Blog
AI
How to Scale Customer Support Without Hiring: The Ultimate Guide for Small Businesses
Discover how to scale your customer support without hiring. Explore practical strategies and tools to enhance efficiency and keep customers satisfied.
BO
Bildad Oyugi
Content Strategist, OptimizeCX
11 min read |
Best PracticesAI
The Truth About AI Customer Support: What Actually Works in 2025
Most AI support tools promise automation, but few deliver. We break down what actually works in 2025—benchmarks, why most bots fail, and how Helply stacks up against Zendesk, Intercom, and Ada. If you’re exploring AI for support, start here.
5 min read
AI
The Compounding Power of AI in Customer Support
When it comes to adopting AI-driven support, the benefits aren’t always immediate—but they are exponential.
3 min read
AIFeatures + Integrations
Knowledge Bridge: The Key to Self-Improving Customer Support
Introducing Knowledge Bridge: The Key to Smarter, Self-Improving Customer Support When we built Helply’s AI CX Agent, we thought we had all our b...
6 min read