You will own product design end to end and set the bar for how Helply looks and feels. Design here is a core input to the product, not a service function.
About Helply
Helply is a small, focused team building the AI-native customer support platform. Instead of software built around humans processing tickets, we build around a team of AI agents that investigate problems, resolve conversations, take action across systems, and turn customer conversations into intelligence, with pricing that tracks the work the AI agents complete. We are early, well-scoped, and moving quickly.
The role
As our senior designer, you will move from problem to shipped interface, shaping complex AI-native workflows into something clear, fast, and genuinely good to use, while defining our design language.
What you'll own
- End-to-end product design, from problem framing to shipped UI.
- The design language and system that keeps the product coherent.
- Complex AI-agent workflows made simple for support teams.
- The overall craft and polish of the Helply experience.
What we're looking for
- A strong portfolio of shipped, complex B2B or product work.
- The ability to work independently from ambiguous problems.
- High craft and strong opinions, held loosely.
- Comfort collaborating closely with engineers and founders.
What success looks like
- A product that feels obviously well-designed to customers.
- A design system the team can move quickly with.
- Design shaping what we build, not just how it looks.