Groove is now Helply.
Migrate from Freshdesk

Freshdesk Migration

Move from Freshdesk to Helply.

Bring your support history and knowledge into an AI-native platform without making customers start over.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Preserve support history

Bring supported historical conversations into Helply so your team can still see what happened before the migration.

Move your knowledge

Bring supported knowledge content instead of recreating your help center manually.

Keep customer context

Preserve supported customer information so humans and AI agents have useful history from day one.

Put AI agents on the work

Move to a support operation where AI can work throughout the lifecycle of a customer issue.

HelplyHelply×Migrate from Freshdesk

How to migrate

Step 1

Connect Freshdesk

Authorize your existing account.

Step 2

Choose what to migrate

Select supported customer, ticket, and knowledge data.

Step 3

Validate and switch

Review your new Helply workspace and move your channels.

Frequently asked questions

Supported ticket history can be migrated.

Supported knowledge content can be migrated.

Supported customer data can be carried into Helply.

Helply is priced per agent, with AI metered on top, for less than legacy per-seat tools.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Migrate from Freshdesk to Helply.

Meet your customers where they are and give every team the full story.