Bring incident response and customer support together.
Connect incident.io so support knows what's happening internally while customers are asking what's happening externally.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with Incident.io
Give support the same incident context as engineering
Keep customer-facing teams informed about relevant incidents without making them chase internal updates.
Connect affected conversations
Associate customer issues with an incident so you know who's being impacted.
Keep responses consistent
Give humans and AI the context needed to communicate accurately while the incident is ongoing.
Close the loop after resolution
Know which conversations may need a follow-up once service is restored.
How to install
- 01
Connect incident.io
Authorize the supported connection.
- 02
Choose incident information
Configure the incident context Helply can use.
- 03
Configure support workflows
Choose how incident states affect customer conversations.
Can Helply see active incidents?
Supported incident context can be connected.
Can AI agents use that context?
Yes.
Can customer conversations be associated with an incident?
Supported workflows can connect them.
Can Helply help follow up after resolution?
Yes.
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Connect Incident.io to Helply.
Meet your customers where they are and give every team the full story.
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