Helply’s Knowledge Base Concierge

Struggling to keep your knowledge base up-to-date?

Let us handle it. We specialize in making your knowledge base smarter, faster, and 10x more efficient—so your customers always have the answers they need.

To celebrate our launch, we’re offering a free service to our first 100 companies.

How It Works

Here’s our simple 5-step process for creating, optimizing and maintaining your knowledge base.

Hey everyone—

I’m Alex, CEO & Founder of Helply and Groove.

Keeping your knowledge base up to date doesn’t have to be a hassle. That’s why we created Helply’s Knowledge Base Concierge—so you can focus on growing your business and serving your customers.

Here’s how it works:

Step 1: Import Your Data

You’ll import up to a year’s worth of support ticket data—this is typically the right amount.

Step 2: We Analyze the Data

We’ll analyze the data to find the common Q&A, then compare those questions against your existing knowledge base.

Step 3: Identify the Gaps

We’ll identify gaps and provide a list of help articles you should write to optimize your knowledge base.

Step 4: Fill the Gaps

At this point, you can either:

Write the new help articles yourself, or
Hire one of our specialists to create clear, accurate content for your knowledge base.

Step 5: Evaluate and Improve

Once the new content is added, we’ll re-run the evaluation and show the positive percentage change in your knowledge base coverage.

That’s it! You’ll have an optimized, up-to-date knowledge base without the hassle of constant updates. And if you need to add more content later, we’re here to help.

Let us handle the heavy lifting so you can focus on the big picture. Ready to get started? It all begins with a quick survey.

CEO & Founder, Helply and Groove

What We Offer

Reduced Support Costs and Improved Customer Satisfaction

An updated knowledge base reduces the number of inquiries that reach your support team, saving you time and money. Quick access to accurate information leads to happier customers and higher satisfaction scores.

Proven Expertise

We've helped top SaaS companies like DataDog and AppSumo enhance their self-service content, resulting in reduced support loads and higher customer satisfaction. With Helply, you can be confident that your knowledge base is in expert hands.

Comprehensive Knowledge Base Management

Our team provides end-to-end solutions for your knowledge base, including content creation, auditing, updates, and implementing best practices. We ensure your knowledge base is not only up-to-date but also user-friendly and effective.

Tailored Solutions for Every Business

Whether you need a complete overhaul of your knowledge base or just regular updates, our services are customized to fit your specific needs. We understand that every business is unique, and we tailor our approach accordingly.

“Helply transformed our knowledge base, making it 10x more efficient for our customers. Our support loads have decreased significantly, and customer satisfaction is at an all-time high.”

Olivier Pomel, CEO & Co-Founder, DataDog

Special Offer
Limited Time Offer: Free Service for 100 Companies

To celebrate our launch, we’re offering a free service to our first 100 companies. This is your chance to experience the Helply difference at no cost. Don’t miss out on this opportunity to enhance your self-service content and improve your customer support.