Give customer support the incident context it needs.
Connect Rootly so humans and AI agents understand active incidents before answering affected customers.
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Available to every Helply agent and teammate
Why teams use Helply with Rootly
Bring incident status into the conversation
Help your team understand when a customer issue may be connected to an active Rootly incident.
Give AI agents operational context
Let agents use relevant incident information before deciding how to troubleshoot or respond.
Keep customers informed consistently
Give support the same source of incident context instead of relying on scattered internal updates.
Follow up when service recovers
Connect affected conversations to incident progress so customers don't get forgotten after the fix.
How to install
- 01
Connect Rootly
Authorize your Rootly connection.
- 02
Configure incident access
Choose the supported incident context Helply can use.
- 03
Configure workflows
Choose how incidents affect your support operation.
Can Helply use Rootly incident data?
Yes, where supported.
Can agents detect when a ticket relates to an incident?
Relevant incident context can help agents make that connection.
Can incident updates inform responses?
Yes.
Does Rootly remain the incident system of record?
Yes.
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Connect Rootly to Helply.
Meet your customers where they are and give every team the full story.
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