Grain + Helply
Turn customer calls into support context.
Connect Grain recordings and transcripts to Helply so your team knows what happened before the customer opened a ticket.
Trusted by 1,300 companies globally
Why teams use it
Connect recordings to customer accounts
Keep important customer conversations associated with the account rather than isolated inside a recording library.
Give AI agents transcript context
Make relevant call content available alongside the customer's other support history.
Surface important customer moments
Use call context to help your team understand requests, concerns, commitments, and opportunities.
See conversations across channels
Bring calls and support tickets into a more complete view of the customer relationship.
Helply×How to install
Step 1
Connect Grain
Authorize your Grain workspace.
Step 2
Configure call access
Choose the supported recordings and transcripts available to Helply.
Step 3
Match calls to customers
Associate conversations with the appropriate accounts.
Frequently asked questions
Yes, where available.
Yes.
Yes.
Supported access controls determine what is available.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
Gong
Connect Gong so customer conversations don't disappear when the meeting ends.
Fathom
Connect Fathom so customer calls become useful context for humans and AI agents.
Fireflies.ai
Bring Fireflies transcripts into Helply so agents know what was already discussed before answ...
Granola
Connect Granola so what your team learns in meetings becomes context the next time that custo...
Circleback
Connect Circleback so meeting transcripts and customer conversations stay connected.
Zoom
Connect customer meeting context to Helply so your team doesn't lose what happened after the...
Connect Grain to Helply.
Meet your customers where they are and give every team the full story.