Connect incidents to customer support.
Bring Opsgenie incident context into Helply so support understands when customer issues are connected to an active outage.
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Available to every Helply agent and teammate
Why teams use Helply with Opsgenie
Bring incident context into support
Make relevant operational alerts available when your team is handling potentially related customer issues.
Give AI agents outage awareness
Help agents recognize when a customer problem may be caused by an active incident rather than an account-specific issue.
Avoid duplicate investigation
Keep support from repeatedly investigating problems your engineering team already knows about.
Follow up after recovery
Use supported incident events to identify customers who were waiting for the issue to be resolved.
How to install
- 01
Connect Opsgenie
Authorize your supported Opsgenie connection.
- 02
Choose incident context
Configure the alerts and services available to Helply.
- 03
Configure workflows
Choose how incident activity should affect support.
Can Helply use Opsgenie alerts as context?
Yes, where supported.
Can AI agents know an outage is active?
Yes.
Can incident resolution trigger customer follow-up?
Supported workflows can do so.
Does this replace Opsgenie?
No.
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Connect Opsgenie to Helply.
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