Groove is now Helply.
Zoom

Zoom + Helply

Turn customer Zoom calls into support context.

Connect customer meeting context to Helply so your team doesn't lose what happened after the call ends.

Trusted by 1,300 companies globally

  • Kickbase
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  • Inner Circle
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  • Kami
  • Simplefocus
  • Unsplash
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  • Plato

Why teams use it

Connect customer meetings to their account

Keep relevant Zoom meeting context with the customer instead of leaving it separated from support history.

Use transcripts as support context

Give humans and AI agents useful information from previous conversations when handling a new request.

Understand what happened before the ticket

Help support see relevant discussions, decisions, and commitments from earlier customer meetings.

Find signals across calls and support

Combine meeting and ticket context to better understand recurring problems, risk, and customer needs.

HelplyHelply×Zoom

How to install

Step 1

Connect Zoom

Authorize your Zoom account.

Step 2

Configure meeting access

Choose the supported recording and transcript context Helply can use.

Step 3

Match meetings to customers

Associate customer meetings with the appropriate accounts.

Frequently asked questions

Yes, for supported recordings and transcripts.

Yes.

Supported meetings can be associated with the appropriate customer.

No. Zoom remains your meeting platform. Helply uses relevant meeting context for support.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Zoom to Helply.

Meet your customers where they are and give every team the full story.