9 Best Intercom Fin Alternatives for Support Teams in 2026

Key Takeaways

• Fin charges $0.99 for each outcome, and never more than one per conversation. A customer who leaves without asking for more help counts as a resolution.
• Fin's website listed a 76% average resolution rate in October 2026. At that rate, Intercom would bill about 760 outcomes on 1,000 conversations, or $752.40 a month.
• Helply, Zendesk and Help Scout replace Intercom with a help desk that has AI agents built in. Zendesk and Help Scout charge per agent or user, while Helply bills credits for AI work, with unlimited users on every plan.
• If you keep Intercom's inbox, My AskAI or eesel AI can replace Fin inside it. Both bill every ticket they handle, resolved or not.
• Lorikeet, Decagon, Sierra and Ada add an agent to your current help desk. Lorikeet publishes prices from $2,100 a month, billed annually, and the other three quote through sales.

Fin answered more customers this month, and your dashboard shows it. Then finance forwards the Intercom invoice and asks why the AI line went up again.

Fin bills $0.99 per outcome, and every resolution counts as one. That includes an assumed resolution, when the customer leaves without asking for more help.

Your AI line grows each month Fin resolves more. At Fin's reported 76% average resolution rate, you'd pay for about 760 outcomes on 1,000 conversations a month, or $752.40.

Intercom bills Copilot on a second meter, at $35 per rep a month ($29 annual). Only teammates on full seats can reply to customers. Any replacement still has to look up an order or a payment and act on it, as Fin does through Procedures.

You have three ways out of that bill, and each Intercom Fin alternative fits one of them. Move to a help desk that runs its own AI agents, or keep Intercom and run a different agent inside it. You can also keep your current help desk and add an agent platform on top.

Intercom Fin Alternatives Compared: AI Pricing and Fit

Fin AI alternatives bill AI work in different units: resolutions, handled tickets, credits, conversations or completed tasks. Fin bills per outcome. Prices are US list prices from October 2026, monthly first and annual in parentheses.

Intercom Alternatives That Replace the Whole Platform

With an Intercom alternative that replaces the whole platform, you swap the inbox, chat widget and help center along with Fin. Helply, Zendesk, Freshdesk and Help Scout each pair a help desk with AI agents. Helply bills that AI in credits, Zendesk and Help Scout per resolution, and Freshdesk per session.

Intercom Alternatives Compared: User Price, AI Price and Billing Unit

Intercom, Zendesk, Freshdesk and Help Scout charge per seat, agent or user, so the bill grows with the team. Intercom, Zendesk and Freshdesk add a per-agent price for their copilots too. Helply bills credits only for the AI agents' work, and every plan has unlimited users.

To move one queue at a time, start with the Helply vs. Intercom comparison.

Why Do Teams Look for an Intercom Fin Alternative?

Teams look for an Intercom Fin alternative when the outcome fee keeps rising and every rep who replies needs a full seat.

• A fee on each outcome. Each resolution costs $0.99, assumed ones included, so your outcome bill doubles when resolutions double.
• Two AI meters. Intercom charges for Fin by the outcome and for Copilot by the rep.
• A full seat for everyone who replies. Advanced includes 20 lite seats and Expert 50, but only full-seat users can send messages.
• A minimum on other help desks. On Zendesk, Salesforce, HubSpot or Freshdesk, Fin carries a 50-outcome monthly minimum.

If the seats weigh on you as much as the outcome fee, start with the help desk route. If only the AI fee does, an agent inside Intercom may be enough.

How Much Does Intercom Fin Cost in 2026?

Intercom Fin costs $0.99 per outcome, plus Intercom seats at $39 to $139 a month each ($29 to $132 annual). Copilot for reps adds $35 per agent a month ($29 annual). These are Intercom's list prices for October 2026.

For channel fees, Proactive Support Plus and the Early Stage program, see Intercom pricing, line by line.

• Fin AI Agent: $0.99 per outcome over chat and email, at most one per conversation. Resolutions, procedure handoffs, disqualifications and self-serve routing each count, and a sales qualification costs $9.99.
• Events Intercom doesn't bill: a customer asking for a person, escalations, failed procedures, spam and unanswered clarifying questions. If a resolved conversation reopens, Intercom refunds the outcome.
• Intercom seats: Essential $39, Advanced $99 and Expert $139 per seat a month ($29, $85 and $132 on annual billing). New customers pay $29 a month for Essential ($19 annual), and the discount lasts as long as they stay subscribed.
• Copilot for reps: $35 per agent a month ($29 annual) for unlimited use on full seats. Every full-seat agent also gets 10 free Copilot conversations a month.
• Pro add-on: From $100 a month. It adds tools to analyze Fin's performance and monitor quality, plus Operator, an agent for customer operations.
• Fin on another help desk: $0.99 per outcome on Zendesk, Salesforce, HubSpot or Freshdesk. Fin adds no seat fees there, and its help center lists a $49 monthly base plan that includes 50 outcomes.

Take five reps on Intercom Advanced with 1,000 conversations a month. If Fin resolves half, 500 outcomes cost $495, and five seats bring the total to $990 a month ($920 annual). Copilot for all five adds $175 ($145 annual).

At Fin's published 76% average resolution rate, the outcome line on that queue rises to about $752.40.

Intercom lets you set a monthly outcome limit. Once Fin reaches it, Fin switches off for new and existing conversations until the next billing period.

Replace Intercom and Fin: 3 Help Desks With AI Agents Built In

You move your conversations, help articles and channels to Helply, Zendesk or Help Scout, and that help desk's AI agents answer customers there.

1. Helply: Best for Unlimited Users and One Credit Bill for AI Agents

Helply is an AI-native customer support platform serving B2B software companies and B2C, ecommerce and marketplace businesses.

It replaces Intercom's inbox, chat widget and knowledge base with its own, so AI agents and your team share one workspace.

Every plan has unlimited users, and AI work for customers and reps comes out of one monthly credit block.

On Intercom, the AI that talks to customers and the AI that helps your reps sit on two meters. Helply bills both kinds of work from one credit block, and a drafted reply costs 1 credit.

The Support Agent replies to customers on each of your channels. It can look up an order or a payment through the tools you connect, take a supported action and close the request. If it isn't confident about a request, it hands the conversation and its investigation to your team.

Key features

• Lookups and actions in the tools you connect. Connect a tool such as Stripe, and the Support Agent can look up a payment or run an approved billing operation. You choose which actions it can take, within what each integration supports.
• A rep assistant with no per-rep fee. The Assist Agent drafts replies from the thread, what Helply knows about the customer, and your Guidelines. Your reps can direct it to update records, create issues or trigger workflows, within the permissions you set.
• A branded chat widget for your site or product. You install Helply Chat as a snippet and match it to your brand. It can pass supported customer details into each conversation, and it escalates to your team without making the customer repeat themselves.
• A full help desk on nine channels. Helply gives you a shared inbox, knowledge base, analytics, customer records and workflows in place of Intercom's. Email, live chat, WhatsApp, SMS, phone, Telegram, Discord, Slack and Microsoft Teams conversations all land in that inbox, with each customer's history.
• Background Agents that act on what they find. Background Agents flag churn risk, upgrade intent, feature requests and knowledge gaps in your conversations. They can alert a teammate, update a system or trigger a workflow.
• Rules for when the AI hands off. You set escalation rules for when an agent keeps working and when a person takes over. Helply routes each escalation by issue, customer, account or urgency, with the investigation attached.

Pricing

Helply's monthly credit blocks start with 500 credits at $49 ($42 annual) and top out at 32,000 credits for $1,549 ($1,317 annual). Choose annual billing to save 15% and pool your credits across the year. Every block includes unlimited users and all three agent types.

Drafting a reply or summarizing a thread uses 1 credit. Checking one or two connected systems uses 4, and a full investigation that ends in a judgment call uses 12. Helply suggests planning on about 4 credits per B2C conversation and about 7 per B2B conversation.

Size your credit block on the pricing page

Pros

• You pay for all three agent types from one credit block, so you track one AI meter.
• With unlimited users, new hires and teammates from product, engineering and success can join the inbox at no per-user cost.
• Your bill can't go past the spend cap, which starts at your block's price. Turn auto top-up off, and the AI pauses at that cap while your reps keep working.
• Helply never charges credits for retries, failed actions, spam or drafts your team rejects.

Cons

• Helply offers a 14-day trial but no free plan, and the first paid block is $49 a month ($42 annual).
• Helply replaces Intercom as your help desk, so switching takes a migration. You can bring supported conversations, knowledge and customer records across, then complete the channel cutover when you're ready.
• Teams that run product tours and in-app campaigns from Intercom would keep a separate tool for that work.

Who is Helply Best for?

Teams leaving Intercom for one AI-native support platform, with unlimited users and credit pricing for AI work.

2. Zendesk: Best for Larger Teams With an Admin to Build AI Procedures

Zendesk sells a ticket-centric help desk per agent seat, with AI agents for customers and a Copilot add-on for reps. Zendesk says its AI agents "understand intent, ask clarifying questions, and take action across systems."

In March 2026, Zendesk completed its acquisition of Forethought. Zendesk now sells Forethought's AI agents for Zendesk and for other help desks.

Key features

• AI agents that act. Procedures can call your CRM, run API calls and finish multi-step requests across channels.
• Copilot for reps. Suggested replies and auto assist come with the Copilot add-on on Suite Professional and higher.
• Included resolutions. Each plan bundles a monthly allowance of automated resolutions per agent.

Pricing

Zendesk charges $69 per agent a month for Suite Team ($55 annual) and $149 for Suite Professional ($115 annual). Suite Team includes 5 automated resolutions per agent a month and Suite Professional 10. Extra resolutions cost $2.00 each on pay-as-you-go, or $1.50 if prepaid.

Copilot adds $50 per agent a month, billed yearly. Zendesk's help center also describes a newer dollar allowance that you spend on resolutions. The default allowance is $2 a month for each agent seat on Suite Team, $5 on Suite Professional and $10 on Enterprise.

Pros

• One vendor sells the help desk, the AI agents and the Copilot add-on.
• The 14-day trial includes Suite Professional features and Copilot, with no card required.

Cons

• You pay for agent seats, for automated resolutions beyond the allowance and for Copilot on each rep who wants suggested replies.
• Suggested replies and auto assist need Copilot, and Copilot needs Suite Professional, priced at $149 per agent a month ($115 annual).

Best for

Larger support teams with an admin who can build procedures and a budget for seats, resolutions and Copilot.

Helply or Zendesk: What Do You Pay For?

Both replace Intercom with a help desk whose AI agents take actions in your systems. Zendesk bills agent seats, automated resolutions above the allowance and Copilot. Helply puts customer, rep and background AI work on one credit block and charges nothing per user.

Read the full Helply vs. Zendesk comparison

3. Help Scout: Best for Small Teams That Answer From Docs

Help Scout sells a shared inbox and help center on per-user plans. Its AI agent, Scout, answers customers from your knowledge sources in the Beacon chat widget and in email. It hands sensitive or complex account issues to your team.

Help Scout now sells its AI as the Envoy add-on at $0.75 per resolution, and Scout is the agent built into Envoy. Its agent page lists payment and CRM connections as "Coming Soon," so Scout can't pull payment or CRM data into an answer yet.

Key features

• Scout, the AI agent. You can switch Scout on in Beacon and in the email inbox, and it routes complex conversations to a person.
• AI writing help for reps. AI Assist comes with every paid plan, and AI Drafts and AI Summarize come with Plus and Pro.
• A free plan. Up to 5 users get one inbox and one Docs site, with 100 contacts a month and no AI features.

Pricing

Help Scout charges per user: Standard is $30 a month ($25 annual), Plus $54 ($45) and Pro $90 ($75). Pro requires at least 10 users.

Help Scout counts a resolution when Scout settles a conversation without help from a human. New accounts get three months of free resolutions.

Pros

• Help Scout bills only for resolved conversations. Greetings, follow-ups without a full answer and requests for more help cost nothing.
• Help Scout lets you cap AI spending each month.

Cons

• You pay per user for the inbox and per resolution for the AI, the same two-part shape as Intercom with Fin.
• Until Scout connects to payment and CRM data, order and account questions stay with your team.

Best for

Small teams whose customers ask questions the docs can answer, and who want a simple per-user inbox.

Helply or Help Scout: Which Handles Account Questions?

To answer account questions, an agent needs billing or CRM data, and Scout can't reach either yet. Helply's Support Agent can check orders, payments and accounts in the tools you connect, then take a supported action. Scout costs $0.75 per resolved conversation on top of per-user plans, while every Helply plan has unlimited users.

See how Helply compares with Help Scout

Keep Intercom, Replace Fin: 2 AI Agents That Run Inside Intercom

My AskAI and eesel AI connect to your Intercom workspace and answer customers in place of Fin. Your team keeps the Intercom inbox, and you keep paying Intercom for every seat.

4. My AskAI: Best for a Monthly Ticket Plan Inside Intercom

My AskAI runs as the AI agent inside Intercom, and its setup guide asks you to turn Fin off first. It also connects to Zendesk, Freshdesk, Freshchat, Gorgias and HubSpot.

My AskAI bills each ticket its AI handles, resolved or not. In chat, each AI reply counts as half a ticket, so a long thread can use more than one.

Key features

• A drop-in agent for Intercom. Conversations stay in your Intercom inbox, and your team keeps working there.
• Tasks that take actions. Tasks can run refunds, address changes and other steps through API calls, at $0.02 per reply that's part of a task.
• A handoff button. A "Talk to a person" button passes the chat to your team with a summary, on the Intercom chat widget only.

Pricing

My AskAI Pro costs $199 a month ($130 annual) for 1,000 tickets, and Scale costs $499 ($333 annual) for 2,000. Extra tickets cost about $0.12 on Pro and $0.10 on Scale, and you can't switch overage off.

My AskAI's 30-day free trial needs no card.

Pros

• You skip a help desk migration, since the agent works inside Intercom.
• Each plan includes a monthly ticket allowance, so you can forecast the base cost before overage.

Cons

• Once you pass your ticket allowance, overage billing starts, and you can't turn it off.
• Intercom seats stay on your bill, and every teammate who replies to customers still needs a full seat.

Best for

Teams happy with Intercom's inbox and seat count who want a monthly AI plan in place of Fin.

Helply or My AskAI: Keep Intercom, or Replace It?

My AskAI swaps the AI agent, drafts replies for reps and leaves your Intercom seats and inbox where they are. Helply replaces the help desk too, with unlimited users and one credit block for AI work. Choose My AskAI if your Intercom seat count already suits you, and Helply if the seats cost you as much as Fin.

Price both options in the Helply vs. Intercom comparison

5. eesel AI: Best for One AI Agent Across Several Help Desks

eesel AI joins Intercom as its own AI agent, separate from Fin. In Intercom, it reads conversations, drafts and sends replies, adds internal notes, updates fields and routes conversations to teammates.

The same agent connects to Zendesk, Freshdesk, HubSpot, Gorgias, Help Scout, Front and Salesforce Service Cloud, among others. A team with two help desks can run one agent across both.

Key features

• Actions with approval settings. Each action can run on its own, ask first or stay off. Shopify actions include refunds, cancellations and address changes.
• Calls to your own systems. The agent can make GET, POST, PATCH and DELETE requests to any REST API.
• Credits per conversation. Most tickets and chats use 1 credit however long they run, and spam costs nothing. A ticket that needs heavy research can use more.

Pricing

eesel AI sells Teammate credits in blocks, from 500 at $299 a month to 5,000 at $1,749. Each extra credit costs $0.80, and eesel AI gives two months free on annual billing if you ask.

A 7-day free trial includes 100 credits.

Pros

• One agent can serve Intercom and another help desk, with the same knowledge and actions.
• Per-action approvals let you start with "ask first" and loosen control once you trust the results.

Cons

• eesel AI lists its SOC 2 Type II audit as underway.
• Unused credits don't roll over, and Intercom seats remain on top.

Best for: Teams that run Intercom beside another help desk and want one AI agent with per-action approvals.

Helply or eesel AI: An Agent on Top, or a Help Desk With Agents Inside?

eesel AI sits on top of Intercom and your other help desks, so you keep paying for seats on each. Helply replaces Intercom, Zendesk or Help Scout with one help desk where agents and people share customer records. On eesel AI, most tickets and chats cost 1 credit, and unused credits don't carry into the next month.

See what moves across in an Intercom migration to Helply

Keep Your Help Desk: 4 AI Agent Platforms to Use Instead of Fin

Lorikeet, Decagon, Sierra and Ada can replace Fin while you keep your help desk or contact center. Fin also runs on Zendesk, Salesforce, HubSpot and Freshdesk at the same $0.99 per outcome, with a minimum of 50 outcomes a month. Each agent platform takes actions through your own systems, and only Lorikeet publishes its prices.

6. Lorikeet: Best for Regulated Teams That Need Audited Actions

Lorikeet is an AI agent platform that works inside Zendesk, Intercom, Salesforce and HubSpot and resolves issues through your own APIs. It sells to financial services, healthcare and insurance teams.

Lorikeet tracks every customer interaction, model choice and action, and keeps them auditable. Sensitive steps run as code the agent can invoke but never alter.

Key features

• Actions in core systems. The agent can file disputes, process payments and verify identity.
• Compliance paperwork. Lorikeet lists SOC 2 Type II, ISO 27001:2022 and HIPAA, and signs Business Associate Agreements for healthcare customers.
• Voice and text. The agent resolves chat, email, SMS and voice conversations, and voice costs more per resolution.

Pricing

Lorikeet's Start plan costs $2,100 a month and Scale $5,100 a month, both billed annually. On top, each chat, email or SMS resolution costs $0.99 on Start or $0.90 on Scale, and each voice resolution $1.50 or $1.20. Escalations and unresolved tickets cost nothing.

Pros

• You pay for resolved tickets, and handoffs to a person cost nothing.
• Every plan includes forward-deployed support to set it up and test it on your real tickets.
• The Start plan comes with a 30-day free trial.

Cons

• The plan fee starts at $2,100 a month on an annual plan, before the first resolution.
• On Start, a chat resolution costs $0.99, the same rate as a Fin outcome.

Best for

Financial services, healthcare and insurance teams that need audited actions and can commit to an annual plan.

Helply or Lorikeet: Which Fits a Regulated Queue?

Lorikeet adds an agent with an audit trail to the help desk you keep, for an annual plan fee plus per-resolution rates. It signs BAAs and lists SOC 2 Type II, ISO 27001:2022 and HIPAA. Helply swaps in its own help desk, bills AI work in credits and shares its SOC 2 Type II report under NDA.

Learn how to set escalation rules in Helply

7. Decagon: Best for Enterprises That Want to Choose Their Billing Unit

Decagon's AI agent platform runs on top of your existing help desk and carries out actions through APIs. It syncs tickets and customer data with Salesforce, Intercom and Zendesk, and works across chat, voice, email and SMS.

You write Agent Operating Procedures (AOPs) for the agent the same way you'd train people with standard operating procedures (SOPs).

Key features

• Procedures your team writes. AOPs describe each workflow step by step, and the agent follows them.
• Voice in the same platform. Chat, email, voice and SMS run through one agent, with voice through Amazon Connect or RingCentral.
• Handoffs inside your help desk. Email conversations and escalations run through Zendesk or Intercom.

Pricing

Decagon's sales team quotes each contract, and its site lists no prices. You pay per conversation or per resolution, and Decagon says most customers pick per-conversation pricing.

Decagon offers no self-serve plan or free trial.

Pros

• You can choose between a rate per conversation and a higher rate per resolution with no charge for escalations.
• A team on Intercom can keep its inbox, since Decagon handles email and handoffs through Intercom..

Cons

• Decagon aims its product at organizations with 500 or more employees, and every price comes from its sales team.
• You keep paying your help desk vendor for seats.

Best for

Enterprises with heavy chat, voice and email volume that want one agent on top of the help desk they run.

Helply or Decagon: Does Your Team Need a Custom Contract?

Decagon aims at organizations with 500 or more employees, sells custom contracts and works on top of the help desk you keep. Helply publishes credit blocks from $49 ($42 annual) to $1,549 ($1,317 annual) a month, with Enterprise pricing above 32,000 credits. Agents on either platform act through your systems and hand off to people.

See how the Support Agent investigates, acts and hands off

8. Sierra: Best for Large Brands Paying per Completed Task on Voice and Chat

Sierra builds customer-facing agents for chat, voice, email, SMS and WhatsApp. Its Live Assist copilot suggests ready-to-send responses to your human reps.

Sierra hands off to your existing contact center and CRM. Its customer stories show Salesforce and Gladly, and its partners include Genesys, Five9, Amazon Connect and Twilio.

Key features

• One agent across channels. You build the agent once and deploy it to every channel Sierra supports.
• Handoffs with a summary. At Sonos, the agent creates a case in Salesforce and escalates to a rep with a summary.
• Help for human reps. Live Assist suggests responses your reps can send.

Pricing

Sierra's prices aren't public. Under its outcome-based pricing, Sierra charges only when its agent completes a task, and most escalations cost nothing.

For routing or greeter-style conversations, Sierra can charge per conversation instead.

Pros

• In most cases, a handoff to your team adds nothing to the bill.
• Voice, chat, email and messaging channels share one agent.

Cons

• Sierra offers no self-serve trial, and each price comes from a contract.
• Sierra's site names Salesforce and Gladly as help desks it works with, so confirm Intercom or Zendesk support with its team.

Best for

Large consumer brands that want one agent across voice and digital channels, priced on completed tasks.

Helply or Sierra: Pay per Completed Task, or by Credit?

Like Fin, Sierra charges more as its agent completes more tasks, at rates it sets in each contract. Helply prices each AI action at 1, 4 or 12 credits, with a spend cap that starts at your block's price. Sierra fits a contact center; Helply fits a team that wants the help desk and the agents together.

Read how Helply's credit pricing works

9. Ada: Best for Enterprise Teams on Zendesk or Salesforce

Ada builds AI agents that resolve and act across chat, voice, email and social channels. Through Actions, the agent can check order statuses, update accounts or verify user details.

Ada hands conversations to people in Zendesk and Salesforce, and it lists Gladly, Kustomer, Freshworks, Help Scout and Gorgias among its handoff integrations. Intercom doesn't appear on that list.

Key features

• Actions in your systems. Processes can trigger an Action to complete a refund or update an account.
• Social messaging. Ada's agent answers on WhatsApp, Messenger and SMS, and can hand those chats to Zendesk Messaging through Sunshine Conversations.
• Handoffs to Zendesk agents. The Zendesk integration transfers customers to human agents over chat, messaging, email or voice.

Pricing

Ada's pricing page now leads to a demo form instead of a price list. In February 2026, that page described "simple, usage-based pricing" without figures.

Pros

• Teams on Zendesk, Salesforce, Gladly, Kustomer, Freshworks, Help Scout or Gorgias can keep their help desk and hand off there.
• One agent covers chat, voice, email and social messaging.

Cons

• Every price comes through a demo and a sales quote.
• Ada lists no Intercom integration, so a team on Intercom should confirm the handoff path with Ada's sales team.

Best for

Enterprise support teams on Zendesk or Salesforce that want one AI agent across voice, chat and social channels.

Helply or Ada: What Does Leaving Intercom Take?

If you leave Intercom for Ada, you buy two products: the agent and a help desk such as Zendesk or Salesforce. Helply sells the help desk and its agents as one product, with unlimited users. Ada quotes each price through sales, and Helply publishes its credit blocks.

Follow the three steps from Intercom to Helply

Where Intercom Fin Still Wins

Fin fits teams that run product tours, in-app campaigns and support from one Intercom workspace. Your team sets Fin up inside the inbox it already knows.

It also fits steady queues where the outcome fee stays small next to the seats. A team with 200 Fin outcomes a month pays $198 for them.

You can keep Fin and leave Intercom, since Fin runs on Zendesk, Salesforce, HubSpot and Freshdesk without seat fees of its own. The 50-outcome monthly minimum applies there.

If neither the outcome fee nor the seat count worries you, Fin is a reasonable place to stay.

How to Choose the Right Intercom Fin Alternative

The right Intercom Fin alternative depends on whether you keep Intercom's inbox, how many people reply and what the AI must do.

Use these five questions to pick a route among the nine tools.

• Do you want to keep Intercom's inbox? Swap the agent with My AskAI or eesel AI, or add Lorikeet or Decagon, which both connect to Intercom.
• How many people need to reply to customers? Count everyone, including product and success. Intercom, Zendesk and Help Scout charge per agent or user, and Helply includes unlimited users.
• Do you need the AI to look things up and act? Helply, Zendesk, My AskAI, eesel AI and the four agent platforms can take actions through your systems. Help Scout's agent, Scout, answers from your knowledge sources for now.
• How many AI conversations do you handle a month? Price that volume in each tool's unit: outcomes, resolutions, tickets, credits, conversations or completed tasks.
• Do you work in a regulated industry? Lorikeet lists SOC 2 Type II, ISO 27001:2022 and HIPAA, and it tracks every action the agent takes.

For the help desk route, Helply's Intercom comparison puts pricing, AI and migration side by side. To compare Zendesk with other help desks, see Helply's guide to Zendesk alternatives.

Intercom Fin Pricing vs. the Alternatives: 1,000 Conversations a Month

Assume one queue at October 2026 list prices: five reps and 1,000 customer conversations a month, with the AI resolving 500 of them. On this queue, monthly list prices run from $249 for Helply's B2C sizing to $2,595 for Lorikeet Start.

Seats count wherever the help desk charges for them. Copilot and other add-ons stay out, and so do Decagon, Sierra and Ada, which quote prices through sales.

In the My AskAI and eesel AI rows, each conversation counts as one ticket or credit. In Helply's rows, AI works every conversation at about 4 credits for B2C or 7 for B2B, per Helply's sizing guide.

On Fin, Zendesk, Help Scout and Lorikeet, you pay for each extra resolution. In Helply, you use more credits as AI work grows, and your spend cap stays at your block's price unless you raise it.

Price your own queue with the credit estimator.

Swap the Agent Inside Intercom, or Move to a Help Desk Built Around AI Agents?

If Intercom's inbox and seat count suit you, My AskAI or eesel AI can replace Fin on a monthly plan. Regulated and enterprise teams can add Lorikeet, Decagon, Sierra or Ada, while Zendesk and Help Scout suit teams that accept per-seat pricing. If the seats and the outcome fee both strain the budget, move to Helply.

On Helply, finance sees an AI line that stays at the block you picked unless you raise the spend cap. Intercom's outcome limit stays off until you turn it on. With auto top-up off, Helply's AI pauses at the cap in a busy month while your team keeps working in the inbox.

Your reps get the Assist Agent on every plan, in place of Intercom's Copilot at $35 per rep a month ($29 annual). Product, success and operations can join the inbox too, since Helply has no per-user fees.

At AirGigs, co-founder and CEO David Blacker says: "Now my ops team can see everything for less than the old per-seat tool cost."

On Intercom Advanced, five seats plus 500 Fin outcomes from 1,000 conversations cost $990 a month ($920 annual) at list prices. Helply's sizing guide points to about 4,000 credits at $249 ($212 annual) for B2C, or 7,000 at $399 ($339 annual) for B2B. On monthly billing, credits you don't use roll into the next month, then expire.

You set the rules for when the agent hands a customer to a person. Bring your supported knowledge and history across, and test Helply on some of your conversations while Intercom handles the rest. Cut over once resolution rates and workflows suit you.