LiveChat AI vs. Fin AI vs. Helply: Features and Pricing Compared

Choose LiveChat AI if you need a standalone bot for a small website and want to set it up in minutes, but be careful—its credit-based pricing means your bot might stop working if you run out of credits.

Choose Fin AI if you are already locked into the Intercom ecosystem and have a huge budget, but be prepared for unpredictable bills. At $0.99 per resolution, your costs can skyrocket overnight.

However, Helply is the best AI agent for customer support because it avoids these traps. It integrates with your existing helpdesk (such as Zendesk or Freshdesk), offers predictable pricing, and actively enhances your knowledge base to make your team smarter.

LiveChat AI Review

LiveChat AI is a standalone customer support platform built for speed. You can simply paste your website URL, and the AI will scan it to learn about your business in minutes.

It uses OpenAI’s GPT-4o technology to answer customer questions automatically.

It is a great tool for small businesses that want to get started quickly without talking to a salesperson or hiring a developer.

However, it operates on a "credit" system, which can limit how much you can use it before paying more.

Features

• Fast Setup. You can paste your URL, and the bot learns your content in about 5 minutes.
• AI Boost. It cleans up your content to help the AI understand it better.
• Multilingual Support. It supports around 95 languages, which is great for international sites.
• AI Actions. It connects to tools like Shopify and Calendly to help customers buy products or book meetings.

Pricing Plans

LiveChat AI uses "message credits." Every time the AI talks, it uses credits. If you have a busy month, you might run out and have to pay more.

Note: Prices verified as of November 2025.

Pros

• Super Fast Deployment. The "one-click" setup is very impressive for beginners.
• Good Resolution Rates. Users report it solves about 70-80% of simple questions.
• Simple Interface. It is easy to use and doesn't require technical skills.

Cons

• Credit Limits. This is the biggest downside. If you get a spike in traffic, you might burn through your credits quickly and face extra costs.
• No Mobile App. Agents cannot answer live chats from their phones, which is frustrating for mobile teams.
• Struggles with Complex Issues. Users report that while it handles simple FAQs well, it gets confused by hard questions or textbooks.
• Separate System. It creates another inbox for your team to manage, rather than working inside your main helpdesk.

Who it's for

• Small e-commerce sites.
• Startups that need a bot right now and don't have a helpdesk yet.
• Teams that don't need to answer chats on their phones.

Who it's not for

• High-Volume Businesses. The credit limits will get expensive fast.
• Professional Support Teams. The lack of a mobile app and deep helpdesk integration makes it hard to use for serious support operations.

Intercom Fin AI

Fin AI is the new AI agent built directly into Intercom. If you use Intercom, Fin is right there waiting for you. It is a premium, polished product that looks great and works smoothly.

However, Fin is famous for being incredibly expensive. It charges you a fee for every single "resolution," on top of the already expensive monthly seat costs for Intercom.

Features

• Knowledge Hub. It learns from the articles you have stored inside Intercom.
• Custom Answers. You can tell it exactly what to say for specific questions.
• Handoff. It passes conversations to human agents inside the Intercom inbox.
• Great UI. As expected from Intercom, the chat widget looks very professional.

Pricing Plans

Fin's pricing is complicated and high. You pay for the software (seats) plus a fee for the AI's work.

Note: Prices verified as of November 2025.

The $0.99 per resolution fee means costs scale rapidly. If Fin solves 1,000 tickets, that is an extra $1,000 bill for that month alone.

Pros

• Seamless for Intercom Users. If you already use Intercom, turning Fin on is easy.
• High Quality. The AI is generally smart and provides good answers.
• Professional Look. It offers a great experience for the customer.

Cons

• Extremely Expensive. The $0.99 per resolution fee is one of the highest in the industry.
• Unpredictable Bills. You never know exactly how much you will pay until the end of the month.
• Walled Garden. Fin works best if everything is inside Intercom. Moving your knowledge base into Intercom can be a huge headache.
• Not for Small Teams. The high costs make it hard for smaller businesses to justify.

Who it's for

• Large, rich tech companies that already run their entire business on Intercom.
• Teams that value "all-in-one" convenience over cost savings.

Who it's not for

• Budget-Conscious Teams. The pricing model is risky.
• High-Volume Support. If you have thousands of simple tickets, Fin will cost you thousands of dollars.
• Users of Other Helpdesks. If you use Zendesk or Freshdesk, switching to Intercom just for Fin is a massive, expensive project.

Helply

Helply is a professional AI agent built for support teams who want enterprise power without the enterprise price tag.

Unlike LiveChat AI, it doesn't limit you with "credits." Unlike Fin AI, it doesn't charge you a hidden fee for every answer.

And most importantly, Helply connects to your existing helpdesk (like Zendesk, Freshdesk, Groove, or Help Scout) instead of forcing you to switch.

Key Features

• Works With Your Helpdesk. Helply sits on top of your current tools. It solves tickets automatically and logs everything in your main helpdesk.
• Self-Learning AI. It learns from every chat. You don't need to manually train it constantly.
• Knowledge Bridge. This is unique to Helply. It finds questions it can't answer and drafts new help articles for you. It builds your knowledge base automatically.
• Predictable Pricing. You pay for the value you get, with no surprise "$1 per ticket" fees.
• Multilingual. Instant support in over 40 languages.
• Smart Actions. It connects to your backend systems to check orders, issue refunds, and solve real problems.

Pricing Plans

Helply offers clear, transparent plans designed to scale with you.

Note: Helply includes unlimited agent seats on all plans, unlike Intercom.

Pros

• Best Value. You get powerful AI without per-ticket fees or seat limits.
• Improves Your Content. The Knowledge Bridge feature actually helps you write better support docs.
• Flexible Integration. Keep using the helpdesk you love (Zendesk, Freshdesk, etc.).
• Safe and Accurate. Built for professional support, minimizing the risk of wrong answers.
• Global Reach. Support customers in any language instantly.

Cons

• Requires a Helpdesk. Helply is a pro tool. It works best when connected to a professional system like Zendesk or Freshdesk, rather than just being a lonely chat widget.

Who it's for

• Support Managers. Leaders who want to automate tickets without losing control or blowing the budget.
• Users of Major Helpdesks. If you use Zendesk, Freshdesk, Help Scout, or Groove, Helply is the perfect partner.
• Growing Teams. Companies that need to scale support without hiring 10 more agents.

Who it's not for

• Intercom Loyalists. If you are happy paying high fees to keep everything inside Intercom, Fin might be easier for you.

The Verdict: Best AI Support Agent

Here is the quick summary of your choices.

LiveChat AI is a good starting point for a tiny shop, but its credit limits and lack of a mobile app hold it back. Fin AI is a fantastic product, but its pricing model is a trap that punishes you for success—the more tickets you solve, the more you pay.

Helply offers the perfect balance. It gives you enterprise-grade AI that learns and improves itself. It respects your budget with clear pricing. And it works seamlessly with the tools you already use.

Don't overpay for AI. Choose the agent that helps your team grow.

Book your FREE Helply demo today!