Opsgenie + Helply
Connect incidents to customer support.
Bring Opsgenie incident context into Helply so support understands when customer issues are connected to an active outage.
Trusted by 1,300 companies globally
Why teams use it
Bring incident context into support
Make relevant operational alerts available when your team is handling potentially related customer issues.
Give AI agents outage awareness
Help agents recognize when a customer problem may be caused by an active incident rather than an account-specific issue.
Avoid duplicate investigation
Keep support from repeatedly investigating problems your engineering team already knows about.
Follow up after recovery
Use supported incident events to identify customers who were waiting for the issue to be resolved.
Helply×How to install
Step 1
Connect Opsgenie
Authorize your supported Opsgenie connection.
Step 2
Choose incident context
Configure the alerts and services available to Helply.
Step 3
Configure workflows
Choose how incident activity should affect support.
Frequently asked questions
Yes, where supported.
Yes.
Supported workflows can do so.
No.
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Connect Opsgenie to Helply.
Meet your customers where they are and give every team the full story.