Outlook Mail + Helply
Turn Microsoft 365 email into AI-powered support.
Connect customer-facing Outlook mailboxes to Helply and manage them alongside every other support channel.
Trusted by 1,300 companies globally
Why teams use it
Bring shared Microsoft inboxes into Helply
Manage supported customer-facing Outlook mailboxes without making your support team live inside Microsoft 365.
Turn email into trackable support work
Give every customer request an owner, status, priority, history, and clear path to resolution.
Put AI agents on incoming requests
Let Helply agents understand, investigate, draft, and resolve supported email conversations as they arrive.
Keep your existing email operation
Customers continue emailing the addresses they already know while your team gets a modern support workspace behind them.
Helply×How to install
Step 1
Connect Microsoft 365
Choose Outlook Mail in Helply and authorize your account.
Step 2
Choose your mailbox
Select the supported customer-facing mailbox.
Step 3
Configure your support workflow
Set routing, assignment, automation, and AI behavior.
Frequently asked questions
Yes.
Supported Microsoft 365 mailboxes can be connected.
Yes.
Yes.
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Connect Outlook Mail to Helply.
Meet your customers where they are and give every team the full story.