incident.io + Helply
Bring incident response and customer support together.
Connect incident.io so support knows what's happening internally while customers are asking what's happening externally.
Trusted by 1,300 companies globally
Why teams use it
Give support the same incident context as engineering
Keep customer-facing teams informed about relevant incidents without making them chase internal updates.
Connect affected conversations
Associate customer issues with an incident so you know who's being impacted.
Keep responses consistent
Give humans and AI the context needed to communicate accurately while the incident is ongoing.
Close the loop after resolution
Know which conversations may need a follow-up once service is restored.
Helply×How to install
Step 1
Connect incident.io
Authorize the supported connection.
Step 2
Choose incident information
Configure the incident context Helply can use.
Step 3
Configure support workflows
Choose how incident states affect customer conversations.
Frequently asked questions
Supported incident context can be connected.
Yes.
Supported workflows can connect them.
Yes.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
PagerDuty
Connect PagerDuty so your team and AI agents know when a customer's issue may be part of some...
Opsgenie
Bring Opsgenie incident context into Helply so support understands when customer issues are c...
Rootly
Connect Rootly so humans and AI agents understand active incidents before answering affected...
Slack
Bring Slack Connect and customer channels into Helply so conversations become trackable suppo...
Jira
Bring Jira and Helply together so support can escalate issues with context and customers don'...
Linear
Link support conversations to Linear so product and engineering know who's affected and suppo...
Connect Incident.io to Helply.
Meet your customers where they are and give every team the full story.