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The Helply blog

Zendesk vs. Outlook vs. Helply: Which Should Run Your B2B Support?Customer Support

Zendesk vs. Outlook vs. Helply: Which Should Run Your B2B Support?

12 Great Examples of Customer Onboarding (and the Support Plays Behind Them)Customer Support

12 Great Examples of Customer Onboarding (and the Support Plays Behind Them)

Swarming vs. Tiered Support: Which Model Fits Your Team in 2026?Customer Support

Swarming vs. Tiered Support: Which Model Fits Your Team in 2026?

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What Is Hypercare? A B2B SaaS Guide to Post-Launch SupportAI

What Is Hypercare? A B2B SaaS Guide to Post-Launch Support

Hypercare is time-boxed, high-touch support after a launch or migration. Learn the 5 phases, exit criteria, and staffing math for lean B2B SaaS teams.

15 Best AI Agents for Small B2B SaaS Support Teams (2026): Features, Pricing, Pros, ConsAI

15 Best AI Agents for Small B2B SaaS Support Teams (2026): Features, Pricing, Pros, Cons

Discover 15 best AI agents for your small business. Make informed decisions to boost efficiency and growth. Read the full guide now!

Codex 5.3 vs Opus 4.6: Which AI Model Should Power Your Support Agents?AI

Codex 5.3 vs Opus 4.6: Which AI Model Should Power Your Support Agents?

Opus 4.6 for autonomous agents, Codex 5.3 for code review. Compare AI coding benchmarks, token cost, and performance to pick the best model for your support stack in 2026.

Will AI Replace Human Customer Service in 2026 and Beyond?AI

Will AI Replace Human Customer Service in 2026 and Beyond?

Will AI replace human customer service? Discover why the future is hybrid, where AI wins, and why humans are still essential for trust and empathy.

How To Reduce Support Costs In 2026: What The Top 5% Are Doing DifferentlyAI

How To Reduce Support Costs In 2026: What The Top 5% Are Doing Differently

Learn How the Top 5% of Companies Cut Support Costs With Service Redesign, Outcome-Based Pricing, and Agentic AI. Skip the Pilot Trap.

Customer Lifetime Value (CLV): Formula & How to Increase ItAI

Customer Lifetime Value (CLV): Formula & How to Increase It

Learn to calculate e-commerce Customer Lifetime Value (CLV). Master the LTV:CAC ratio, and apply cohort analysis with 5 key levers to boost profitability.

What Is Robotic Process AutomationAI

What Is Robotic Process Automation

RPA automates back-office tasks, while AI agents resolve customer issues. Learn which strategy actually reduces your support ticket volume.

AI Customer Service for Ecommerce: What Works vs. What FlopsAI

AI Customer Service for Ecommerce: What Works vs. What Flops

Should you trust AI Customer Service for Ecommerce with your customers? Learn what delivers better support service and what creates more tickets instead.

Traditional Customer Support vs Digital ApproachesAI

Traditional Customer Support vs Digital Approaches

Traditional scaling is broken. Explore how action-based AI support agents can cut costs. Helply guarantees a minimum 65% AI resolution rate within 90 days.

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