Groove is now Helply.
Fireflies.ai

Fireflies.ai + Helply

Give support context from every customer call.

Bring Fireflies transcripts into Helply so agents know what was already discussed before answering the next ticket.

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Why teams use it

Connect transcripts to customers

Keep useful customer-call context attached to the right account instead of leaving it buried inside your meeting recorder.

Give AI agents previous-call context

Let agents understand what was discussed before deciding how to answer a new support request.

Catch contradictions before replying

Help support see relevant previous statements or commitments that could change how an issue should be handled.

Turn calls into customer intelligence

Use conversation context alongside tickets to better understand recurring problems, risk, and opportunities.

HelplyHelply×Fireflies.ai

How to install

Step 1

Connect Fireflies.ai

Authorize your Fireflies account.

Step 2

Configure transcript access

Choose the supported call information available to Helply.

Step 3

Match calls to customers

Associate customer calls with the correct Helply accounts.

Frequently asked questions

Yes.

Yes, when the transcript is available as context.

Supported configuration can limit which calls are used.

Supported account matching can be corrected when needed.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Fireflies.ai to Helply.

Meet your customers where they are and give every team the full story.