LiveAgent vs Fin AI vs Helply: Features and Pricing Compared

Choose LiveAgent if you need an affordable, traditional help desk with multi-channel ticketing and don't mind that AI features are still catching up.

Choose Fin AI if you're already on Intercom and want a powerful generative AI agent, and you're okay with unpredictable per-resolution pricing.

Helply is best if you want an AI agent that actually resolves tickets and executes tasks, with flat-rate pricing you can budget for.

LiveAgent

LiveAgent is a cloud-based help desk platform that's been around for years.

It combines ticketing, live chat, call center, and social media channels into one tool.

AI features were added more recently, including a chatbot that pulls answers from your knowledge base and tools to help agents draft better responses.

LiveAgent Features

• Multi-channel support: email, live chat, voice, social media, and web forms in a single inbox
• Ticketing system with collision detection, SLAs, canned responses, and tagging
• Automation rules for ticket routing and distribution
• Customer portal and knowledge base for self-service
• AI chatbot, answer composer, and answer improver
• Integrations with Slack and Salesforce

LiveAgent Pricing

Note: Prices verified as of January 2026.

LiveAgent Pros

• Pulls email, chat, social, and calls into one unified inbox
• Affordable starting price makes it accessible for small teams
• Solid ticketing workflows and automation rules
• Salesforce and Slack integrations work reliably

LiveAgent Cons

• AI features are still maturing and users report inconsistent results
• The interface feels dated compared to newer tools
• Some users report missed calls and chats due to notification issues
• New agents face a steeper learning curve

Who Should Use LiveAgent

• Small to mid-sized support teams that need traditional help desk functionality at a budget-friendly price
• Teams already using Salesforce or Slack who want a unified inbox
• Companies that prioritize ticketing and call center features over AI automation

Who Should Avoid LiveAgent

• Teams looking for advanced AI that can resolve tickets automatically
• Companies that want a modern, polished interface
• Organizations where cutting-edge automation is a priority

Fin AI: Intercom's Generative AI Agent

Fin AI is Intercom’s flagship generative AI agent for customer support, also referred to as Intercom Fin AI or Intercom Fin.

It’s designed to resolve complex queries across chat, email, voice, and social channels. Intercom Fin AI is known for its deep Intercom integration, enabling advanced features and seamless channel management.

Fin uses retrieval-augmented generation to pull answers from your knowledge base and can hand off to human agents when needed.

Intercom's Fin AI is considered expensive at $0.99 per resolution, which may not suit all businesses.

Fin AI Features

• Omni-channel support: Intercom Messenger, email, voice, WhatsApp, Instagram, SMS
• Retrieval-augmented responses from help center articles and past conversations
• Conversation summaries and AI insights for analytics
• Admin console to configure tone, knowledge sources, and escalation triggers
• Advanced features: GPT-4 integration, workflow automation, tool calling, custom actions, and branding/organizing tools like tagging
• Seamless handoff to human agents
• Fin AI Copilot for agent-assisted drafting and summarization (extra fee)

Fin AI Pricing

Note: Prices verified as of December 2025.

You also need an Intercom core plan, which runs $39 to $139 per seat/month. Fin's costs come on top of that base subscription.

Fin AI Pros

• High resolution accuracy on complex, multi-turn queries
• Works across chat, email, and voice (few competitors offer voice AI)
• Smooth handoffs when the AI doesn't know the answer
• Improves over time as your knowledge base grows

Fin AI Cons

• Per-resolution pricing makes monthly costs unpredictable
• Only works if you're on Intercom
• Can hallucinate answers when your knowledge base has gaps
• Copilot requires an additional seat fee for each agent

Who Should Use Fin AI

• Teams already on Intercom who want to automate tier-1 support
• High-volume support teams with complex products and rich documentation
• Companies comfortable with usage-based pricing that scales with volume

Who Should Avoid Fin AI

• Anyone not on Intercom (you'd have to migrate your entire help desk)
• Cost-sensitive teams that need predictable monthly expenses
• Low-volume support teams where per-resolution fees don't make sense

Helply: AI Support Agent With Workflow Automation

Helply is an AI customer support platform built to put tier-1 support on autopilot, and is particularly well-suited for e-commerce stores and small businesses, offering advanced AI features, easy integration, and transparent pricing.

Helply provides the best combination of advanced AI features, ease of integration, and transparent pricing for small businesses. It is also ideal for e-commerce and SaaS teams aiming to scale support efficiently with predictable costs.

It resolves over 50% of common support tickets automatically.

Unlike basic chatbots, Helply can execute tasks like password resets and billing updates through its Actions feature.

Helply Features

• Self-learning AI agent that comprehends customer intent by analyzing historical tickets and documentation, continuously enhancing its understanding with each interaction. It also utilizes customer-specific data to tailor responses, boosting answer precision for individual users.
• Seamless integration with popular helpdesk platforms such as Zendesk, Freshdesk, Groove, and Help Scout. Helply functions as an all-in-one chatbot solution that automates customer inquiries across multiple channels, efficiently resolving tickets behind the scenes and escalating only the more complex issues to human agents.
• Knowledge Bridge, a distinctive tool that actively detects gaps in your existing documentation by identifying frequently asked but undocumented questions. It assists by generating draft articles to keep your knowledge base comprehensive and current.
• Advanced action-taking abilities that connect with external systems like Shopify, Stripe, or custom APIs, enabling the AI to perform practical tasks such as order tracking, refund processing, and account updates.
• Instant multilingual support across more than 40 languages, empowering your business to serve a global customer base without the need for localized support teams.
• Customizable AI persona allowing you to fine-tune the tone and style of responses, ensuring the AI communicates in a way that aligns perfectly with your brand identity and feels like a genuine team member rather than a generic bot.

Helply Pricing

Flat-rate pricing with no per-resolution surprises. Annual billing discounts available.

While Helply does not offer a free plan, many competitors do, and most AI customer support tools provide free trials so you can test their effectiveness before committing.

Helply offers a demo or trial option for evaluation. Helply also integrates with existing helpdesks like Zendesk and Freshdesk, making implementation easy without requiring a platform migration.

Helply Pros

• Resolves 50%+ of tier-1 tickets automatically
• AI can execute tasks, not just answer questions
• Predictable flat-rate pricing you can actually budget for
• Easy onboarding and fast knowledge pickup from historical tickets

Helply Cons

• Newer tool with fewer third-party reviews than established players
• Complex workflow setups may take time to configure.
• Still building out some integrations

Who Should Use Helply

• SaaS companies and scale-ups that want to automate a big chunk of tier-1 support
• Teams that need the AI to execute tasks like account updates and password resets
• Companies with multilingual customer bases
• Organizations that want predictable monthly costs

Who Should Avoid Helply

• Enterprises with extensive legacy systems that need more mature integrations.

The Verdict

LiveAgent is the budget option for teams that need a traditional help desk first and AI second.

Fin AI is great but expensive and locks you into Intercom's ecosystem.

Helply takes a different approach. Other AI support tools give you a chatbot. Helply gives you an AI agent that actually resolves tickets.

With Actions that execute real tasks, Knowledge Bridge that keeps your AI current, and flat-rate pricing that won't surprise you, Helply is built for teams that want results.

Plus, every plan includes VIP 1-1 Slack access so you're never stuck figuring things out alone.

Ready to Put Tier-1 Support on Autopilot?

Book a free Helply demo and see how much of your support queue you can automate.

You'll get white-glove onboarding and direct Slack access to our team from day one.