01
Give support the same incident context as engineering
Keep customer-facing teams informed about relevant incidents without making them chase internal updates.
incident.io + Helply
Bring incident response and customer support together.
Connect incident.io so support knows what's happening internally while customers are asking what's happening externally.
- Unlimited users
- Pay only for AI work
- 14-day free trial
Incident.io
Trusted by 1,400+ companies globally
Why teams use it
02
Connect affected conversations
Associate customer issues with an incident so you know who's being impacted.
03
Keep responses consistent
Give humans and AI the context needed to communicate accurately while the incident is ongoing.
04
Close the loop after resolution
Know which conversations may need a follow-up once service is restored.
How to install
- Step 1
Connect incident.io
Authorize the supported connection.
- Step 2
Choose incident information
Configure the incident context Helply can use.
- Step 3
Configure support workflows
Choose how incident states affect customer conversations.
Frequently asked questions
Can Helply see active incidents?
Supported incident context can be connected.
Can AI agents use that context?
Yes.
Can customer conversations be associated with an incident?
Supported workflows can connect them.
Can Helply help follow up after resolution?
Yes.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
- PagerDutyConnect PagerDuty so your team and AI agents know when a customer's issue may be part of something bigger.
- OpsgenieBring Opsgenie incident context into Helply so support understands when customer issues are connected to an active outage.
- RootlyConnect Rootly so humans and AI agents understand active incidents before answering affected customers.
- SlackBring Slack Connect and customer channels into Helply so conversations become trackable support issues your team and AI agents can actually resolve.
- JiraBring Jira and Helply together so support can escalate issues with context and customers don't disappear after engineering takes over.
- LinearLink support conversations to Linear so product and engineering know who's affected and support knows when something ships.
Connect Incident.io to Helply.
Meet your customers where they are and give every team the full story.Unlimited users. Pay only for AI work.