Put your Confluence knowledge to work in support.
Give Helply agents access to the product documentation, processes, and internal knowledge your team already maintains.
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Available to every Helply agent and teammate
Why teams use Helply with Confluence
Put existing documentation to work
Use the product knowledge, technical documentation, and internal processes your team already maintains in Confluence.
Give agents deeper internal context
Help AI agents answer questions that require more than what's available in your public documentation.
Reduce duplicate documentation
Connect your existing source of truth instead of maintaining another copy just for customer support.
Keep support grounded
Give humans and AI access to approved company information while they're working on customer issues.
How to install
- 01
Connect Confluence
Authorize your Confluence workspace.
- 02
Select approved spaces
Choose the supported content Helply can use.
- 03
Index your knowledge
Make the approved content available to your Helply agents.
Can we choose which spaces Helply accesses?
Yes.
Can AI agents answer from Confluence?
Yes.
Can private internal documentation be used?
Where you've explicitly given Helply access.
Do we need to copy documents into Helply?
No. The integration is designed to use your connected knowledge.
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Connect Confluence to Helply.
Meet your customers where they are and give every team the full story.
AI credits pooled across your workspace. Book a demo →