Give support context from every customer call.
Bring Fireflies transcripts into Helply so agents know what was already discussed before answering the next ticket.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Fireflies.ai
Connect transcripts to customers
Keep useful customer-call context attached to the right account instead of leaving it buried inside your meeting recorder.
Give AI agents previous-call context
Let agents understand what was discussed before deciding how to answer a new support request.
Catch contradictions before replying
Help support see relevant previous statements or commitments that could change how an issue should be handled.
Turn calls into customer intelligence
Use conversation context alongside tickets to better understand recurring problems, risk, and opportunities.
How to install
- 01
Connect Fireflies.ai
Authorize your Fireflies account.
- 02
Configure transcript access
Choose the supported call information available to Helply.
- 03
Match calls to customers
Associate customer calls with the correct Helply accounts.
Can Helply use Fireflies transcripts?
Yes.
Can AI agents reference previous calls?
Yes, when the transcript is available as context.
Can internal calls be excluded?
Supported configuration can limit which calls are used.
Can a call be reassigned to the correct customer?
Supported account matching can be corrected when needed.
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Connect Fireflies.ai to Helply.
Meet your customers where they are and give every team the full story.
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