Shortcut + Helply
Connect customer requests to Shortcut stories.
Keep support and engineering aligned from the first customer report through the moment the work ships.
Trusted by 1,300 companies globally
Why teams use it
Connect customer requests to stories
Create or link Shortcut stories directly from the customer conversation that generated the work.
Show who's waiting
Associate affected customers with the same story so product and engineering can understand its real impact.
Give engineering better context
Bring the customer problem and relevant support information with the story.
Close the loop after release
Keep support connected to story progress so affected customers can hear when the work actually ships.
Helply×How to install
Step 1
Connect Shortcut
Authorize your Shortcut workspace.
Step 2
Configure your workflow
Choose where and how Helply should create or link stories.
Step 3
Configure follow-up
Connect supported story status changes to your customer support workflow.
Frequently asked questions
Yes.
Yes.
Yes, for supported configurations.
Supported status changes can be used to keep your team informed.
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Connect Shortcut to Helply.
Meet your customers where they are and give every team the full story.