01
Connect transcripts to customers
Keep useful customer-call context attached to the right account instead of leaving it buried inside your meeting recorder.
Fireflies.ai + Helply
Give support context from every customer call.
Bring Fireflies transcripts into Helply so agents know what was already discussed before answering the next ticket.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Fireflies.ai
Trusted by 1,400+ companies globally
Why teams use it
02
Give AI agents previous-call context
Let agents understand what was discussed before deciding how to answer a new support request.
03
Catch contradictions before replying
Help support see relevant previous statements or commitments that could change how an issue should be handled.
04
Turn calls into customer intelligence
Use conversation context alongside tickets to better understand recurring problems, risk, and opportunities.
How to install
- Step 1
Connect Fireflies.ai
Authorize your Fireflies account.
- Step 2
Configure transcript access
Choose the supported call information available to Helply.
- Step 3
Match calls to customers
Associate customer calls with the correct Helply accounts.
Frequently asked questions
Can Helply use Fireflies transcripts?
Yes.
Can AI agents reference previous calls?
Yes, when the transcript is available as context.
Can internal calls be excluded?
Supported configuration can limit which calls are used.
Can a call be reassigned to the correct customer?
Supported account matching can be corrected when needed.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
- GongConnect Gong so customer conversations don't disappear when the meeting ends.
- FathomConnect Fathom so customer calls become useful context for humans and AI agents.
- GrainConnect Grain recordings and transcripts to Helply so your team knows what happened before the customer opened a ticket.
- GranolaConnect Granola so what your team learns in meetings becomes context the next time that customer needs help.
- CirclebackConnect Circleback so meeting transcripts and customer conversations stay connected.
- ZoomConnect customer meeting context to Helply so your team doesn't lose what happened after the call ends.
Connect Fireflies.ai to Helply.
Meet your customers where they are and give every team the full story.Unlimited users. Pay only for AI work.