Connect customer requests to Shortcut stories.
Keep support and engineering aligned from the first customer report through the moment the work ships.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Shortcut
Connect customer requests to stories
Create or link Shortcut stories directly from the customer conversation that generated the work.
Show who's waiting
Associate affected customers with the same story so product and engineering can understand its real impact.
Give engineering better context
Bring the customer problem and relevant support information with the story.
Close the loop after release
Keep support connected to story progress so affected customers can hear when the work actually ships.
How to install
- 01
Connect Shortcut
Authorize your Shortcut workspace.
- 02
Configure your workflow
Choose where and how Helply should create or link stories.
- 03
Configure follow-up
Connect supported story status changes to your customer support workflow.
Can we link an existing story?
Yes.
Can multiple customers be associated with one story?
Yes.
Can Helply create stories?
Yes, for supported configurations.
Can story status changes return to support?
Supported status changes can be used to keep your team informed.
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Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
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Connect Shortcut to Helply.
Meet your customers where they are and give every team the full story.
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