Give Helply agents access to your tools.
Connect supported MCP servers so Helply agents can use your systems while investigating and resolving customer issues.
Trusted by 1,400+ companies globally
Available to every Helply agent and teammate
Why teams use Outbound MCP
Give Helply agents more Tools
Connect supported MCP servers so agents can access systems and capabilities beyond Helply while working on customer issues.
Turn answers into Actions
Let agents do supported work in your systems instead of simply telling customers or teammates what needs to happen.
Connect workflows unique to your business
Expose internal Tools and capabilities that would never exist in a generic support integration.
Stay in control
Decide which agents get which capabilities and where sensitive Actions require human involvement.
How to install
- 01
Add an MCP server
Configure your supported server inside Helply.
- 02
Choose capabilities
Select which Tools and Actions Helply agents can access.
- 03
Assign access
Make those capabilities available to the appropriate agents and workflows.
What's the difference between Helply MCP and Outbound MCP?
Helply MCP lets external AI work with Helply. Outbound MCP lets Helply agents work with supported external MCP servers.
Can agents take Actions?
Yes, where the connected server exposes supported capabilities and you've enabled them.
Can different agents get different Tools?
Yes.
Can sensitive Actions require approval?
Yes.
Connect Helply to the tools your business runs on.
Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.
Helply MCP ServerMake supported customer, account, conversation, and support context available to AI tools…
API & WebhooksUse APIs and webhooks to bring your own data into Helply, trigger workflows, and connect…
Custom AppsBuild apps that put the data and Actions your team needs directly inside the customer…
ClaudeConnect Helply and Claude so your team can work with supported customer conversations…
ChatGPTGive ChatGPT access to supported customer support context so your team can work with Helply…
CursorGive technical support and engineering better context by connecting Helply customer issues…
Connect Outbound MCP to Helply.
Meet your customers where they are and give every team the full story.
AI credits pooled across your workspace. Book a demo →