Bring what was said on the call into the next support conversation.
Connect Fathom so customer calls become useful context for humans and AI agents.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Fathom
Bring previous conversations into support
Give your team relevant customer-call context before they answer the next question.
Keep commitments visible
Help support understand what another teammate may have promised or discussed with the customer.
Give AI agents richer context
Use supported transcript information alongside tickets, customer data, and knowledge.
Turn follow-ups into action
Keep useful next steps from customer calls connected to the rest of your customer operation.
How to install
- 01
Connect Fathom
Authorize your Fathom account.
- 02
Configure call access
Choose the supported recording and transcript context Helply can use.
- 03
Match calls to customers
Associate customer calls with the correct accounts.
Can AI agents use Fathom transcripts?
Yes.
Can calls be matched to customers?
Supported participant information can be used to associate calls with accounts.
Can Helply use calls to improve support answers?
Yes.
Can follow-ups from calls become support work?
Supported call context can be used to drive Helply workflows.
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Connect Fathom to Helply.
Meet your customers where they are and give every team the full story.
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