Customer Success
Customer Success Manager
Customer Success · Remote · Full-time
You will make sure customers get real outcomes from Helply, not just an onboarding checklist. Your job is to make sure the AI is doing real work for every customer.
About Helply
Helply is a small, focused team building the AI-native customer support platform. Instead of software built around humans processing tickets, we build around a team of AI agents that investigate problems, resolve conversations, take action across systems, and turn customer conversations into intelligence, priced per agent for less than legacy per-seat tools. We are early, well-scoped, and moving quickly.
The role
As an early CSM, you will own onboarding, adoption, and expansion for our customers while feeding the product team a direct view of what drives value in an AI-native support operation.
What you'll own
- Onboarding and time-to-value for new customers.
- Ongoing adoption, health, and expansion across your accounts.
- The playbooks that make onboarding repeatable and fast.
- A tight feedback loop between customers and product.
What we're looking for
- Experience owning B2B SaaS accounts and outcomes, not just check-ins.
- Comfort being technical enough to configure and troubleshoot.
- Clear communication with both practitioners and executives.
- Ownership mindset, you treat customer outcomes as your own.
What success looks like
- Customers reaching real resolution outcomes quickly.
- Retention and expansion you can attribute to your work.
- Onboarding that gets faster every quarter.