10 Crisp Alternatives for Live Chat and AI Support (2026)

Key Takeaways

• In November 2026, Crisp Essentials covers 10 seats for $95 a month. An 11th seat, ticketing, Stripe and unlimited AI task automations all require Plus at $295.
• Hugo, Crisp's AI, draws on a monthly dollar allowance that grows by plan: Mini gets $5, Essentials $25 and Plus $75. Crisp's billing guide puts an average Hugo conversation at $0.05 to $0.10, while a second Crisp guide estimates $0.10 to $0.20.
• At November 2026 prices, 12 people handling 1,000 conversations a month pay $1,192 on Helply Team. That covers 5 included seats, 7 more at $99 each and 15,000 AI credits. On Crisp Plus, the same 12 people pay $295 to $320.
• Helply's Support Agent and Assist Agent come with every plan, and the Support Agent can investigate and take Actions in connected tools. That includes supported billing work in Stripe once you've explicitly allowed it.
• With 12 people, 1,000 conversations and 400 AI resolutions monthly, eight other priced Crisp alternatives cost $89 to $1,508 ($82.50 to $1,340). The range runs from tawk.to to Zendesk. On Tidio, a team past 10 seats needs the Plus package.

Crisp Chat Alternatives and Competitors at a Glance

Your 11th support hire starts on Monday. Crisp Essentials holds 10 seats, and extra seats appear only on Plus in its pricing table. One more login means moving the workspace from $95 a month to $295.

Crisp also keeps ticketing, the Stripe integration and unlimited AI task automations on Plus. Hugo, Crisp's AI agent, already takes your first replies. Crisp's own help guide points you to Plus when you want Hugo to look up customer details in other tools.

Reviewers have flagged both the step from Essentials to Plus and the one from Mini to Essentials. In July 2025, a health and wellness co-founder told Capterra that more sub-inboxes alone weren't worth "$200 per month extra." A small automotive business on Mini told G2 in June 2026 that even the step to Essentials felt steep.

What Crisp Costs in 2026

Crisp sells four self-serve plans priced per workspace, along with a custom Enterprise tier. None of the four counts conversations. You outgrow a plan on seats or features, and the biggest jump runs from Essentials at $95 to Plus at $295.

Free, Mini, Essentials and Plus

Crisp's pricing page lists Free at $0, Mini at $45, Essentials at $95 and Plus at $295 a month per workspace. They include 2, 4, 10 and 20 or more seats.

Extra agents cost $10 a month each, and Crisp's pricing table shows them only on Plus. Free and Mini teams that need more seats move up a plan.

Every plan includes unlimited conversations at a flat price. You switch on yearly billing inside the app. Crisp then bills the whole year up front at your next renewal, with no refund and no published discount.

Crisp Bills Hugo in Dollars, at a Token-Based Cost

Hugo comes with every paid plan, from Mini up. Mini includes $5 of Hugo usage a month, Essentials $25 and Plus $75. Crisp expects those to cover about 90, 450 and 1,350 automated conversations.

Crisp's billing guide, updated 1 November 2026, says Hugo credits are token-based. Longer messages, bigger knowledge sources and pricier AI models all raise the cost. Crisp calls its $0.05 to $0.10 average per Hugo conversation an estimate, and its MagicReply migration guide gives $0.10 to $0.20.

Credits reset on the 4th of the month, and Crisp doesn't carry unused credits forward. Once they run out, Hugo stops answering and new chats go to your team, unless you turn on Pay-As-You-Go. Hugo Copilot, the assist tool on Essentials and Plus, draws on the same credits.

In a May 2026 G2 review, a customer success manager said Hugo saved the team hundreds of hours. The same reviewer said it sometimes made up answers, replied in the wrong language or routed chats to the wrong inbox.

Ticketing, Stripe and AI Task Automations Sit on Plus

Plus adds a ticketing portal, Stripe and Salesforce integrations, unlimited task automations that connect Hugo to other tools, and white label. Crisp's Plus guide, updated 2 November 2026, pitches the plan as a way for Hugo to look up customer information like orders.

Essentials adds WhatsApp, Instagram and SMS, a knowledge base, workflows and HubSpot. Teams that need only those features can stay on Essentials up to 10 seats.

What Does Each Crisp Alternative Cost for a 12-Person Team?

At 9 November 2026 prices, a 12-person team handling 1,000 conversations a month pays $295 to $320 on Crisp Plus. Helply Team costs the same team $1,192. The other priced alternatives run from $89 on tawk.to to $1,508 on Zendesk.

We priced each row for the same team of 12 people and 1,000 conversations a month. The AI takes the first reply on each one and resolves 400 without a person.

The 10 Best Crisp Alternatives in 2026

Five of these Crisp alternatives replace the chat widget. Four replace the help desk with their own AI agent, and Helply does both.

1. Helply: Best for Teams That Want AI to Investigate and Act

Helply is an AI-native customer support platform combining a help desk, a chat widget and AI agents. Its AI can investigate a case, act in connected tools and hand off to a person under rules you set. Plans start at $79 a seat, and the $499 Team plan pairs 5 seats with a 15,000-credit AI pool.

What You Get When You Move From Crisp to Helply

• Teammates who don't reply to customers cost nothing from Team up. From Team up, engineers, success managers and founders can take unlimited view-only seats at no charge. They can read conversations and leave internal notes, but each person who answers needs a seat.
• Ticketing comes with every plan. Each one includes a shared inbox with views, a knowledge base, automation rules and reporting. SLA targets and team routing start on Team.
• Customers don't have to repeat themselves after a handoff. The chat widget can pass in supported customer details, and the AI can resolve supported questions. A handoff carries the whole conversation and its context to your team.
• Your channels share one inbox. Email, live chat, Facebook and Instagram come on every plan. Team unlocks WhatsApp, SMS, Discord and Slack Connect, while Microsoft Teams arrives on Pro.
• The Support Agent can investigate and act. It can dig into your docs, customer history and connected Tools, then take Actions to solve the problem. You set when it proceeds alone and when it hands a person the case, with its research and the customer context attached.
• The AI can work on billing in Stripe. Helply's agents can do supported billing work in Stripe wherever you've explicitly allowed it. That can cover a customer asking why last month's charge doubled, or whether a renewal qualifies for a refund.
• Your reps get a drafting agent that can also act. The Assist Agent bases its drafts on the conversation, your Guidelines and what Helply knows about the customer. It can take supported Actions without anyone leaving the thread, once your team directs it.
• Background Agents watch for churn, revenue and feature-request signals. Team includes 2 of these agents, and they can notify a teammate, update another system, open a task or trigger a workflow. The Knowledge Agent spots missing answers, and your team can review its suggestions first.
• Each kind of AI work has a published price. Triage and summaries cost 1 credit, drafting a reply or taking an action costs 2, and investigating across tools costs 6. Resolving a conversation end to end costs 10, and a single conversation tops out at 15 credits.
• Starter and Team stop the AI at your credit limit. Buy more credits in the app or upgrade to keep it running. Usage alerts arrive early, and passing a chat to a person once the AI has tried costs no credits.
• Security reviews start from a finished audit. Helply holds SOC 2 Type II and will sign a DPA on request. None of the customer data Helply sends to AI providers goes into training their models.

Gartner polled 3,566 customers between February and March 2026. Of them, 87% said companies using GenAI for service must offer a way to reach a person.

LingQ swapped its previous help desk for Helply across its website and app. The Support Agent answered new users' "how do I start?" questions with one-tap buttons to tutorials, feature explanations and starting tips. Visitors who asked it questions before signing up converted into more registrations.

Pricing

Helply's Starter is $79 per seat each month for up to 3 seats, and each seat brings 500 AI credits. Team runs $499 a month, which covers 5 seats and 15,000 credits, and each extra seat costs $99. Pro costs $999 for 5 seats and 50,000 credits, and Growth costs $1,999 for 10 seats and 100,000.

On Team, 12 people pay $499 plus 7 extra seats, or $1,192 a month. By Helply's sizing, Team comfortably covers about 1,000 monthly conversations when AI handles every one. Crisp Plus costs those 12 people $295 to $320.

Pro adds all Background Agents and Microsoft Teams. Annual billing gives 2 months free, and the 14-day Helply trial needs no card.

Watch-Outs

• Helply's list price sits above Crisp's at every team size. Starter stops at 3 seats, so a fourth teammate means Team at $499 a month. At 12 people, Team costs $1,192 against $295 to $320 on Crisp Plus.
• Helply lists no Crisp importer. Team includes an onboarding call and free migration, and Helply names Zendesk, Intercom, Pylon, Help Scout, Freshdesk and Front for its overnight import. Ask Helply whether either covers Crisp before you plan the move.
• Proactive chat tools are thinner. Helply lists proactive messages and broadcasts from Team up, but no product tours or co-browsing. Crisp sells triggers from Mini and co-browsing from Essentials.
• Credits per conversation vary. End-to-end resolutions cost 10 credits and drafts cost 2, so your mix decides how far 15,000 credits go. Set usage alerts and limits before launch.

2. Intercom: Best for Software Teams Chatting Inside Their Product

Intercom pairs its Messenger, a shared inbox and ticketing with Fin, an AI agent that costs $0.99 for each outcome. Essential, its entry plan, includes ticketing, which Crisp sells only on Plus. Every plan includes in-app chats.

Pricing

In November 2026, Intercom's pricing lists Essential at $29 per seat a month for new customers ($19 billed annually). Without the new-customer discount, Essential costs $39 ($29). Advanced costs $99 ($85) and adds 20 free Lite seats, and Expert costs $139 ($132).

Each Fin outcome costs $0.99, with at most one per conversation, and Intercom drops the charge if the conversation reopens. Copilot, Intercom's assist tool, costs $35 per agent a month ($29), with 10 free Copilot conversations per agent. The trial lasts 14 days with no card.

For 12 people and 400 resolutions a month at the new-customer price, Essential plus Fin costs $744 ($624).

Watch-Outs

• Every replying teammate needs a full seat. Only Full seats can send messages, so the 20 free Lite seats on Advanced can't reply.
• Some handoffs count as outcomes. Intercom charges $0.99 when a configured Procedure hands a customer to your team.
• The Essential price is a discount. Intercom keeps the new-customer rate for as long as you stay subscribed.
• Each hire adds a seat to the Intercom bill. In May 2026, a founder told G2 that Crisp stayed cheaper as the team grew, while Intercom got costly.

Where Helply Fits Better Than Intercom

Intercom charges for each replying seat and each Fin outcome, while Helply Team includes 15,000 AI credits a month and unlimited view-only seats. For 12 people, Intercom costs less than Helply Team. Helply lists no product tours, so Intercom keeps that edge.

Read Helply vs. Intercom for the side-by-side.

3. Tidio: Best for a Like-for-Like Swap Under 10 Seats

Tidio looks closest to Crisp: a chat widget, a shared inbox, ticketing on every plan and Lyro, an AI agent add-on. Plan limits count only billable conversations, the chats where a person replies. Lyro and Flows replies don't count toward that limit.

Pricing

Tidio's November 2026 pricing begins with a Free plan of 50 billable conversations a month. Starter costs $29 a month ($24.17 billed annually), and Growth starts at $59 ($49.17). Plus runs from $300 a month before usage, with a custom seat count.

Lyro costs from $39 a month for 50 Lyro conversations ($32.50 annually) up to $700 for 1,000. A Lyro conversation is any chat with at least one Lyro reply, and Tidio charges nothing when Lyro hands off at once. The trial runs 7 days with no card.

Watch-Outs

• Self-serve plans stop at 10 seats. A 12-person team needs Plus, from $300 a month plus usage.
• Lyro upgrades are on by default. On monthly plans, Tidio upgrades your Lyro quota when you reach 95% of it.
• The free AI conversations don't come back. The 50 free Lyro conversations are for the life of the account. A nonprofit director told Capterra in March 2026 that they ran out fast.

Where Helply Fits Better Than Tidio

Tidio's 10-seat self-serve limit matches the point where a growing Crisp team leaves Essentials for Plus. Helply Team covers 5 seats in its $499 price and charges $99 a month for each seat beyond that.

4. Freshchat: Best for a Free Start With up to 10 Agents

Freshchat is Freshworks' chat-first product. The Free plan covers up to 10 agents with a web and mobile chat widget, a shared inbox and email. Paid plans add the Freddy AI Agent, billed per session.

Pricing

Growth, the first paid plan on Freshchat's November 2026 pricing page, costs $23 per agent monthly ($19 annually). Pro costs $59 ($49), and Enterprise costs $95 ($79).

Freshworks charges $49 per 100 Freddy AI Agent sessions, the same price on both billing terms. On chat, one session covers every exchange a customer has with the AI within 24 hours. Each account gets its first 500 sessions free, once.

On Pro and Enterprise, Freddy Copilot is $35 per agent monthly ($29). The trial lasts 14 days.

Watch-Outs

• The Free plan has no AI agent. Freddy starts on Growth.
• Each 24-hour AI chat window is a billed session. At $49 per 100, a 1,000-chat month costs $490 in sessions.
• Ticketing and a portal live in another product. Freshdesk Omni adds them at $35 ($29), $95 ($79) or $143 ($119) per agent a month. Our Freshdesk alternatives guide covers that side.

Where Helply Fits Better Than Freshchat

Freshchat bills per agent and per AI session, and ticketing lives in a separate Freshworks product. Helply puts chat, ticketing and its AI agents in one product and bills them together.

Helply vs. Freshdesk compares the help desk side.

5. Help Scout: Best for Email-First Teams Adding Chat

Help Scout centers on a shared email inbox, with live chat on its paid plans. Scout, its AI agent, comes as the Envoy add-on, with a fee for each resolved chat. Pricing runs per user, and Plus and Pro add light users.

Pricing

Help Scout's Standard plan costs $30 per user monthly ($25 annually) in November 2026. Plus costs $54 ($45), and Pro costs $90 ($75). Standard takes up to 25 users, and Pro needs at least 10.

The AI agent costs $0.75 per resolution: a chat solved without a person, charged once per conversation. New accounts get it free for 3 months. Every paid plan includes AI Assist, and AI Drafts and Summarize start on Plus.

You can trial Standard or Plus for 15 days with no card.

Watch-Outs

• The Free plan has no live chat. It handles email only and allows 5 users and 100 contacts a month.
• Light users start on Plus. Plus includes 5 and Pro includes 15, so Standard teams pay for every login.
• Each resolution adds $0.75. At 400 resolutions a month, the AI line alone costs $300. Our Help Scout alternatives guide prices the rest.

Where Helply Fits Better Than Help Scout

Help Scout prices each user and each AI resolution, and AI Drafts start on Plus. On Helply, which also charges per seat, the Assist Agent writes reply drafts from Starter up.

Helply vs. Help Scout has the full side-by-side.

6. Zendesk: Best for Larger Teams That Want a Full Help Desk Suite

Zendesk sells a full help desk suite priced per agent, with AI agents billed per automated resolution. Copilot, its assist tool, is a separate add-on.

Pricing

Zendesk's November 2026 pricing lists Support Team at $25 per agent monthly ($19 annually) and Suite Team at $69 ($55). Suite Professional costs $149 ($115).

On that page, Suite Team comes with 5 automated resolutions per agent each month, and Professional with 10. Past that, each costs $2.00, or $1.50 if you commit ahead. A resolution counts when the AI agent solves the request with no human escalation.

Copilot costs $50 per agent monthly when billed yearly, from Professional up. Zendesk's 14-day trial uses Suite Professional.

Watch-Outs

• AI fees can come close to the seat bill. For 12 agents and 400 resolutions, the AI line costs $680 a month on top of $828 ($660) in seats. Our Zendesk alternatives guide compares other help desks on price and AI.
• Suite Team has no Copilot. Your reps get the assist tool only from Professional up.
• The AI billing model is changing. Since May 2026, a newer AI pricing model applies to accounts Zendesk notifies. Zendesk quotes its prices through sales.

Where Helply Fits Better Than Zendesk

Zendesk bills per agent and per automated resolution, and it sells Copilot separately from Professional up. Helply bundles seats with a monthly AI credit pool, and your reps get drafts from the Assist Agent on every plan. For 12 people, Helply Team costs less than Zendesk Suite Team.

Helply vs. Zendesk lines up both products.

7. Gorgias: Best for Shopify Stores

Gorgias prices by ticket volume and markets a native Shopify integration with live Shopify data in every conversation. On top of the ticket plan, AI Agent adds a monthly tier of automated interactions. Starter includes 3 user seats, and the other plans include 500.

Pricing

In November 2026, Gorgias's pricing lists Starter at $10 a month for 50 tickets, billed monthly only. Basic covers 300 tickets for $60 a month ($50 billed annually). Pro covers 2,000 for $360 ($300), and Advanced covers 5,000 for $900 ($750).

AI Agent adds a tier from $30 a month on Starter and Basic, $190 on Pro and $530 on Advanced. The $30 tier covers 30 automated interactions, $190 covers 190 and $530 covers 530, at $1.00 each monthly or $0.90 annually. Past the tier, each costs $1.50.

Gorgias offers a 7-day trial without payment details.

Watch-Outs

• AI interactions count twice. Gorgias also counts each one as a help desk ticket against your plan.
• An interaction needs 72 quiet hours. It counts only if no person replies within 72 hours of the AI's answer.
• Extra tickets cost $0.36 to $0.40 each. Gorgias charges that fee for each ticket past your plan's allowance. Our Gorgias alternatives guide covers the store-side options.

Where Helply Fits Better Than Gorgias

Gorgias stacks a ticket plan, an AI tier and a fee per extra interaction. Helply's AI runs on one monthly credit pool, and its pricing lists Shopify on every plan. Gorgias builds its help desk around live Shopify data, so a store that runs everything in Shopify should compare both.

8. LiveChat (Now Sold as Text): Best for Website Chat Staffed by People

LiveChat (now sold as Text) is per-user website chat with a small monthly allowance of AI resolutions. New customers get Text plans from the LiveChat pricing page. Extra resolutions come in packs of 50.

Pricing

In November 2026, the LiveChat pricing page lists Essential at $25 per user a month ($19 billed annually) and Growth at $99 ($79). Enterprise is custom.

Essential comes with 10 AI resolutions a month, and Growth with 200. Extra packs of 50 cost $49.50, so $0.99 per resolution. One resolution covers a chat where the AI solves the customer's question, even if the chat holds several.

New trials run 14 days with no card.

Watch-Outs

• Essential keeps 60 days of history. Older conversations and files need Growth, which keeps unlimited history.
• Each extra agent costs $25 a month ($19) on Essential. A Canadian sales and operations VP told Capterra in April 2026 that adding agents pushed pricing up.
• Text's docs conflict on extra AI packs. Its newest help article, from 6 November 2026, says Text never adds packs for you. Its subscription page still says it adds them automatically, so ask before you sign.

Where Helply Fits Better Than LiveChat

LiveChat (now sold as Text) charges per user and sells extra AI resolutions in packs of 50 for $49.50. Helply charges per seat too, and AI work on Team draws from 15,000 included credits a month. The Support Agent and Assist Agent come with every plan.

9. Chatwoot: Best for an Open-Source Inbox You Can Host Yourself

Chatwoot is an open-source chat and support inbox you can run in its cloud or on your own servers. Its Captain AI draws from a credit pool per account. The code outside its enterprise folder carries the MIT License.

In August 2025, a Crisp Mini customer on LowEndTalk asked for alternatives to the $45 plan. Replies pointed to Chatwoot, tawk.to and Tidio, and the poster had Chatwoot running the next day.

Pricing

In November 2026, Chatwoot's cloud pricing starts with Hacker, free for up to 2 agents on live chat only. Per agent a month, Startups costs $19, Business $39 and Enterprise $99, and Chatwoot publishes no annual price.

Captain includes 300 credits a month on Startups, 500 on Business and 800 on Enterprise, and extra credits cost $20 per 1,000. Each AI reply to a customer uses one credit, and so does each Copilot request.

The self-hosted Community edition is free and doesn't include Captain. Premium Support at $19 per agent adds Captain. The cloud trial lasts 15 days.

Watch-Outs

• Self-hosting takes setup time. A Hacker News commenter in November 2024 found Chatwoot more complex to set up than the lighter tool the thread was about.
• Cloud data sits in the US. Chatwoot runs its cloud on AWS, while Crisp hosts data in Europe on every plan.
• AI stops when credits run out. New conversations then go straight to your team, and credits don't top up on their own.

Where Helply Fits Better Than Chatwoot

Self-hosted Chatwoot gives you the code and leaves hosting and upgrades to your team. Helply runs the help desk and its AI agents for you and holds SOC 2 Type II. The Support Agent can take Actions in connected tools.

10. tawk.to: Best for Free Live Chat With Unlimited Team Members

tawk.to gives away its live chat, with ticketing and unlimited team members, and charges for add-ons per website. AI Assist uses credits for each AI reply. Removing tawk.to branding is a paid add-on.

Pricing

tawk.to's core chat costs $0, and its November 2026 AI Assist billing starts with a free Hobby tier of 100 credits. Growth costs $29 a month ($290 a year) for 1,000 credits. Business costs $99 ($990 a year) for 5,000, and Enterprise $399 ($3,990 a year) for 20,000.

On the Auto model, each AI reply uses 3 credits, and extra credits cost $30 per 1,000. Once credits run out, AI Assist won't join new conversations. Branding removal costs $39 a month ($348 a year).

Watch-Outs

• Each AI reply draws credits. Long chats with several AI answers use credits faster than short ones.
• Branding removal costs extra. A UK IT director told Capterra in June 2025 that branding was hard to match and the free product felt limited.
• Each website needs its own add-ons. tawk.to prices add-ons per property, so a second site means a second set.

Where Helply Fits Better Than tawk.to

tawk.to is the cheaper chat widget: its chat is free, and AI Assist uses 3 credits per reply on the Auto model. Helply costs more, and its AI agents can investigate and act in connected tools, including Stripe where you allow it.

How to Move off Crisp Without Dropping Chats

Time the switch around Crisp's billing dates. If you pay yearly, move before the renewal, because Crisp bills the whole year up front with no refund. Hugo credits reset on the 4th and don't roll over, so use up the month's credits before you cut over.

• Export your conversations. You can export full transcripts on every Crisp plan, and Essentials and Plus add data export for reporting and backup.
• List what Hugo escalates. Read the chats Hugo hands to your team to see which knowledge or tool access the new AI needs first.
• Reuse your help articles. On Helply, you can bring existing support content over instead of rebuilding the knowledge base from scratch.
• Set handoff rules before launch. On Helply, you choose the situations and confidence levels that send a chat to a person.
• Swap the widget on one page. Install the new snippet on your pricing or help page, and keep Crisp on the rest of the site.
• Move channels one at a time. Once answers on that page hold up, move email, then WhatsApp, SMS and phone.

Helply lists no Crisp importer, so your Crisp history stays in your export. The AI support pilot guide lays out a test plan.

When Crisp Is Still the Right Choice

Stay on Crisp if your team fits in 10 seats and chat is most of your support. The plan price stays flat however many conversations arrive, while Hugo draws on its dollar allowance. Plus at $295 also suits teams that want ticketing, Stripe and Hugo's order lookups inside Crisp.

Reviewers on Capterra in November 2025 and G2 in October 2026 praised how fast it goes live. A nonprofit co-founder told Capterra in March 2025 that flat pricing beat paying per agent.

Proactive chat triggers start on Mini, and Essentials adds MagicBrowse co-browsing, video and audio chat, and live translation. You can connect Shopify and WooCommerce on the Free plan. Crisp hosts data on European servers on every plan.

Crisp is a bootstrapped company, founded in 2015 and based in Nantes, France. As of November 2026, it holds 4.5 out of 5 on G2 from 207 reviews and 4.6 on Capterra from 148.

Crisp's own 2026 report covers 27,318 Essentials and Plus workspaces from May 2025 to August 2026. Among those running an AI agent, AI-only chats rose from 22% in January to 40% in August 2026.

A New Chat Widget, or a Support Platform That Acts?

If chat is all you need, pick by budget and control. tawk.to's chat costs nothing, Chatwoot gives you the code, and Freshchat starts free. Text adds AI to a familiar widget, and Tidio does the same on self-serve plans of up to 10 seats.

For a full help desk with its own AI, pick Intercom for in-product chat or Zendesk for a large suite. Help Scout fits email-first teams, and Gorgias suits Shopify stores. Pick Helply when you want a full help desk whose AI can take Actions for customers.

Before you switch, compare each Crisp alternative's AI billing unit, seat limits, channels, migration path and handoff. Helply charges more per seat than Crisp, and its plans include ticketing and a monthly pool of AI credits. The Support Agent can act in connected tools, and it hands unresolved cases to your team with its research.

Each AI action has a published credit price, and the AI pauses at your limit on Starter and Team. At 1,000 conversations a month, 12 people pay $1,192 on Helply Team and $295 to $320 on Crisp Plus.

Before Helply, LingQ's support team was "hand-holding every beginner through the same first steps," said Zoran Simicic, who heads customer support there. After the switch, support volume dropped to about half while LingQ's users grew 50% year over year, with no added headcount.