Knowledge that keeps your AI sharp and your support scalable
Knowledge Bridge finds gaps between your support tickets and your help docs, automatically filling in missing answers to boost ticket deflection and keep your AI agent learning every day.
Knowledge Bridge compares past tickets, macros, and knowledge base content to find what your AI is missing.
Auto-sync keeps your documentation fresh without manual effort.
Better content leads to faster, more accurate support with fewer escalations.
Turn messy tickets into actionable insights
Knowledge Bridge reads real support tickets and flags missing, outdated, or unclear help articles that need fixing. No guesswork required.
- Maps real issues to missing content
- Surfaces article gaps automatically
- Prioritizes fixes by ticket volume
- Runs continuously without manual input
Fill the gaps before customers feel them
When Knowledge Bridge finds a gap, it suggests content to fill the gaps based on real conversations, ready to publish with a click.
- Instant content recommendations
- Suggests updates for accuracy
- Auto-generates help articles
- Boosts AI and human support together
Keep your help center current every day
No more outdated FAQs. Knowledge Bridge keeps your knowledge base synced and accurate without relying on manual audits.
- Live sync with your help desk
- No manual uploading needed
- Smart sync filters to review changes
- Always aligned with real customer needs
Your AI gets smarter as your knowledge grows
As Knowledge Bridge updates your help docs, your AI agent learns automatically, improving response quality and deflection rates over time.
- Improves ticket resolution rates
- Keeps AI conversations fresh
- Reduces agent intervention
- Strengthens trust with customers
Pinpoint exactly where your help docs fall short based on real support conversations.
Get a real-time quality score of your knowledge base to track improvements.
Groups related gaps into themes so you can fix multiple issues at once.
Auto-generate help article drafts ready for quick edits and publishing.
Connects directly with Zendesk, Freshdesk, Groove, and Help Scout.
Activate Knowledge Bridge with simple onboarding—no technical resources required.
Limit who can review, edit, and approve suggested knowledge updates.
See a full history of suggested updates, approvals, and changes for compliance and oversight.