Groove is now Helply.
PagerDuty

PagerDuty + Helply

Give support live incident context.

Connect PagerDuty so your team and AI agents know when a customer's issue may be part of something bigger.

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  • Kickbase
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  • Simplefocus
  • Unsplash
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  • Plato

Why teams use it

See active incidents beside customer issues

Give support immediate context when a customer's problem may be part of a known outage.

Stop troubleshooting what's already known

Help humans and AI avoid wasting time walking customers through irrelevant troubleshooting during an active incident.

Keep customer responses consistent

Give agents the incident context needed to communicate accurately about what's happening.

Close the loop after recovery

Keep affected conversations connected to the incident so your team knows who may need an update after resolution.

HelplyHelply×PagerDuty

How to install

Step 1

Connect PagerDuty

Authorize PagerDuty from Helply.

Step 2

Choose services

Configure the supported services and incident context available to Helply.

Step 3

Configure incident workflows

Choose how incidents should affect customer support.

Frequently asked questions

Supported incident information can be brought into Helply.

Yes.

Yes.

Supported incident events can be used in workflows.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect PagerDuty to Helply.

Meet your customers where they are and give every team the full story.