Give support live incident context.
Connect PagerDuty so your team and AI agents know when a customer's issue may be part of something bigger.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Helply with PagerDuty
See active incidents beside customer issues
Give support immediate context when a customer's problem may be part of a known outage.
Stop troubleshooting what's already known
Help humans and AI avoid wasting time walking customers through irrelevant troubleshooting during an active incident.
Keep customer responses consistent
Give agents the incident context needed to communicate accurately about what's happening.
Close the loop after recovery
Keep affected conversations connected to the incident so your team knows who may need an update after resolution.
How to install
- 01
Connect PagerDuty
Authorize PagerDuty from Helply.
- 02
Choose services
Configure the supported services and incident context available to Helply.
- 03
Configure incident workflows
Choose how incidents should affect customer support.
Can Helply see active PagerDuty incidents?
Supported incident information can be brought into Helply.
Can AI agents use incident status?
Yes.
Can incidents affect customer responses?
Yes.
Can resolution trigger follow-up?
Supported incident events can be used in workflows.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
OpsgenieBring Opsgenie incident context into Helply so support understands when customer issues are…
Incident.ioConnect incident.io so support knows what's happening internally while customers are asking…
RootlyConnect Rootly so humans and AI agents understand active incidents before answering…
SlackBring Slack Connect and customer channels into Helply so conversations become trackable…
JiraBring Jira and Helply together so support can escalate issues with context and customers…
LinearLink support conversations to Linear so product and engineering know who's affected and…
Connect PagerDuty to Helply.
Meet your customers where they are and give every team the full story.
AI credits pooled across your workspace. Book a demo →