Groove is now Helply.
Outbound MCP

Outbound MCP

Give Helply agents access to your tools.

Connect supported MCP servers so Helply agents can use your systems while investigating and resolving customer issues.

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Why teams use it

Give Helply agents more Tools

Connect supported MCP servers so agents can access systems and capabilities beyond Helply while working on customer issues.

Turn answers into Actions

Let agents do supported work in your systems instead of simply telling customers or teammates what needs to happen.

Connect workflows unique to your business

Expose internal Tools and capabilities that would never exist in a generic support integration.

Stay in control

Decide which agents get which capabilities and where sensitive Actions require human involvement.

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How to install

Step 1

Add an MCP server

Configure your supported server inside Helply.

Step 2

Choose capabilities

Select which Tools and Actions Helply agents can access.

Step 3

Assign access

Make those capabilities available to the appropriate agents and workflows.

Frequently asked questions

Helply MCP lets external AI work with Helply. Outbound MCP lets Helply agents work with supported external MCP servers.

Yes, where the connected server exposes supported capabilities and you've enabled them.

Yes.

Yes.

Connect Helply to the tools your business runs on.

Give your team and AI agents the customer data, communication channels, and business tools they need to get the job done.

Connect Outbound MCP to Helply.

Meet your customers where they are and give every team the full story.