Groove is now Helply.
Gmail

Gmail + Helply

Turn Gmail into a real customer support operation.

Connect customer-facing Gmail inboxes to Helply and add the workflows, context, reporting, and AI of a modern help desk.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Keep the email address customers already know

Connect your existing customer-facing Gmail inboxes instead of forcing customers or your team to change how they communicate.

Turn Gmail into structured support

Add ownership, status, priority, routing, reporting, and workflows to conversations that would otherwise live in a shared inbox.

Give AI agents every incoming email

Helply agents can investigate customer questions, find relevant context, draft replies, and resolve supported requests.

Know who's behind the email

Connect messages to customer and account context so humans and AI have more than the email thread when deciding what to do.

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How to install

Step 1

Connect Google

Choose Gmail in Helply and authorize your account.

Step 2

Choose your mailbox

Select the supported customer-facing inbox you want to manage.

Step 3

Configure Helply

Set routing, ownership, automation, and AI behavior.

Frequently asked questions

No. Customers can continue emailing the address they already know.

Supported Gmail configurations can be connected to Helply.

Yes.

Yes, when you've configured them to do so and the agent has sufficient context and confidence.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Gmail to Helply.

Meet your customers where they are and give every team the full story.