Turn customer calls into support context.
Connect Grain recordings and transcripts to Helply so your team knows what happened before the customer opened a ticket.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Grain
Connect recordings to customer accounts
Keep important customer conversations associated with the account rather than isolated inside a recording library.
Give AI agents transcript context
Make relevant call content available alongside the customer's other support history.
Surface important customer moments
Use call context to help your team understand requests, concerns, commitments, and opportunities.
See conversations across channels
Bring calls and support tickets into a more complete view of the customer relationship.
How to install
- 01
Connect Grain
Authorize your Grain workspace.
- 02
Configure call access
Choose the supported recordings and transcripts available to Helply.
- 03
Match calls to customers
Associate conversations with the appropriate accounts.
Can Helply use Grain transcripts?
Yes, where available.
Can AI agents use call context?
Yes.
Can calls surface customer signals?
Yes.
Can we control which calls Helply uses?
Supported access controls determine what is available.
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Connect Grain to Helply.
Meet your customers where they are and give every team the full story.
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