Turn Gmail into a real customer support operation.
Connect customer-facing Gmail inboxes to Helply and add the workflows, context, reporting, and AI of a modern help desk.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Gmail
Keep the email address customers already know
Connect your existing customer-facing Gmail inboxes instead of forcing customers or your team to change how they communicate.
Turn Gmail into structured support
Add ownership, status, priority, routing, reporting, and workflows to conversations that would otherwise live in a shared inbox.
Give AI agents every incoming email
Helply agents can investigate customer questions, find relevant context, draft replies, and resolve supported requests.
Know who's behind the email
Connect messages to customer and account context so humans and AI have more than the email thread when deciding what to do.
How to install
- 01
Connect Google
Choose Gmail in Helply and authorize your account.
- 02
Choose your mailbox
Select the supported customer-facing inbox you want to manage.
- 03
Configure Helply
Set routing, ownership, automation, and AI behavior.
Do we need to change our support email address?
No. Customers can continue emailing the address they already know.
Can Helply work with shared Gmail inboxes?
Supported Gmail configurations can be connected to Helply.
Can AI agents draft Gmail replies?
Yes.
Can AI agents respond automatically?
Yes, when you've configured them to do so and the agent has sufficient context and confidence.
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Connect Gmail to Helply.
Meet your customers where they are and give every team the full story.
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