Groove is now Helply.
Gong

Gong + Helply

Bring what customers say on calls into support.

Connect Gong so customer conversations don't disappear when the meeting ends.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Give support the context of previous calls

Let your team understand what was discussed with the customer before responding to their next support request.

Catch promises and commitments

Surface relevant information from customer conversations so support doesn't accidentally contradict what another team said.

Find customer signals

Use call context to help identify risk, expansion opportunities, recurring problems, and other useful customer signals.

Keep calls in the customer story

Connect meeting context with tickets and other interactions instead of leaving it trapped in a separate system.

HelplyHelply×Gong

How to install

Step 1

Connect Gong

Authorize your Gong workspace.

Step 2

Choose available call context

Configure the supported call information Helply can access.

Step 3

Connect calls to customers

Associate supported conversations with the appropriate customer accounts.

Frequently asked questions

Supported transcript information can become customer context.

Yes.

Supported signals can be identified from available customer context.

Yes, where connected.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Gong to Helply.

Meet your customers where they are and give every team the full story.