The Helply blog

The Helply support team
68%
Faster first response
18.2 → 5.8 min
64%
Handled by AI agents
most of the work
1,300+
Customers
two-person team

How we adopted Agentic Support

From manual support and Claude workflows to building Helply and running our own support operation with AI agents — the full story of how we got to a two-person support team serving 1,300+ customers.

Read the ebook
12 Customer Communication Skills That Turn B2B Support Into a Revenue Engine

Customer Support

12 Customer Communication Skills That Turn B2B Support Into a Revenue Engine

The 12 Customer Communication Skills That Turn B2B Support Into Revenue. Before/After Scripts, AI-Era Techniques, And A Training Framework.

Bildad Oyugi
Customer Apology Letter: 15 B2B Templates That Save Accounts (+ Severity Framework)

Customer Support

Customer Apology Letter: 15 B2B Templates That Save Accounts (+ Severity Framework)

Write Better Customer Apology Letters With 15 B2B Templates, a Severity Matrix, and Real-World Examples. Free, Ready to Customize.

Bildad Oyugi
Customer Acquisition Challenges: Why Your Biggest Growth Lever Is Already in Your Inbox

Customer Support

Customer Acquisition Challenges: Why Your Biggest Growth Lever Is Already in Your Inbox

9 Customer Acquisition Challenges B2B SaaS Companies Face in 2026 — Plus the Support-Driven Fix Most Teams Miss.

Bildad Oyugi
What's the Best Email Client for Customer Support? [2026 Guide]

Customer Support

What's the Best Email Client for Customer Support? [2026 Guide]

Gmail and Outlook Fall Short for Growing Support Teams. Compare Email Clients and Helpdesk Tools, Plus a Free B2B Alternative With AI.

Bildad Oyugi
How to Handle Refund Requests: A B2B SaaS Support Manager's Playbook for 2026

Customer Support

How to Handle Refund Requests: A B2B SaaS Support Manager's Playbook for 2026

In B2B SaaS, A Refund Request Isn't A Refund. It's An Account-Health Signal. The 7-Step Playbook Support Managers Use To Save The Account.

Bildad Oyugi
Customer Survey Strategies That Actually Work in B2B SaaS

Strategy

Customer Survey Strategies That Actually Work in B2B SaaS

A B2B SaaS customer survey strategy that routes every response to revenue: CES, CSAT, and NPS by lifecycle stage, with a 14-day cap and owner SLAs.

Bildad Oyugi
How to Troubleshoot Technical Issues: A B2B Support Team's Guide to Faster Resolution

Customer Support

How to Troubleshoot Technical Issues: A B2B Support Team's Guide to Faster Resolution

A step-by-step troubleshooting guide for support teams. Includes a canned reply template, a flowchart, and how an AI-written knowledge base cuts repeat tickets.

Bildad Oyugi
A Note for Groove Customers: Groove Is Now Helply

Announcements

A Note for Groove Customers: Groove Is Now Helply

Groove is now Helply!

Alex Turnbull
What Is Hypercare? A B2B SaaS Guide to Post-Launch Support

AI

What Is Hypercare? A B2B SaaS Guide to Post-Launch Support

Hypercare is time-boxed, high-touch support after a launch or migration. Learn the 5 phases, exit criteria, and staffing math for lean B2B SaaS teams.

Bildad Oyugi

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