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Turn Microsoft 365 email into AI-powered support.

Connect customer-facing Outlook mailboxes to Helply and manage them alongside every other support channel.

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Integrations › Outlook Mail
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Outlook MailConnected
Outlook MailHelply
Bring shared Microsoft inboxes into Helply
Turn email into trackable support work
Put AI agents on incoming requests
Keep your existing email operation

Available to every Helply agent and teammate

Why teams use Helply with Outlook Mail

01

Bring shared Microsoft inboxes into Helply

Manage supported customer-facing Outlook mailboxes without making your support team live inside Microsoft 365.

02

Turn email into trackable support work

Give every customer request an owner, status, priority, history, and clear path to resolution.

03

Put AI agents on incoming requests

Let Helply agents understand, investigate, draft, and resolve supported email conversations as they arrive.

04

Keep your existing email operation

Customers continue emailing the addresses they already know while your team gets a modern support workspace behind them.

How to install

  1. 01

    Connect Microsoft 365

    Choose Outlook Mail in Helply and authorize your account.

  2. 02

    Choose your mailbox

    Select the supported customer-facing mailbox.

  3. 03

    Configure your support workflow

    Set routing, assignment, automation, and AI behavior.

Frequently asked questions

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Can we keep our existing Outlook address?

Yes.

Can Helply manage shared mailboxes?

Supported Microsoft 365 mailboxes can be connected.

Can AI agents work on Outlook email?

Yes.

Will Outlook email appear with our other support channels?

Yes.

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Connect Outlook Mail to Helply.

Meet your customers where they are and give every team the full story.

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