Pricing Comparision Table

Feature
Helply
Intercom FIN
Entry plan
$32
$49
Usage included
500 message credits
50 resolutions
Usage overage
$14 per 1,000 credits
$0.99 per resolution
Seat requirements
Plan-based
Intercom seats ($29+/seat)
VIP onboarding & optimization
Included
Not included

See Helply in action

Book a demo and see why teams choose Helply over Intercom FIN

Book a demo
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence

Frequently asked questions.

We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.

End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.

Build your AI support agent today