AI That Gets Smarter Because Your Docs Get Better
Most AI degrades over time as your business evolves. Gap Finder identifies questions your documentation does not answer and surfaces them so you can fill the gaps. Accuracy improves because documentation improves.
Scans recent tickets from your connected help desk and compares them against your training materials.
Identifies questions where human agents answered but AI could not. These are missed resolution opportunities.
As gaps are filled, documentation improves, AI has more knowledge, and more tickets get resolved automatically.
Turn messy tickets into actionable insights
Gap Finder reads real support tickets and flags missing, outdated, or unclear help articles that need fixing. No guesswork required.
- Maps real issues to missing content
- Surfaces article gaps automatically
- Prioritizes fixes by ticket volume
- Runs continuously without manual input
Fill the gaps before customers feel them
When Gap Finder finds missing or outdated information, it suggests content to fill the gaps based on real conversations, ready to publish with a click.
- Instant content recommendations
- Suggests updates for accuracy
- Auto-generates help articles
- Bonds AI and human support together
Keep your help center accurate and up-to-date
No more outdated FAQs. Gap Finder keeps your knowledge base synced and accurate without relying on manual audits.
- Live sync with your help desk
- No manual uploading needed
- Smart sync filters to review changes
- Always aligned with real customer needs
Your AI gets smarter as your knowledge grows
As Gap Finder updates your help docs, your AI agent learns automatically, improving response quality and deflection rates over time.
- Improves ticket resolution rates
- Keeps AI conversations fresh
- Reduces agent intervention
- Strengthens trust with customers
Pinpoint exactly where your help docs fail short based on real support conversations.
Auto-generates help article drafts ready for quick edits and publishing.
Get a real-time quality score of your knowledge base to track improvements.
Connects directly with Zendesk, Freshdesk, Groove, and Help Scout.
Groups related gaps into themes so you can fix multiple issues at once.
Activate Gap Finder with simple onboarding—no technical resources required.
Limit who can review, edit, and approve suggested knowledge updates.
See a full history of suggested updates, approvals, and changes for compliance and oversight.
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.