01
Give support the context of previous calls
Let your team understand what was discussed with the customer before responding to their next support request.
Gong + Helply
Bring what customers say on calls into support.
Connect Gong so customer conversations don't disappear when the meeting ends.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Gong
Trusted by 1,400+ companies globally
Why teams use it
02
Catch promises and commitments
Surface relevant information from customer conversations so support doesn't accidentally contradict what another team said.
03
Find customer signals
Use call context to help identify risk, expansion opportunities, recurring problems, and other useful customer signals.
04
Keep calls in the customer story
Connect meeting context with tickets and other interactions instead of leaving it trapped in a separate system.
How to install
- Step 1
Connect Gong
Authorize your Gong workspace.
- Step 2
Choose available call context
Configure the supported call information Helply can access.
- Step 3
Connect calls to customers
Associate supported conversations with the appropriate customer accounts.
Frequently asked questions
Can Helply use Gong transcripts?
Supported transcript information can become customer context.
Can AI agents use call context?
Yes.
Can call conversations surface customer signals?
Supported signals can be identified from available customer context.
Do calls become part of the customer story?
Yes, where connected.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
- FathomConnect Fathom so customer calls become useful context for humans and AI agents.
- Fireflies.aiBring Fireflies transcripts into Helply so agents know what was already discussed before answering the next ticket.
- GrainConnect Grain recordings and transcripts to Helply so your team knows what happened before the customer opened a ticket.
- ZoomConnect customer meeting context to Helply so your team doesn't lose what happened after the call ends.
- GranolaConnect Granola so what your team learns in meetings becomes context the next time that customer needs help.
- AttentionBring Attention call context into Helply so support understands what customers were told before responding.
Connect Gong to Helply.
Meet your customers where they are and give every team the full story.Unlimited users. Pay only for AI work.