Work out your number
Your volume, your team, the published prices. The helpdesk is $0. You only ever pay for the work the agents complete, and nothing here is a commitment.
Everything that reaches your inbox. Spam and notifications are excluded from billing automatically.
Seats cost nothing. Only used for the Assist estimate and the Intercom comparison.
Zero means no cap. When usage reaches your ceiling, agents pause and the helpdesk keeps working.
The helpdesk
12 people, every feature
Support agent
1,200 resolutions × $0.75 blended
Assist agent, prepared
1,400 handovers × $0.65
Assist agent, asked
792 asks × $0.25
Background agent
600 findings × $0.57 blended
Fits Volume, prepaid
$1,200 of AI work included
Beyond the plan
Bills at the same list rates
Intercom's list prices: Advanced seats at $85 per seat billed annually, Fin at $0.99 per outcome, the Pro add-on on total volume, and Copilot at $29 per agent on 40% of agents.
- Support agent resolves 30% of conversations on its own, half by answering and half by acting (we see 24% to 33% across live accounts, driven by knowledge base depth)
- Your guidance sends Assist agent ahead on half of what reaches a person, and this one is yours to set: write no guidance and this line is $0
- Each teammate asks Assist agent 3 times a working day, over 22 working days
- Background agent finds something worth posting on 15% of conversations
- Every one of these moves with your setup, and none of them is a commitment. Your first month tells you your real numbers, and nothing is locked in.