Build a knowledge base that gets smarter from support.
Give customers, humans, and AI agents a shared source of truth and use real customer conversations to discover what's missing.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply Knowledge Base
Give humans and AI one source of truth
Keep the information your customers, support team, and AI agents rely on in one connected knowledge system.
Find what your knowledge is missing
Use real customer conversations to identify questions your existing content can't answer well.
Turn resolutions into reusable knowledge
Capture useful answers from support so solving a problem once can make the next resolution easier.
Make every AI agent smarter
Approved knowledge becomes available to Helply agents so better documentation leads directly to better support.
How to install
- 01
Create or import your knowledge
Start with existing documentation or build your knowledge directly in Helply.
- 02
Organize your content
Structure and publish the information customers and agents need.
- 03
Connect it to your agents
Make approved knowledge available to the appropriate Helply agents.
Can Helply import our existing knowledge?
Supported import and migration paths are available.
Do AI agents use the same knowledge?
Yes.
Can Helply identify missing knowledge?
Yes. Gap Finder is designed to uncover questions your knowledge isn't answering well.
Can some knowledge stay internal?
Supported visibility controls can separate customer-facing and internal knowledge.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
NotionGive Helply agents access to approved pages and processes so they can answer customers…
ConfluenceGive Helply agents access to the product documentation, processes, and internal knowledge…
Google DriveConnect approved documents so Helply agents can use the information your team already creates.
GitBookConnect GitBook so Helply agents can answer technical questions using the documentation…
SlackBring Slack Connect and customer channels into Helply so conversations become trackable…
Helply Chat WidgetGive customers a fast way to ask questions, get answers, and reach your team without…
Connect Helply Knowledge Base to Helply.
Meet your customers where they are and give every team the full story.
AI credits pooled across your workspace. Book a demo →