Groove is now Helply.
Helply Knowledge Base

Helply Knowledge

Build a knowledge base that gets smarter from support.

Give customers, humans, and AI agents a shared source of truth and use real customer conversations to discover what's missing.

Trusted by 1,300 companies globally

  • Kickbase
  • Rumble
  • Xeropan
  • Inner Circle
  • Infrakit
  • Kami
  • Simplefocus
  • Unsplash
  • Mybaggage
  • Plato

Why teams use it

Give humans and AI one source of truth

Keep the information your customers, support team, and AI agents rely on in one connected knowledge system.

Find what your knowledge is missing

Use real customer conversations to identify questions your existing content can't answer well.

Turn resolutions into reusable knowledge

Capture useful answers from support so solving a problem once can make the next resolution easier.

Make every AI agent smarter

Approved knowledge becomes available to Helply agents so better documentation leads directly to better support.

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How to install

Step 1

Create or import your knowledge

Start with existing documentation or build your knowledge directly in Helply.

Step 2

Organize your content

Structure and publish the information customers and agents need.

Step 3

Connect it to your agents

Make approved knowledge available to the appropriate Helply agents.

Frequently asked questions

Supported import and migration paths are available.

Yes.

Yes. Gap Finder is designed to uncover questions your knowledge isn't answering well.

Supported visibility controls can separate customer-facing and internal knowledge.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Helply Knowledge Base to Helply.

Meet your customers where they are and give every team the full story.